Daniela Geraldes, Ema Madeira, Vânia Sofia Carvalho and Maria José Chambel
The purpose of this paper is to analyze the moderating role of affective commitment in the relationship between work-personal life conflict (WPLC) and burnout in the contact…
Abstract
Purpose
The purpose of this paper is to analyze the moderating role of affective commitment in the relationship between work-personal life conflict (WPLC) and burnout in the contact center environment.
Design/methodology/approach
Data were obtained through the participation of a sample of Portuguese employees (n=2,055) of a large company in the contact center sector. Data were analyzed using the Process tool.
Findings
The results support the existence of a positive relationship between both dimensions of WPLC (i.e. time and strain) and burnout (i.e. exhaustion and cynicism). Moreover, the study confirms that the affective commitment moderates the relationship between both dimensions of WPLC and cynicism, buffering these relationships.
Research limitations/implications
The cross-sectional design and the reliance on self-report measures are the main limitations of this study, although no causality was claimed and method biases were controlled.
Practical implications
Contact center managers should develop human resources practices that aid employees to conciliate work and life. Furthermore, these work-life balance practices should be used together with high involvement human resources practices that promote employees’ affective commitment.
Originality/value
This study provides evidence for the need to reconceptualize the traditional work-family conflict, stressing the importance of considering the interference between domains of life, especially in sectors that tend to have young employees.
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In recent years, growing concerns about the environment and climate change, poverty problems, growing inequality among societies, and tensions brought about by social injustice…
Abstract
In recent years, growing concerns about the environment and climate change, poverty problems, growing inequality among societies, and tensions brought about by social injustice have increased the popularity of sustainability, which is considered a multidimensional concept, among scientists, decision-makers, academics, and companies. The perception of these different groups of sustainability issues and the tools they suggest/use for corporate sustainability implementations differ from each other. It can be difficult to look for and understand sustainability tools that are handled with different perspectives in many sources. In this chapter, the tools used in sustainability implementation are discussed with certain classifications – environmental management tools, sustainability reporting, and corporate social performance – and their relations with each other. In short, this study aims to present a holistic perspective to the sustainability (or of corporate sustainability) implementations carried out by companies trying to survive in a dynamic and complex economic environment. Accordingly, the literature was reviewed, and the concept of sustainability was explained, the reasons that push companies to sustainability implementations were evaluated, and sustainability implementations were detailed under environmental management tools, sustainability reporting, and corporate social performance.
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Monika Kornacka, Anna Jaskulska, Kinga Skorupska, Marta Szastok, Małgorzata Nadziejko and Wiesław Kopeć
One of the recommendations in process-based cognitive therapies suggests that functional analysis created by the clinician should be supported by empirical data collected through…
Abstract
Purpose
One of the recommendations in process-based cognitive therapies suggests that functional analysis created by the clinician should be supported by empirical data collected through daily sampling. It enables the computing of a dynamic network of psychological processes and symptoms supporting clinical decisions but also therapeutic progress monitoring. However, the experience sampling solutions available in the market do not enable the automatic creation of this kind of network; thus, the use of this approach in clinical practice is practically impossible without advanced statistical skills and significant time investment. The purpose of the present paper is to describes a protocol of a research project based on a participatory approach aiming to create a solution enabling therapists not only to set up a personalized daily sampling for their patients and collect the data but also providing a fully automated visualization of the network adapted for therapeutic purposes.
Design/methodology/approach
The project will require creating a platform for therapists where they can set up monitoring and receive dynamic networks visualization, creating an experience sampling application for patients connected to the platform and creating an optimal data visualization system that will enable therapists to accurately and quickly interpret the network. A series of participatory workshops, qualitative and quantitative studies are described.
Findings
The presented studies will enable us to evaluate the ergonomy of use of both platform and app in laboratory and ecological settings along with the evaluation of network interpretation accuracy.
