Robert E. Beasley, Ewuuk Lomo‐David and Virginia R. Seubert
Attracting and retaining highly skilled information technology (IT) professionals has been a difficult task for IT managers since the early 1980s. With over 400,000 unfilled IT…
Abstract
Attracting and retaining highly skilled information technology (IT) professionals has been a difficult task for IT managers since the early 1980s. With over 400,000 unfilled IT positions in the USA today, many IT professionals are moving from job to job looking for higher salaries and more satisfying working arrangements. Since men and women often perceive their professional and domestic roles and responsibilities differently, more flexible working arrangements, which permit them to accomplish these roles and responsibilities in a more satisfactory manner, can be an important motivation for accepting and remaining in a given IT position. The purpose of this study was to investigate the similarities and differences between men and women in the IT industry in terms of their motivations to telecommute, and to discuss the implications for managing IT professionals.
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Madhurima Deb and Ewuuk Lomo-David
The deployment of analytic hierarchy process (AHP) to help the retail industry to recognize which retail service quality (RSQ) dimensions require attention to create a sustainable…
Abstract
Purpose
The deployment of analytic hierarchy process (AHP) to help the retail industry to recognize which retail service quality (RSQ) dimensions require attention to create a sustainable competitive advantage. The purpose of this paper is to use a comparative evaluation model to compare retail stores (supermarkets) across several RSQ dimensions, validated and tested RSQ model in the context of Indian supermarkets and explore the existence of RSQ gap by studying the difference between customers’ perception and expectations.
Design/methodology/approach
This study deploys AHP in which the decision problem is broken down into hierarchy; thus customer preference involves the structuring of a hierarchy in terms of the overall objective, the selection criteria and the decision alternatives. AHP technique allows pairwise comparisons to be made among the alternatives with respect to the service dimensions.
Findings
This study validated the formal RSQ scale developed by Dabholkar et al., (1996) by a modification that led to making it more suitable to the Indian context.
Research limitations/implications
This research does not provide guidance on different course of action to be taken. Though this study identifies which service dimensions require improvement, it does not provide guidance on an appropriate action plan to address deficiencies.
Practical implications
Prospective and existing retailers can use this instrument effectively to measure the quality of their services as perceived by customers in comparison to their competition. This work will not only help the supermarkets to improve their competitive positioning in the marketplace but will help them to identify areas of services needing improvement on priority basis.
Originality/value
Application of AHP to determine the best customer preference is the first ever done in RSQ studies. It does open up another dimension for further studies.
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Madhurima Deb and Ewuuk Lomo-David
– The purpose of this paper is to identify factors impacting the adoption of m-banking.
Abstract
Purpose
The purpose of this paper is to identify factors impacting the adoption of m-banking.
Design/methodology/approach
To attain the above objective a conceptual model was developed based on Technology Acceptance Model (TAM) and diffusion of innovation (DOI). Primary data were collected using questionnaire from 600 customers and the data were analyzed using SPSS and AMOS.
Findings
The study found empirical evidence for positive relationship between perceived usefulness, perceived ease of use and Social Influence to positive attitude towards m-banking. However, no support was found for FC, benevolence and privacy and security to attitude towards m-banking. The study found support for the relationship between attitude towards m-banking and intention to adopt m-banking.
Practical implications
The study has practical implications for managers. The study suggests that m-banking adoption can be increased by improving the customer's perception of benevolence and privacy and security.
Originality/value
This is one of the few empirical studies which have investigated the adoption of m-banking in India. Earlier build theories like TAM and DOI were adapted for their generalizability to test the adoption of m-banking technology, which resulted in the development of an advanced conceptual model. The present model adds to the existing literature of technology adoption. The findings would help the managers to work on factors that are not perceived adequate by customers. Such improvements would facilitate the adoption of new technology.