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The purpose of this study is to investigate and explain pathways through which mobile money can improve financial inclusion.

The study used 294 survey responses from mobile money users in Ghana. The data were analysed using fuzzy set qualitative comparative analysis (fsQCA).

The findings reveal four pathways for improving financial inclusion through mobile money. In addition, the study identified three distinct user topologies as well as their associated pathways through which mobile money can be used to improve financial inclusion.

Managers and financial service organisations need to design products and services to align with different pathways and user topologies to improve financial inclusion through mobile money. Moreover, they need to take into account people’s diverse social and economic backgrounds.

The study makes theoretical and empirical contributions by unpacking pathways through which mobile money can improve financial inclusion. In addition, this study reveals three distinct user topologies, being ease-of-use, behavioural intention and coverage-price-service driven and associated pathways through which mobile money can improve financial inclusion. These pathways and user topologies are important to tailor mobile money services and financial inclusion policies. Lastly, this study is arguably the first to utilise the unified theory of acceptance and use of technology (UTAUT) in fsQCA to extend the mobile money literature.

With the outbreak of the COVID-19 pandemic, online assessment has become the dominant mode of examination in higher education institutions. However, there are contradictory findings on how students perceive online assessment and its impact on their academic performance. Thus, the purpose of this study is to evaluate the potential impact of online assessment on students' academic performance.

This study proposes a research model based on the task–technology fit theory and empirically validates the model using a survey from students in the UK. In addition, the study conducted four experiments based on paper-based and online assessments and analysed the data using paired sample t test and structural equation modelling.

The findings show that the use of online assessment has a positive impact on students' academic performance. Similarly, the results from the experiment also indicate that students perform better using online assessments than paper-based assessments.

The findings provide crucial evidence needed to shape policy towards institutionalising online assessment. In addition, the findings provide assurance to students, academics, administrators and policymakers that carefully designed online assessments can improve students' academic performance. Moreover, the study also provides important insights for curriculum redesign towards transitioning to online assessment in higher education institutions.

This study advances research by offering a more nuanced understanding of online assessment on students' academic performance since the majority of previous studies have offered contradictory findings. In addition, the study moves beyond existing research by complementing assessment results with the views of students in evaluating the impact of online assessment on their academic performance. Second, the study develops and validates a research model that explains how the fits between technology and assessment tasks influence students' academic performance. Lastly, the study provides evidence to support the wide use of online assessment in higher education.

The paper investigates factors that contribute to small and medium enterprises (SMEs) surviving major exogenous shocks. Global crises such as the coronavirus disease 2019 (COVID-19) have increasingly heightened scholarly interest in post-crises responses. However, studies that compare the relative responses to external shocks and the outcomes for SMEs operating in different institutional settings are limited. We examine the relative degrees of success European and African SMEs experienced in avoiding the worst consequences of the COVID-19 pandemic.

We use the resource dependency theory (RDT) with variants of institutional theory since the RDT has been shown in practice to have greater explanatory power when used in this way. We augment our framework with a feminist theory dimension. To test our hypotheses, we apply regression analyses using cross-sectional data from the World Bank Enterprise Surveys (WBES), which include responses from private enterprises in 26 European and eight African countries. We construct our data by combining the COVID-19 follow-up surveys with relevant firm-specific characteristics from the WBES conducted in 2020–2021 using firm-specific unique IDs. After removing the firms with missing observations, the sample number of SMEs is 15,178.

Our empirical findings support the theoretically posited positive effects of innovativeness, institutional connectedness and governance capability on SMEs’ survival in the face of external shocks. Further, we confirm the importance of firm-specific characteristics (financial status, size and age) for SMEs’ survival. Female-owned SMEs are more likely to suffer during COVID-19, especially in Africa. The results are more nuanced when we consider industry specificity and heterogeneity of government support.

Our article helps answer the theoretical (and policy-relevant) question of whether SMEs that are resilient to major exogenous shocks may share certain characteristics despite operating in different institutional environments. If that is so, then it may be that lessons from one continent may have at least some relevance for the other. Our approach’s broad value lies in its capacity to test the degree to which established bodies of theory developed in the Northern Hemisphere may be deployed in Africa, well beyond the contexts which provided their initial empirical basis. This paper also contributes to the literature on the effect of environmental-change shocks on entrepreneurship performance outcomes.

The purpose of this paper is to explicate how newly independent nations combined local and international resources to plan and build large engineering projects aimed at enhancing economic development. It discusses the key factors and issues related to the planning and building of the Akosombo Dam and related townships from 1962 to 1967.

The assessment is based on the archival information from the Volta River Authority together with other archival government data and interview transcripts before, during and after the completion (from the 1950s to the 1960s) of the Volta River Project (VRP).

The paper presents insights from the VRP in newly independent Ghana and demonstrates how multiple international firms combine with host country stakeholders to usher in one of the most important engineering projects in post-colonial Africa. It also highlights how poor bargaining power and weak integration of the project outcome to future development objectives, with negligence by succeeding political actors, could inhibit the full achievement of intended long-term project outcomes.

Most of the conclusions are drawn from a single project within one country and would need to be supported by additional multi-country research. The study also presents an opportunity to explore how lessons learnt could influence policymaking in new, large and complex infrastructure projects.

The paper reviews antecedents, processes and outcomes of a major post-independence infrastructure project in a sub-Saharan African country.

