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This paper aims to develop an Indonesian National Standard (SNI) Award model that follows university business operations while still considering the National Standard for Higher Education (NSHE) as mandatory standards and SNI standards based on the International Organization for Standardization (ISO) as voluntary standards (SNI ISO).

We used the case study method to investigate the phenomenon of completing the SNI Award questionnaire, interviewing informants and conducting remote observations on a sample of the university that had completed the desk and remote evaluation stages.

The SNI Award questionnaire responses revealed that they satisfactorily addressed only a portion of the SNI ISO questions. However, they typically alluded to the NSHE, internal quality assurance systems and university accreditation in their responses to the standard inquiries. To address this, we suggest a concept in which the SNI Award for higher education incorporates statutory and optional standards. As a result, universities may now more readily comprehend the questionnaire and its completion correctly and precisely using the model’s results. Additionally, we supplement the proposed model with a quality roadmap that outlines how universities attain national and worldwide excellence through standardization.

This study is limited to the higher education SNI award category, which has a different set of educational standards than other educational organizations like elementary schools, junior and senior high schools and non-educational categories.

The development of the SNI Award model offers leaders a pathway to enhance their organization’s SNI Award assessment score. This involves integrating mandatory standards and relevant SNI ISO standards, leveraging accreditation outcomes, international program accreditations and university rankings for the result criterion and, finally, utilizing a quality roadmap aligned with SNI ISO standards to attain organizational excellence and global competitiveness.

This paper’s findings bridge the existing research gap by offering empirical insights into assessing the SNI award model within the higher education framework.

The purpose of this paper is to measure the efficiency of ISO 9001-certified public healthcare center in Jakarta, Indonesia and examine the impact of “re-certification“ on the efficiency.

The sample of the research is 30 ISO 9001-certified district public healthcare centers in Jakarta. The data envelopment analysis (DEA) and the Man–Whitney U test were applied.

The research result showed that there is a variation in efficiency values of ISO 9001-certified public healthcare centers that this research studied. There are only 23 percent of the public healthcare centers that can be categorized as the technically efficient public healthcare center. Furthermore, this research also found that there are no significant efficiency value differences among the groups of public healthcare center based on the number of “re-certification” the center experienced.

This research only involved ISO 9001-certified public healthcare center from Jakarta, Indonesia.

Registering ISO 9001 for the public healthcare center does not guarantee that the public healthcare center will have better efficiency. The government and the public healthcare center management should ensure that the ISO 9001 implementation method used by the public healthcare center is appropriate for improving the efficiency of the public healthcare center.

There is a lack of research that studied the efficiency of ISO 9001-certified public healthcare center. Furthermore, there is no research that investigates the effect of “re-certification“ on efficiency. This research fulfills the literature gaps.