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Article
Publication date: 21 June 2019

Mazen Ali, Esra Wali, Yousef Al-Hinai and Sherah Kurnia

Most studies of mobile commerce (MC) adoption by individuals have focused on the influence of a set of factors at a single point in time, and thus, cannot capture the process by…

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Abstract

Purpose

Most studies of mobile commerce (MC) adoption by individuals have focused on the influence of a set of factors at a single point in time, and thus, cannot capture the process by which the individuals progress from simple to sophisticated MC adoption. This paper aims to enhance the current understanding of MC adoption by using a process approach to investigate MC adoption progression among individuals and the factors influencing their decisions to adopt different MC activities of varying complexity levels over time.

Design/methodology/approach

A qualitative research design was used. Data were collected through a series of semi-structured face-to-face interviews with 22 users of mobile devices to understand how they progressed in MC adoption over time and the factors influencing their decisions to adopt different levels of MC activities. The data were analyzed using qualitative data analysis techniques.

Findings

The findings showed reciprocal influences between individuals’ perceptions and MC adoption. As individuals adopted and gained experience with basic MC activities, their perceptions of MC improved over time, leading to the adoption of more advanced MC activities.

Originality/value

This research proposes a novel process approach and an innovative MC Adoption Maturity model to explain MC adoption progression over a time dimension. The model includes three levels of MC adoption maturity and explains adoption progression from one level to the next. The concept of MC adoption maturity will enable researchers to understand changes in users’ experiences and perceptions throughout adoption maturity progression.

Details

Journal of Systems and Information Technology, vol. 21 no. 2
Type: Research Article
ISSN: 1328-7265

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Article
Publication date: 29 March 2024

Esra Keskin, Eunhwa Yang, Harun Tanrıvermiş and Monsurat Ayojimi Salami

The facility management (FM) sector, which is developing rapidly, is making slower progress in Turkey compared to Europe and the USA. This paper aims to research the underlying…

128

Abstract

Purpose

The facility management (FM) sector, which is developing rapidly, is making slower progress in Turkey compared to Europe and the USA. This paper aims to research the underlying issues leading to FM practices and offer insights into the implications of FM-related policies, especially for large urban transformation projects.

Design/methodology/approach

The study used a mixed-methods research design and collected qualitative data through semi-structured interviews with building/site managers and quantitative data through structured surveys with residents. Forty-nine building/site managers and 660 residents participated in the interview and survey from Turkey’s North Ankara and Dikmen Valley urban transformation projects.

Findings

The FM by residents, performed by the managers selected among homeowners, was preferred to the professional FM in Turkey. Education level, age, homeownership and duration of living in the region were associated with selecting FM practices. Cost also had an important place among the selection criteria, and the standard view from the residents was that professional FM would cause a cost increase. However, interviews with building/site managers in North Ankara and Dikmen Valley Urban Transformation areas revealed that a significant part of the problem resulted from insufficient knowledge and experience in FM.

Research limitations/implications

Within the scope of the research, two urban transformation projects in Ankara Province were selected, and the survey was limited to the North Ankara Entrance Urban Transformation Project and Dikmen Valley Urban Transformation Project areas. Although there is a need to improve the understanding of FM in all facilities, built environments and collective buildings, collective buildings in urban transformation areas due to several constraints, those other identified areas are postponed for future study. In addition, collective buildings located in transformation areas differ from others in discussing the social dimension and the impact of management.

Social implications

Within the scope of the research, two urban transformation projects in Ankara Province were selected, and the survey was limited to the North Ankara Entrance Urban Transformation Project and Dikmen Valley Urban Transformation Project areas. Although there is a need to improve the understanding of FM in all facilities, due to several constraints built environments and collective buildings in urban transformation areas, are postponed for future study. In addition, collective buildings located in transformation areas differ from others in discussing the social dimension and the impact of management.

Originality/value

This study evaluates two different FM approaches: FM by residents and professional FM, implemented in Turkey and identifies the criteria for choosing the FM practice. In addition, both building/site managers and residents evaluate different perspectives on FM. This study is unique because it compares different FM practices in Turkey and the criteria for residents to prefer different FM practices.

Details

Facilities , vol. 42 no. 7/8
Type: Research Article
ISSN: 0263-2772

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