Eva Stowers, Gillian Galbraith and Susan L. Kendall
Aims to present an overview of the implementation of library services to a distinct user population.
Abstract
Purpose
Aims to present an overview of the implementation of library services to a distinct user population.
Design/methodology/approach
Presents a review of the decision‐making process behind the development of services to support a new remote campus at the University of Nevada, Las Vegas.
Findings
Provides the rationale behind the decisions that were made regarding the branch library web page. Recognizes the need for continuous assessment and revision of procedures and the web page.
Originality/value
This paper provides a practical look at creating a virtual library in a paperless environment.
Details
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Abstract
Details
Keywords
Abstract
Details
Keywords
Salah Alhyari, Moutaz Alazab, Sitalakshmi Venkatraman, Mamoun Alazab and Ammar Alazab
The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the…
Abstract
Purpose
The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the performance of information and communication technologies (ICT) in delivering valuable e‐government services through the internet.
Design/methodology/approach
This study tests the hypotheses of e‐government effectiveness using Balanced Scorecard technique by incorporating qualitative measures within a quantitative research methodology with data collected by means of a survey questionnaire. The survey sample of 383 stakeholders includes common customers, employees of e‐government, and employees from the IT sector. The survey data were analysed to test the hypothesis in measuring e‐government effectiveness from Balanced Scorecard's four dimensions: customer perspective, financial perspective, internal business process perspective, and innovation and learning perspective.
Findings
The results show that the Balanced Scorecard factors fit very well with monitoring and measuring the performance of e‐government in Jordan, and also in evaluating their success in IT project investments.
Originality/value
This study attempts to address this gap in the literature and would benefit future studies in applying Balanced Scorecard for performance evaluation of various IT projects that are gaining huge investments from governments and organisations.