Yu‐Hui Fang, Chao‐Min Chiu and Eric T.G. Wang
The aim of this study is to extend DeLone and McLean's IS success model by introducing justice – fair treatments received from the exchanging party – and trust into a theoretical…
Abstract
Purpose
The aim of this study is to extend DeLone and McLean's IS success model by introducing justice – fair treatments received from the exchanging party – and trust into a theoretical model for studying customers' repurchase intentions in the context of online shopping.
Design/methodology/approach
The research model was tested with data from 219 of PCHome's online shopping customers using a web survey. PLS (partial least squares) was used to analyze the measurement and structural models.
Findings
Data collected from 219 valid respondents provided support for all but one hypotheses (with a p‐value of less than 0.05). The unsupported hypothesis regards the relationship between service quality and satisfaction (H4). The study shows that trust, net benefits, and satisfaction are significant positive predictors of customers' repurchase intentions toward online shopping. Information quality, system quality, trust, and net benefits, are significant determinants of customer satisfaction. Besides, online trust is built through distributive, procedural, and interactional justice. Overall, the research model accounted for 79 percent of the variance of repurchase intention.
Originality/value
An endeavor to extend the updated IS success model in terms of the peculiar nature of e‐commerce is needed. The study complements the updated IS success model with justice trust perspectives, considering them a more comprehensive measure of online shopping satisfaction and repurchase intention in an e‐commerce context.
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Gloria H.W. Liu and Eric T.G. Wang
The purpose of the paper is to reflect upon applicability of different intellectual capital (IC) accounting techniques with considerations of accounting motives. This has been…
Abstract
Purpose
The purpose of the paper is to reflect upon applicability of different intellectual capital (IC) accounting techniques with considerations of accounting motives. This has been achieved by comparing major foci and measurement issues related to two generic accounting motives, namely internal management and external reporting.
Design/methodology/approach
This paper is based on the taxonomy of accounting approaches reported by Fincham and Roslender and is an appreciation of the importance of this taxonomy in the field of IC accounting, as well as an illustration of how the organization decides on applicable accounting approaches.
Findings
The paper concludes that there is no universally applicable accounting technique or approach. For internal management, the scorecard and narrative approaches help generate actionable plans, whereas the hard valuation and scorecard approaches help generate comparable and methodologically reliable reports for external reporting.
Originality/value
The paper contributes to IC management literature by offering an alignment perspective and a critical evaluation of the generic accounting motives and existent accounting approaches. Implications for the practitioner, the policy maker, and the academic are provided.
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Eric T.G. Wang and Neil Chueh‐An Lee
This paper aims to explore and gain a better understanding of the relationship between power circumstances and the environmental uncertainty perceived by managers.
Abstract
Purpose
This paper aims to explore and gain a better understanding of the relationship between power circumstances and the environmental uncertainty perceived by managers.
Design/methodology/approach
This paper conducted a survey of 1,000 manufacturing firms selected randomly from the Top 5000 largest firms in Taiwan. The responding firms were clustered by K‐means into four groups of power circumstances. The paper then applied MANOVA and ANOVA to test the differences among the three types of supply chain uncertainty across the four groups.
Findings
The results show that power circumstances are associated with managers' perceptions of environmental uncertainty in terms of demand, technology, and supply. This paper finds that managers of buying firms in dominant positions perceive a lower demand uncertainty while managers facing higher supplier power perceive greater uncertainty in technology. For buying firms under ambiguous power circumstances, their managers tend to perceive higher supply uncertainty. The paper then put forth six power‐based propositions on the basis of their results.
Research limitations/implications
Given that the data are from large‐sized firms, the generalizability of their findings to smaller firms may be limited.
Practical implications
When developing strategies to tackle environmental uncertainties, managers should consider their firm's power circumstances because these tend to influence the managers' interpretation and decisions and thereby their subsequent strategies.
Originality/value
Although environmental uncertainty has been addressed extensively in various management fields, how the environmental uncertainty perceived by a firm's managers is related to the power the firm holds has never been empirically examined. This study clarifies this issue.
