Search results

The purpose of this paper was to examine the intention to adopt mobile banking services among Generation Y consumers using the unified theory of acceptance and use of technology Unified Theory of Acceptance and Use of Technology (UTAUT) model.

The paper investigated responses from a particular sub-group of Generation Y consumers that is college or university students. The final sample collected was 347 cases, representing a response rate of 90.4 per cent. Two sets of analyses were performed: multiple regression analyses testing the extended UTAUT model and a mediated regression analysis testing the intervening effect of performance expectancy (PE) on the relationship between effort expectancy (EE) and behavioural intention.

Multiple regression analysis revealed PE as the strongest predictor, followed by EE, perceived risk and social influence. The prediction model explained 68.3 per cent of the variance in intention to adopt mobile banking. Mediation analysis supported a partial mediation effect of PE on the relationship between EE and intention to adopt mobile banking.

This study examined respondents’ intention to adopt mobile banking instead of their actual behaviour. Understanding behavioural intention is essential, but it may not accurately represent actual behaviour. In addition, results from this study may not be generalisable to the whole population of Generation Y college or university students due to selection bias and a lack of information concerning the sampling frame.

This research identifies the factors that affect the intention to adopt mobile banking among the Generation Y college or university students. Bank operators can use the findings to improve their marketing strategies and services offered to make them more attractive and competitive to students to speed up the mobile banking adoption rate.

This study is one of the few local studies that introduce a practical model of extended UTAUT by including perceived risk to understand the mobile banking adoption intention among millennial generation.

This paper aims to analyse the unified theory of acceptance and use of technology (UTAUT) and UTAUT2 constructs used in research on information and communication technology (ICT) adoption and use among micro, small and medium enterprises (MSMEs) in non-organisation for economic co-operation and development (OECD) countries. It also investigates the areas of ICT adoption along the value chain in studies using these constructs.

Systematic literature review (SLR) was conducted, where 910 studies were retrieved manually in five academic databases. Forty-eight studies were finalised after four filtration levels.

Majority of the studies were published within the past six years, and 85.42% were studies in the form of journal papers. UTAUT constructs more researched compared to UTAUT2 constructs. More than half of the studies investigated ICT application in value chain boundaries, while 16 studies were organisation-wide studies.

With developments in MSMEs’ technology, the UTAUT2 model must be expanded to internal company operations including finance and infrastructure maintenance. To boost competitiveness and productivity, non-OECD authorities should focus on the cost and user-centric characteristics of MSMEs’ technology adoption.

Although SLRs on UTAUT and UTAUT2 constructs have been attempted previously, this study contributes to the body of knowledge by focusing analysis on the application of those constructs on MSMEs in non-OECD countries and also by situating ICT adoption along the value chain of enterprises.

The study attempts to identify the common attributes of the physical retail outlets favored by Hong Kong youths and to assess the relative importance of “hard” and “soft” aspects of the retail marketing mix in appealing to this consumer segment.

A convenience sample of 89 Hong Kong youngsters aged 15 to 21 were asked to describe their favorite shops and explain why they favored them. They were asked to take pictures of their favorite shops and participate in a face‐to‐face interview.

The two types of shop most frequently named were food outlets and apparel retailers. The attractiveness of these stores was mainly based on product or service quality and price, but location and the behavior of the shop assistants were also cited as influential. Ranking as “my favorite shop” was a combination of tangible qualities and intangible services.

The convenience sample used probably was not representative of all young people in Hong Kong.

The results reinforce the conclusion that Hong Kong retailers need to emphasize sales training and management in order to create an appealing shopping experience for young consumers.

This has been the first study to explore in detail the attributes of young Chinese consumers' favorite retail shops.

This study has two aims: first, to develop a conceptual model for infused drinks innovation using the subjective norm and lifestyle as predictors; and second, to adapt the beverage science experimental variables and assess young consumers' experience of the taste, mood and health of infused drinks using the moderated mediation method.

Using quota sampling, the data were collected from three faculties in a private university. The conceptual model was developed using structural equation modelling (SEM). The model was validated by the first‐ and second‐order confirmatory factor analysis (CFA) of SEM. The multi‐dimensional variables of the taste, mood and health of the infused drinks were computed by the moderated mediation process and the final mediation effects were confirmed using Aroian tests.

The subjective norm and lifestyle variables predict innovation in infused soft drinks. The results from the moderated mediation analyses indicate that both male and female young consumers prefer the innovation of drinks to suit local tastes and be produced locally; the drinks should also have health and well‐being benefits.

The sample size of 350 students was sufficient but the generalisability of the result was limited by the students being recruited from one university.

Parents may influence their children to change their favourite drinks if they are expensive. For this reason, the pricing strategy is important to price‐sensitive consumers. Offering favourite infused drinks to friends is often part of the lifestyle in Malaysia. In practice, implied recommendation is possible. If this happens, there is the likelihood that it may be communicated through the social network. Marketers should use this platform for promoting new drinks. Beverage innovators should learn from the local popular infused drinks as the baseline for drinks innovation and should innovate to suit local tastes. In particular, beverage manufacturers should consider satisfying the market segmentations for flavour lovers and health seekers. Lastly, for effective soft drinks advertising, it is recommended that beverage marketers should use trendy components in promotions.

The study highlights the possibility of conducting social research by incorporating variables from experimental studies. By using this method, external validation is possible when the measures are applied in an uncontrived setting. In addition, it could provide a better assessment of consumers' needs for product innovation.

If the bibliographic apparatus is the measure of a discipline's maturity, anthropology has come of age. Anthropology now has at least one entry in nearly all of the standard library reference formats — abstracts, annuals, atlases, dictionary‐encyclopedia, directories (to serials, biographical information, and academic departments), guides to the field, handbooks, indexes, library catalogs, and literature reviews. Some titles do not pigeon‐hole neatly into these categories, and some are beginning efforts, but it is important to know that they do at least exist.

The concept of green marketing has emerged as a panacea for reducing the negative impact of business activities on the environment. Many studies have investigated the impact of green marketing on green purchase behavior, sustainable competitive advantage, etc., without much being explored about how green marketing translates into firms' profitability, particularly among small and medium enterprises (SMEs) in emerging markets. This study, therefore, investigates the influence of green marketing on perceived SME profitability alongside the mediating effect of green purchase behaviour.

A quantitative research approach was adopted, where a cross-sectional survey design was employed to collect the data from 400 SME owners/managers in Ghana. Using Statistical Package for Social Science, the data were analysed through descriptive statistics, correlation and macro Process version 3.4.1.

The results reveal that the dimensions (environmental knowledge, environmental concern, green price, green advertising and green product) of green marketing distinctively have significant positive effect on perceived SME profitability as well as green purchase behaviour. Furthermore, green purchase behaviour significantly mediates the relationship between green marketing dimensions and perceived SME profitability such that the indirect effects are far greater than the direct effects.

SME managers should include the green marketing dimensions in their business plans and develop strategies to implement them in order to enhance green purchase behaviour of their products and services which will, in turn, lead to profitability.

In augmenting green marketing literature, this study provides an insight into how SMEs can leverage on the distinct dimensions of green marketing to influence green purchase behaviour and profitability in an emerging market context.