Joanna Maria Szulc, Frances-Louise McGregor and Emine Cakir
The rich qualitative study builds on 11 semi-structured interviews with nine neurodivergent employees and two business professionals supportive of neurodiversity to understand the…
Abstract
Purpose
The rich qualitative study builds on 11 semi-structured interviews with nine neurodivergent employees and two business professionals supportive of neurodiversity to understand the lived experiences of dealing with crisis in a remote working environment.
Design/methodology/approach
The purpose of the reported research is to understand how neurominorities experience remote working in the times of crisis and what the implications of this are for human resource (HR) professionals.
Findings
Moving to remote work resulted in a lack of routine, distractions and working long hours, which can all be difficult for line managers to monitor. Further problems with communication in a virtual environment and lack of understanding by others were found to be particularly burdensome to neurodivergent individuals. On the positive note, remote working in the times of crisis allowed for avoiding sensory overwhelm and was seen as an important step in creating a healthy work–life balance (WLB).
Practical implications
The findings of this study point HR practitioners' attention towards building a more neurodiversity friendly post-pandemic workplace and prompt employers to offer working arrangements, which better suit employees' domestic and personal circumstances.
Originality/value
This study addresses the lack of research on the impact of the Covid-19 crisis on neurominorities. In doing so, it answers recent calls to move away from universal HR as a route to positive employee outcomes and facilitates a more accurate reflection of organizational reality for disadvantaged members of society.
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In this research, the effect of green logistics in e-commerce on consumer purchasing behaviour is examined. Companies that have adopted green logistics are thought to be effective…
Abstract
In this research, the effect of green logistics in e-commerce on consumer purchasing behaviour is examined. Companies that have adopted green logistics are thought to be effective on consumer’s product preferences. Businesses are sensitive to changing environmental conditions and changing consumer behaviour and that they adopt green logistics in line with their development goals is a factor that can affect the purchasing behaviour of consumers. Therefore, ‘adoption of the green principle’ becomes a social and global phenomenon.
When consumers evaluate a product or service, they look at not only product performance and quality, but also the environmental impact of the product. The fact that the enterprises realised this, their responsibilities in terms of environmental impact, their achieving competitive advantage, and their aim to strengthen their brand image in the market led them to adopt the green principle. In this respect, the importance of R&D studies has been understood and activities related to this subject have increased. These activities ultimately reduced both living conditions and lifecycle costs. Green brand awareness has increased in consumers. The use of technology in commerce has expanded e-commerce and has become a part of life. In this context, it should be investigated whether the development of environmental consciousness of the consumer in e-commerce has an effect on the product selection. According to the findings of the research about the effect of green logistics practices on the buying behaviour of firms, it is determined that the environmental awareness and demands of the consumers are highly effective in the adoption of green logistics and that the green logistics practices in e-commerce affect the purchasing behaviour of the consumers. At this point, a green approach in national or international commercial activities has been exhibited and also needs to be executed.
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Okan Çolak and Halil Ibrahim Karakan
This study aims to determine museum experiences by analyzing the TripAdvisor reviews of the museum visitors in Gaziantep and offer suggestions for improving the visitors'…
Abstract
Purpose
This study aims to determine museum experiences by analyzing the TripAdvisor reviews of the museum visitors in Gaziantep and offer suggestions for improving the visitors' experiences by taking museum curators' opinions.
Design/methodology/approach
The case study method was used as one of the qualitative approaches in the study. The research comprises two stages. TripAdvisor reviews about five museums in Gaziantep were analyzed in the first stage, and museum curators' opinions on the visitor complaint reasons and solution suggestions were discussed in the second stage.
Findings
The study showed that satisfying or non-satisfying experience factors might differ according to visitors, museum curators and both visitors and museum curators. Therefore, each museum curator should effectively manage every component of visitor experience factors by its target audience.
Research limitations/implications
Although this study has some valuable findings and contributes to the literature, it also has limitations. The study's sample consists of five museums in Gaziantep. Further studies can be carried out on a larger population and sample. The data for determining visitor experiences, the first stage of the research, were obtained only from an online platform (TripAdvisor).
Practical implications
The proposed model provides a holistic perspective on evaluating and managing visitor experience. There may be structural problems (small size of the museum area, lack of parking spaces and elevators, etc.) with the museum beyond the manager's control. Also, the lack of information and communication (limited concept, lack of artifacts, etc.) causes criticisms of the museum.
Social implications
This paper contributes to the museum management literature with a model for enriching the quality of the museum experience and increasing the museum's attractiveness. The study showed that museums contribute to the visitor's experience in all dimensions. While visitors thought museums primarily contribute to object experience, museum curators thought museums contribute more to visitors' cognitive experience and other experience elements.
Originality/value
The present study analyzed the visitor comments and the opinions of museum curators from a holistic perspective, considering the internal and external factors that are effective in the visitor experience, and revealed the reasons for the visitors' negative experience and the solution suggestions toward the improvement of the visitor experience.