Heejung Ro, Eric D. Olson and Youngsoo Choi
This exploratory study aims to examine gay travelers’ travel psychographics (allocentricity and psychocentricity) in relation to openness about sexual orientation, collective…
Abstract
Purpose
This exploratory study aims to examine gay travelers’ travel psychographics (allocentricity and psychocentricity) in relation to openness about sexual orientation, collective self-esteem and socio-demographic variables.
Design/methodology/approach
A survey is developed and study participants are recruited from attendees at a large annual gay event. A total of 196 gay men were used as samples for correlation analysis and independent samples t-tests.
Findings
The findings suggest that collective self-esteem is positively correlated with allocentricity. Also, gay couples showed higher allocentricity than single gay men, and white/Caucasian gay men showed higher allocentricity than other ethnic minorities gay men. Yet, psychocentricity was higher for lower income gay men than higher income gay men.
Practical implications
Tourism marketers should recognize that the gay market is not as homogenous as it has been portrayed in the tourism literature. Hospitality service providers and destination marketers should be aware of the importance of the gay community, gay travelers’ psychographics and, more importantly, the diversity within the gay market to develop effective products and services to better position themselves in this niche market.
Originality/value
This research contributes to the tourism literature by enhancing the understanding of gay travelers’ socio-demographic profiles and their travel-related behaviors and perceptions.
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Tayfun Yörük, Nuray Akar and Neslihan Verda Özmen
The purpose of this study is to reveal the research trends in guest experiences of service robots in the hospitality industry.
Abstract
Purpose
The purpose of this study is to reveal the research trends in guest experiences of service robots in the hospitality industry.
Design/methodology/approach
In this study, a review was carried out on the Web of Science (WoS) database with the assistance of bibliometric analysis techniques. Cluster analysis was also employed for this to group important data to determine the relationships and to visualize the areas in which the studies are concentrated. The thematic content analysis method was used to reveal on which customer experiences and on which methods the focuses were.
Findings
On the subject of experiences of service robots, the greatest number of publications was in 2021. In terms of country, China has come to the fore in the distribution of publications. As a result of thematic content analysis, it was determined that the leading factor was the main dimension of emotional experience. In terms of sub-dimensions, social interactions attracted more attention. Most of the studies discussed were not based on any theory. Apart from these, the Technology Acceptance Model (TAM), the Service Quality Model (SERVQUAL) and Perceived Value Theory (PVT) were featured more prominently among other studies.
Research limitations/implications
In this study, only the WoS database was reviewed. In future studies, it would be possible to make contextual comparisons by scanning other databases. In addition to quantitative research designs, social dimensions may be examined in depth following qualitative research methods. Thus, various comparisons can be made on the subject with mixed-method research designs. Experimental research designs can also be applied to where customers have experienced human-robot interactions (HRIs).
Originality/value
In the hospitality industry, it is critical to uncover every dimension of guests' robot acceptance. This study, which presents the current situation on this basis, guides future projections for the development of guest experiences regarding service robots in the hospitality industry.
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Martha E. Williams and Eric Novotny
This is the seventh article on social science, humanities, news and general databases in a continuing series of articles summarising and commenting on new database products. It…
Abstract
This is the seventh article on social science, humanities, news and general databases in a continuing series of articles summarising and commenting on new database products. It has two companion articles: one covering science, technology and medicine (STM) appeared in Online & CDROM Review vol. 20, no. 1 and the other, covering business and law (BSL), will appear in Online & CDROM Review vol. 20, no. 3. The articles are based on the newly appearing database products in the Gale Directory of Databases. The Gale Directory of Databases (GDD) was created in January 1993 by merging Computer‐Readable Databases: A Directory and Data Sourcebook (CRD) together with the Directory of Online Databases (DOD) and the Directory of Portable Databases (DPD).
Eric Olson and Heelye (Jason) Park
The purpose of this study is to examine the effects of physical servicescape, social servicescape and age on gay consumers’ evaluations of a LGBT advertisement of a gay bar of a…
Abstract
Purpose
The purpose of this study is to examine the effects of physical servicescape, social servicescape and age on gay consumers’ evaluations of a LGBT advertisement of a gay bar of a gay bar.
Design/methodology/approach
A 2 × 2 × 2 experimental design was used to test the effects with a sample of gay males in the USA. Data were analyzed using ANCOVA and bootstrapping mediation.
Findings
Results of this study indicate a statistically significant three-way interaction effect of the two independent variables and age on the gay bar’s perceived LGBT (lesbian/gay/bisexual/transgender)-friendliness. Perceived friendliness mediated the effects of the independent variables on behavioral intentions. Furthermore, the mediation effect was moderated by the age cohort.
Research limitations/implications
The findings indicate a changing perception of gay servicescape between the older and younger gay men. Implications for hospitality managers are provided.
Originality/value
This research contributes to the servicescape literature by expanding the realm of research to gay servicescape and gay consumers, an emergent and more visible hospitality segment.