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Chao‐Min Chiu, Eric T.G. Wang, Fu‐Jong Shih and Yi‐Wen Fan
The purpose of this paper is to investigate the motivations behind people's intentions to continue knowledge sharing (continuance intention) in open professional virtual…
Abstract
Purpose
The purpose of this paper is to investigate the motivations behind people's intentions to continue knowledge sharing (continuance intention) in open professional virtual communities.
Design/methodology/approach
Data collected from 270 members of a professional virtual community provides partial support for the proposed model. LISREL 8.5 was used to analyse the measurement and structural models.
Findings
The results show that playfulness is critical for the community members' satisfaction and continuance intention. However, only positive self‐worth disconfirmation, distributive justice, and interactional justice can influence the satisfaction of the community members.
Research limitations/implications
The data were collected from a single open professional community; the generalisation of the model and findings to other virtual communities requires additional research. The findings imply that justice factors appear to be important in leading to higher satisfaction levels.
Practical implications
Developers of virtual communities should create a more enjoyable online environment and raise the core knowledge contributors' sense of self‐worth.
Originality/value
A theoretical model was constructed in which individual motivation factors, social network factors, and justice theory are integrated with expectancy disconfirmation theory to investigate the motivations behind people's continuance intention.
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Mohammed Laid Ouakouak and Noufou Ouedraogo
The purpose of this paper is to explore the influence of organizational commitment and trust on knowledge sharing and on knowledge utilization. Also, the study aims to examine the…
Abstract
Purpose
The purpose of this paper is to explore the influence of organizational commitment and trust on knowledge sharing and on knowledge utilization. Also, the study aims to examine the influence of knowledge sharing on knowledge utilization.
Design/methodology/approach
A quantitative study was conducted among 307 employees working at Canadian organizations.
Findings
The results reveal that both affective commitment and professional trust have positive influences on knowledge sharing and knowledge utilization, whereas personal trust and continuance commitment do not. The authors also found that business ethics moderates the relationship between knowledge sharing and knowledge utilization.
Practical implications
These findings extend the literature on knowledge management and demonstrate, from a practical perspective, that in order to build a knowledge-sharing culture, managers must create conditions that allow affective commitment, professional trust and business ethics to flourish.
Originality/value
The current study offers an initial investigation of the effects of both kinds of commitment and trust on knowledge sharing and knowledge utilization.
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While the dynamic capabilities perspective is the most cited strategic theory in the information systems field of research, little effort has been made to review and integrate the…
Abstract
Purpose
While the dynamic capabilities perspective is the most cited strategic theory in the information systems field of research, little effort has been made to review and integrate the associate literature of this perspective in the field. Accordingly, this paper aims to systematically analyze the information systems literature on dynamic capabilities and provide a holistic understanding of the topical composition and trend of dynamic capabilities studies in information systems research.
Design/methodology/approach
Using latent Dirichlet allocation as the text analysis algorithm, the author conducted a topic modeling of the dynamic capabilities corpus in the information systems field of research to quantitatively review, summarize and classify the prior literature. The review covered 191 articles published on dynamic capabilities between 1998 and 2018 in pioneering information systems journals and conference proceedings.
Findings
In accordance with the topic modeling results, the topical composition of the dynamic capabilities corpus in information systems research dominantly includes seven themes titled T1. Information systems value, T2. Information systems change, T3. Digitalization, T4. Information systems agility, T5. Big data, T6. Information systems innovation and T7. Information systems alignment. Also, the overall and topical trend of dynamic capabilities studies in the information systems field of research were revealed. The trends indicated that the investigated domain and its prominent sub-domains have generally had positive productivity over the past years.
Originality/value
The current study contributes to the domain by developing knowledge and improving literature on dynamic capabilities in information systems research, discovering the main topics of interest for information systems researchers to deploying the dynamic capabilities perspective in their studies, and prioritizing the future information systems research on dynamic capabilities based on the identified trends of topics.
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Ernesto Tavoletti and Vas Taras
This study aims to offer a bibliometric analysis of the already substantial and growing literature on global virtual teams (GVTs).