Originality/value
To the best of the authors’ knowledge, this is the first participatory design protocol for creating a solution that might enable clinicians to use a dynamic network approach in their everyday clinical practice. The challenges and opportunities of creating this kind of mHealth solution are discussed.
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Mohamed Chelli, Sylvain Durocher and Anne Fortin
The purpose of this paper is to longitudinally explore the symbolic and substantive ideological strategies located in ENGIE’s environmental discourse while considering the…
Abstract
Purpose
The purpose of this paper is to longitudinally explore the symbolic and substantive ideological strategies located in ENGIE’s environmental discourse while considering the specific negative media context surrounding the company’s environmental activities.
Design/methodology/approach
Thompson’s (2007) and Eagleton’s (2007) theorizations are used to build an extended ideological framework to analyze ENGIE’s environmental talk from 2001 to 2015.
Findings
ENGIE drew extensively on a combination of symbolic and substantive ideological strategies in its annual and sustainability reports while ignoring several major issues raised in the press. Its substantive ideological mode of operation included actions for the environment, innovation, partnerships and educating stakeholders/staff, while its symbolic ideological mode of operation used issue identification, legal compliance, rationalization, stakeholders’ responsibilization and unification. Both ideological modes of operation worked synergistically to cast a positive light on ENGIE’s environmental activities, sustaining the ideology of a company that reconciles the irreconcilable despite negative press coverage.
Originality/value
This paper develops the notion of environmentally friendly ideology to analyze the environmental discourse of a polluting company. It is the first to use both Thompson’s and Eagleton’s ideological frameworks to make sense of corporate environmental discourse. Linking corporate discourse with media coverage, it further contributes to the burgeoning literature that interpretively distinguishes between symbolic and substantive ideological strategies by highlighting the company’s progressive shift from symbolic to more substantive disclosure.
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Idoya Ferrero-Ferrero, María Ángeles Fernández-Izquierdo, María Jesús Muñoz-Torres and Lucía Bellés-Colomer
The purpose of this study is to improve the understanding of stakeholder engagement in the context of sustainability reporting (SR) for higher education institutions (HEIs)…
Abstract
Purpose
The purpose of this study is to improve the understanding of stakeholder engagement in the context of sustainability reporting (SR) for higher education institutions (HEIs), together with the materiality principle and stakeholder expectations.
Design/methodology/approach
This research uses an exploratory approach based on content analysis, a case study and descriptive and inferential statistics.
Findings
Three key findings come out of this research. First, the results indicate that HEIs use diverse criteria for grouping stakeholders and that stakeholder engagement is a heterogeneous process. Second, the expectations of internal stakeholders align with the material aspects of SR. Finally, among internal stakeholders, students and academics disagree on the prioritisation of some sustainability aspects, with non-academic staff adopting an intermediate position.
Practical implications
This analysis improves our knowledge of stakeholder engagement in HEIs. It helps to identify the relevant impacts of stakeholder engagement, enhances the quality of reporting and encourages a real dialogue with stakeholders.
Originality/value
The study examines stakeholder engagement and how the materiality principle is adopted by HEIs through SR. Furthermore, it compares these results with stakeholder expectations, considering the discrepancies between stakeholders. The results open the way to future research to explore the potential conflicts and collaborations between and within stakeholders to advance towards more sustainable institutions in the higher education sector.
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Panoraia Poulaki, Stylianos Bouzis, Nikolaos Vasilakis and Marco Valeri
Money laundering is defined as the process by which illicit money is made to appear licit. It is an essential element of any cash generating criminal venture. The manner in which…
Abstract
Money laundering is defined as the process by which illicit money is made to appear licit. It is an essential element of any cash generating criminal venture. The manner in which money is laundered is limited only by the breadth of the imagination of the launderer. The focus of this paper will be to provide an overview of the issues surrounding money‐laundering enforcement; outline new schemes in use to launder illicit proceeds; detail the elements of an effective anti money‐laundering compliance programme and list the geographic hot spots where money‐laundering risks are the most extreme.