Considers the application of a computer model to aid the contracting process between purchasers and providers in the NHS. Analyses the difference between needs and wants and shows…
Abstract
Considers the application of a computer model to aid the contracting process between purchasers and providers in the NHS. Analyses the difference between needs and wants and shows how the model can be used for considering “what if?” options.
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David Worthington and Mammar Brahimi
The Patient′s Charter has recently set the standard for hospital out‐patient clinics that patients will “be given a specific appointment time and will be seen within 30 minutes of…
Abstract
The Patient′s Charter has recently set the standard for hospital out‐patient clinics that patients will “be given a specific appointment time and will be seen within 30 minutes of that time”. Describes the successful application of an operational research/operations management approach to out‐patient appointment systems at the Royal Lancaster Infirmary. Draws the conclusion from a comparison of this and other studies that many hospitals face very similar problems with similar solutions; but that localized studies may often be required to achieve these solutions.
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Explores the history of quality management, commenting on the work of many of the quality “gurus”. Considers the relationship between quality management and the management science…
Abstract
Explores the history of quality management, commenting on the work of many of the quality “gurus”. Considers the relationship between quality management and the management science of operational research.