Abstract
Purpose
This study aims to offer a bibliometric analysis of the already substantial and growing literature on global virtual teams (GVTs).
Design/methodology/approach
Using a systematic literature review approach, it identifies all articles in the Web of Science from 1999 to 2021 that include the term GVTs (in the title, the abstract or keywords) and finds 175 articles. The VOSviewer software was applied to analyze the bibliometric data.
Findings
The analysis revealed three dialogizing research clusters in the GVTs literature: a pioneering management information systems and organizational cluster, a general management cluster and a growing international management and behavioural studies cluster. Furthermore, it highlights the most cited articles, authors, journals and nations, and the network of strong and weak links regarding co-authorships and co-citations. Additionally, this study shows a change in research patterns regarding topics, journals and disciplinary approaches from 1999 to 2021. Finally, the analysis illustrates the position and centrality in the network of the most relevant actors.
Practical implications
The findings can guide management practitioners, educators and researchers to the most meaningful clusters of publications on GVTs, and help navigate and make sense of the vast body of the available literature. The importance of GVTs has been growing in the past two decades, and Covid-19 has accelerated the trend.
Originality/value
This study provides an updated and comprehensive systematic literature review on GVTs. To the best of the authors’ knowledge, it is also the first systematic literature review and bibliometry on GVTs. It concludes by suggesting future research paths.
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Eric J. McNulty, Barry C. Dorn, Eric Goralnick, Richard Serino, Jennifer O. Grimes, Lisa Borelli Flynn, Melani Cheers and Leonard J. Marcus
To explicate the qualities of cooperation among leaders and their organizations during crisis, we studied the response to the 2013 Boston Marathon bombings. Through interviews and…
Abstract
To explicate the qualities of cooperation among leaders and their organizations during crisis, we studied the response to the 2013 Boston Marathon bombings. Through interviews and analysis, we discovered leaders successfully overcame obstacles that typically undermine collective crisis response. Qualitative analysis revealed five guiding behavioral principles that appeared to stimulate effective inter-agency leadership collaboration in high stakes. We draw upon concepts of collective leadership and swarm intelligence to interpret our observations and translate the findings into leader practices. We focus on replicable aspects of a meta- phenomenon, where collective action was greater than the sum of its parts; we do not evaluate individual leader behavior. Our findings provide a starting point for deeper exploration of how to bolster public safety by catalyzing enhanced inter-agency leadership behavior.
Josephine Ofosu-Mensah Ababio, Eric Boachie Yiadom, Daniel Ofori-Sasu and Emmanuel Sarpong–Kumankoma
This study aims to explore how institutional quality links digital financial inclusion to inclusive development in lower-middle-income countries, considering heterogeneities.
Abstract
Purpose
This study aims to explore how institutional quality links digital financial inclusion to inclusive development in lower-middle-income countries, considering heterogeneities.
Design/methodology/approach
The study uses dynamic generalized method of moments to analyze a balanced panel data set of 48 lower-middle- income countries (LMICs) from 2004 to 2022, sourced from various databases. It assesses four variables and conducts checks for study robustness.
Findings
The study reveals a positive link between digital financial inclusion and inclusive development in LMICs, confirming theoretical predictions. Empirically, nations with quality institutions exhibit greater financial and developmental inclusion than those with weak institutions, emphasizing the substantial positive impact of institutional quality on the connection between digital financial inclusion and inclusive development in LMICs. For instance, the interaction effect reveals a substantial increase of 0.123 in inclusive development for every unit increase in digital financial inclusion in the presence of strong institutions. The findings provide robust empirical evidence that the presence of quality institutions is a key catalyst for the benefits of digital finance in inclusive development.
Originality/value
This study offers significant insights into digital financial inclusion and inclusive development in LMICs. It confirms a positive relationship between digital financial inclusion and inclusive development, highlighting the pivotal role of institutional quality in amplifying these benefits. Strong institutions benefit deprived individuals, families, communities and businesses, enabling full access to digital financial inclusion benefits. This facilitates engagement in development processes, aiding LMICs in achieving Sustainable Development Goals.