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Michelle Veyvoda, Thomas J. Van Cleave and Laurette Olson
This chapter draws from the authors’ experiences with service-learning pedagogy in allied health training programs, and illustrates ways in which community-engaged teaching and…
Abstract
This chapter draws from the authors’ experiences with service-learning pedagogy in allied health training programs, and illustrates ways in which community-engaged teaching and learning can prepare students to become ethical healthcare practitioners. The authors infuse examples from their own courses throughout the chapter, mostly from the clinical fields of speech-language pathology, audiology, and occupational therapy. However, the chapter is applicable and generalizable to faculty from a wide scope of allied health training programs. The chapter introduces considerations for establishing campus–community partnerships in an ethical manner, as well as ways to foster student self-reflection and critical thinking through an ethical lens. Principles from the codes of ethics of various allied health professions are incorporated throughout the chapter along with examples of how each can be applied in community-based clinical experiences. Through a review of relevant literature, analysis of professional codes of ethics, case-based examples, and a step-by-step guide to course development, this chapter provides readers with a mechanism to ground their courses in professional ethics in a way that is relatable and relevant to students.
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Eric Monroe Olson, Rebecca Duray, Cary Cooper and Kai Monroe Olson
Prior research has argued that business practices within English football clubs are amateurish and outdated due to the comparatively small size of clubs and the restrictive nature…
Abstract
Purpose
Prior research has argued that business practices within English football clubs are amateurish and outdated due to the comparatively small size of clubs and the restrictive nature of the cartel-like industry they compete in. But is this true for large EPL clubs (i.e. those with high market valuation and large number of employees)? Do these clubs have the ability to pursue alternative business strategies, and if so, do their organizational structures, cultures, and behavioral norms support the strategic directions they have chosen to pursue? The paper aims to discuss these issues.
Design/methodology/approach
This paper evaluates survey responses from 35 executives and business managers within three large EPL clubs. The study utilizes previously validated scales to examine issues of organizational structure, culture, and behavioral norms.
Findings
Despite operating within a closed industry, large EPL clubs are not all pursuing identical business strategies. Consistent with contingency theory, the organizational structure, culture, and behavioral norms of large EPL clubs are, for the most part, in line with what the authors would expect to find in successful, large conventional product or service businesses. However, all of the clubs included in this study appear to be following hybrid models each demonstrating characteristics of several alternative competitive strategies simultaneously.
Research limitations/implications
This initial study is limited to responses from 35 business executives and managers within three EPL clubs.
Practical implications
Although EPL clubs operate within a cartel-like industry, this study shows that business managers within these clubs do have a degree of latitude in choosing between alternative competitive strategies. In order to successfully implement a chosen strategy, business managers must insure that the organizational structure, culture, and behavioral norms within the club’s business group are aligned with the overarching objectives of that strategic choice.
Originality/value
Grounded in open systems and contingency theory, the authors challenge the conventional wisdom that because large clubs are in the business of sport they are somehow fundamentally different from other large businesses.
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The selection and evaluation of CD‐ROM disks are important steps in the planning of a CD‐ROM facility. The choice of databases depends upon, among other factors, the objectives of…
Abstract
The selection and evaluation of CD‐ROM disks are important steps in the planning of a CD‐ROM facility. The choice of databases depends upon, among other factors, the objectives of the library, the projected use of each disk, and financial considerations. In this article we review the literature that deals with these matters. We begin with what is available on disk selection, via both printed directories and in the journals. We next discuss reported methods of disk evaluation. Finally, we cover existing reviews of various CD‐ROM products.
Since 1973, Reference Services Review has published an annual annotated bibliography of materials focused on library instruction and, most recently, information literacy…
Abstract
Since 1973, Reference Services Review has published an annual annotated bibliography of materials focused on library instruction and, most recently, information literacy. Publications addressing academic library activities continue to be represented in the largest numbers. The continuing growth of electronic information has made librarians, in all types of libraries, more aware of the need to provide ongoing instruction to library users.
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Fiona Rose Greenland and Michelle D. Fabiani
Satellite images can be a powerful source of data for analyses of conflict dynamics and social movements, but sociology has been slow to develop methods and metadata standards for…
Abstract
Satellite images can be a powerful source of data for analyses of conflict dynamics and social movements, but sociology has been slow to develop methods and metadata standards for transforming those images into data. We ask: How can satellite images become useful data? What are the key methodological and ethical considerations for incorporating high-resolution satellite images into conflict research? Why are metadata important in this work? We begin with a review of recent developments in satellite-based social scientific work on conflict, then discuss the technical and epistemological issues raised by machine processing of satellite information into user-ready images. We argue that high-resolution images can be useful analytical tools provided they are used with full awareness of their ethical and technical parameters. To support our analysis, we draw on two novel studies of satellite data research practices during the Syrian war. We conclude with a discussion of specific methodological procedures tried and tested in our ongoing work.