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Article
Publication date: 14 March 2019

Esmir Maslesa and Per Anker Jensen

IT platforms such as integrated workplace management system (IWMS) gain higher importance in real estate management, but there is a lack of knowledge on what IWMS is and what the…

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Abstract

Purpose

IT platforms such as integrated workplace management system (IWMS) gain higher importance in real estate management, but there is a lack of knowledge on what IWMS is and what the drivers are for its implementation in real estate organisations. The paper aims to provide knowledge on this.

Design/methodology/approach

The research combines theories of real estate management, IT implementations and change management, with a qualitative case study of IWMS implementation in a public real estate organisation in Denmark. The research data consist of customer surveys, document studies, semi-structured interviews and in-depth analysis of IWMS features.

Findings

The paper identifies several drivers for IWMS implementation, such as data standardisation, validation and easier data exchange, business process optimisation, decrease in IT costs and improved customer service. Furthermore, the case study reveals that the IWMS implementation is not considered as a definite IT project but as an organisational change project impacting the entire organisation.

Originality/value

There has so far not been any public real estate organisations in Denmark using IWMS, and the knowledge about IWMS in public real estate sector is therefore limited. To date, no one has analysed what the drivers are for IWMS implementation in real estate organisations. This research paper brings new knowledge on IWMS and presents drivers for IWMS implementation, observed from an implementation process in a public real estate organisation.

Details

Journal of Corporate Real Estate , vol. 21 no. 1
Type: Research Article
ISSN: 1463-001X

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Article
Publication date: 21 August 2019

Esmir Maslesa and Per Anker Jensen

This paper aims to disclose the role and features of various IT systems for environmental building performance (EBP) in facilities management.

304

Abstract

Purpose

This paper aims to disclose the role and features of various IT systems for environmental building performance (EBP) in facilities management.

Design/methodology/approach

The study focuses on IT systems used for facilities management in four organisations. The study is based on a maximum variance case study in which the selected organisations have different organisation type and portfolio size. Three organisations are from Denmark and one is from the UK.

Findings

Several IT systems can be used for managing EBP. EBP in IT systems is primarily reflected through energy management, with specific focus on monitoring and reporting electricity, heating and water consumption. Furthermore, greenhouse gas emissions related to energy consumption can be calculated in some IT systems, while other environmental categories like building materials and recycling potentials are not adequately supported by the systems covered in this study. Some IT systems offer additional features relating to EBP, such as waste management and space management, but the study shows that these features are not demanded at the current point.

Practical implications

The results can be used to support decision-making in organisations to improve EBP in facilities management by IT systems.

Originality/value

This study contributes with new knowledge on how IT systems are used in different organisations for managing EBP. The paper also shows how various IT systems can add value to real estate organisations and facilities management departments and support their business processes relating to EBP.

Details

Facilities , vol. 38 no. 3/4
Type: Research Article
ISSN: 0263-2772

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