The existing literature on the recruitment and selection process in Sub-Saharan African (SSA) context has not sufficiently revealed inherent challenges. The purpose of this paper is to examine managers’ perceptions of employee resourcing in Nigeria.

This paper uses qualitative data which were generated from the semi-structured interviews of 61 managers across the six geo-political zones of Nigeria.

The paper finds that in addition to the Federal Character Principle and the Quota System Policy, favouritism, ethnicity, age and gender discrimination, as well as corruption significantly inhibit the recruitment and selection process in Nigeria. Consequently, the ability to hire the best workers to improve competitiveness is also inadvertently hampered.

The paper shows that the institutional and cultural variations in SSA require a nuanced approach in the recruitment and selection process in order to enhance organisational competitiveness.

The institutional and cultural variations in SSA require a nuanced approach in the recruitment and selection process in order to enhanced organisational competitiveness.

The nature of international markets and the challenges with respect to the competitiveness of small- and medium-sized enterprises (SMEs) makes it imperative to examine government support. This study aims to assess the role and effectiveness of government and the export promotion agencies in supporting exports by non-traditional horticultural SMEs in Ghana.

The study used a qualitative research design, which involved semi-structured interviews with senior managers of six export facilitating institutions to gain an understanding of the services offered to SMEs with respect to exports of non-traditional horticultural products.

The findings reveal inadequate cost-efficient sources of non-traditional horticultural export financing for SMEs. This is a hindrance to the international competitiveness of exporting SMEs in developing countries such as Ghana. In addition, effective and coordinated support from export promotion agencies was found to be critical.

The study highlights the importance of government’s role in policymaking and implementation of export-led programmes for horticultural exporting firms in Ghana. Despite their strategic importance, this area of research has not attracted the attention of researchers, with little or no information on the horticultural international competitiveness of non-traditional horticultural products.

The purpose of this study is to analyse how professional football clubs have attained success with internationalisation and branding strategies in foreign markets.

Based on an inductive approach, 27 semi-structured interviews were conducted to analyse the perceptions of Ghanaian fans of four English Premier League teams.

The findings of this study highlight that the strength of professional football brand equity is jointly determined by the level of brand awareness, brand loyalty and perceived quality. However, increasing competition in international markets require professional football clubs to clearly define their marketing strategies to improve how fans perceive them.

This paper is one of the few studies to use country-of-origin paradigm and signalling theory to explain football brand equity building, thereby extending the earlier work of Chanavat and Bodet (2009). Its empirical focus on Africa is also unique and provides evidence to suggest that global marketers have the opportunity to capitalise on market expansion opportunities in developing economies.

Market orientation and positioning have been widely recognized as organizational metrics linked to hotel performance. The purpose of this study is to offer the link among market orientation, positioning and hotel performance in Ghana’s (luxury) hotel sector. It also reports on the joint influence of market orientation and positioning on hotel performance in the same sector.

Three hypotheses were investigated on the link between market orientation and hotel performance, positioning and hotel performance, and the joint effect of market orientation and positioning on hotel performance. A survey of star-rated (luxury) hotels in the capital city of Ghana was used. One hundred and five responses were used in the analysis. Descriptive statistics, exploratory factor analysis and hierarchical regression were used to test the three hypotheses.

All hypotheses were accepted. Market orientation and positioning jointly affect hotel performance, and the study provides hotel managers with suggestions on how to enhance their performance via market orientation and positioning.

Market orientation, positioning, and performance measures focused on management perspectives without including perceptions of customers.

This study is one of the few attempts to systematically investigate the intertwined concepts of market orientation, positioning and performance in a developing economy hospitality context.

Mobile information technology devices (MITDs) are of special interest for researchers who seek to understand the role of these devices on employees’ work-life balance (WLB). The purpose of this paper is to examine the role of MITDs on employees’ WLB.

This paper uses semi-structured interviews to investigate the role of MITDs on employees’ WLB.

The findings underscore the important role of MITDs in terms of the attainment of flexibility (how, where, and when work is done), which is significant for achieving WLB. However, the use of MITDs has blurred the division between work and non-work domains. This has inadvertently lengthened employees’ working hours, has affected their family relationships, and affected their general health and well-being. The evidence suggests that MITDs have the potential to improve WLB but could also lead to work-life conflict if not properly managed.

The study calls for a re-examination of WLB policies and practices, specifically border theory, in order to ensure that MITDs can enhance productivity without inadvertently resulting in poor WLB.

Whilst significant evidence of western work-life balance (WLB) challenges exists, studies that explore Sub-Saharan Africa (SSA) are scarce. The purpose of this paper is to explore how organisational culture in Nigerian medical organisations influences doctors’ WLB and examine the implications of supportive and unsupportive cultures on doctors’ WLB.

The paper uses qualitative data gleaned from semi-structured interviews of 60 medical doctors across the six geo-political zones of Nigeria in order to elicit WLB challenges within the context of organisational culture.

The findings show that organisational culture strongly influences employees’ abilities to use WLB policies. Unsupportive culture resulting from a lack of support from managers, supervisors, and colleagues together with long working hours influenced by shift work patterns, a required physical presence in the workplace, and organisational time expectations exacerbate the challenges that Nigerian medical doctors face in coping with work demands and non-work-related responsibilities. The findings emphasise how ICT and institutions also influence WLB.

The paper addresses the underresearched SSA context of WLB and emphasises how human resource management policies and practices are influenced by the complex interaction of organisational, cultural, and institutional settings.