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This study aims to explore how status differences relate to strained working relationships with co-workers and clients. Two statuses, gender and occupation, are examined using data from veterinarians and animal health technologists (AHTs). Competing perspectives regarding exposure to stressful relationships and access and effectiveness of work-related resources are considered.

An explanatory sequential mixed-methods design is used that combines quantitative survey data with open-ended qualitative data. The survey data are used to examine how interpersonal strain and access to work-related resources vary by status. The qualitative data are used to illustrate how strain is experienced by these workers and aids in interpreting the quantitative findings.

Status is linked to interpersonal client strain and access to resources. Challenging work is widely available to all three groups, but is more beneficial in reducing higher status veterinarians’ client strain. Autonomy is a scarce resource for the lowest status group (female AHTs), yet appears effective in reducing co-worker strain for everyone. Unexpectedly, work overload and market concerns appear to aggravate work-related strain and greater numbers of the lowest status group exacerbates interpersonal tensions with clients.

This paper contributes by examining stressful interactions experienced by two occupations who work side-by-side in the same employment settings, but who vary significantly by gender representation and occupational status. The authors argue that in addition to gender and occupational status, the organizational health of employing clinics and the feminization of veterinary practice may offer insights into how status differences are related to interpersonal conflict experienced in these work places.

Existing research on demographic stereotypes of employees suggests that ethnicity and gender are important determinants of consumer perceptions and behaviors. Based on the Stereotype Content Model and the Role Congruity Theory, the purpose of this paper is to examine the effect of ethnicity and gender stereotypes on management-level service failures in a US context.

Adopting a 2 (ethnicity: Caucasian vs Hispanic) × 2 (gender: male vs female) between-subjects design, two studies were conducted with US consumers to test whether a double whammy effect of ethnicity and gender exists for management-level, but not line-level, service failures.

The results of this study suggest that Hispanic female managers suffer from a double whammy effect due to ethnic and gender-based stereotyping in the USA. Furthermore, the findings indicate that the serial mediation via competence perceptions and blame attributions are the underlying psychological mechanism of this effect. As predicted, occupational status functions as a boundary factor to the double whammy effect.

The findings of this paper contribute to the service management literature by examining the role of demographic characteristics in influencing US consumers’ responses to management-level service failures.

Why do women’s ambitions wane? After an historic 50-year climb to unprecedented educational and career heights, many best-selling books, viral articles, and research studies are telling us that the aspirations and confidence of today’s women often abate. These readings offer explanations such as workplace biases and family responsibilities for the ebb of ambition; yet, all fail to identify the underlying unifying problem that explains choices women make to step off the upward fast tracks in favor of different work and life paths. The problem is that the workplace is not a reliable site of recognition for women. Without the positive feedback of appropriate recognition from an appreciative community, women’s ambitions and the intensity with which they are pursued tilt elsewhere. Women’s movement into and embrace of entrepreneurship provide a clear illustration of one way women are designing the workplace to support the maintenance of their ambitions.

OUR publication date precludes more than the beginning of our study on the Library Association Conference which, from the point of view of numbers, has been one of the largest. We shall continue in our next issue such comment upon it as the importance of the subjects under discussion would seem to warrant.

Notable Social Studies Trade Book (NSSTB) lists include books selected annually by the Book Review Committee of the National Council for the Social Studies in conjunction with the Children’s Book Council. These lists are excellent resources for teachers who use children’s literature to support social studies instruction in their classrooms. We report our analysis of award-winning titles for primary grades published from 2001-2011. Biographies and books that address topics about families are featured as a starting place for primary grades teachers to begin incorporating NSSTB into their social studies instruction. We conclude by suggesting ways for primary grade teachers to utilize the book lists each year.

The study of interorganizational systems (IOSs) has been an important area of interest in information systems research. Proponents of “transaction cost” economic theory predict that IOSs will tend towards a market‐driven orientation over time. Other researchers, however, suggest that there is a reverse trend occurring towards more hierarchical systems (fewer and closer relationships between buyers and sellers). This study examines the theoretical and strategic perspectives that tend to promote one form of network relationship over the other. An exploratory qualitative study of both a market (Amazon.com’s Internet book sales system) and a hierarchical (the Wallace Information Network system) network structure supports the development of a framework to guide future research and strategy.

In this paper, the authors summarize the empirical and theoretical gaps in understanding of police contact with individuals with intellectual and/or developmental disabilities at the individual, interactional, organizational and systems level and introduce the special issue papers which address these gaps. The authors close with a discussion of future directions for research in this area.

The authors’ objective in producing this issue was to create a platform to generate and facilitate research in this area. The authors chose papers that represented research that could “move the needle” around the understanding of policing and intellectual and/or developmental disabilities.

The papers in this special issue reflect four thematic areas: (1) the nature of interactions between the police and individuals with intellectual and/or developmental disabilities; (2) police interactions about individuals with intellectual and/or developmental disabilities with criminal justice systems, social services and mental health services, (3) experiences of the police when encountering individuals with intellectual and/or developmental disabilities and finally, (4) the experiences within police encounters of individuals with intellectual and/or developmental disabilities.

Research on intellectual and/or developmental disabilities is still in its infancy, particularly within the field of criminology and criminal justice. This special issue brings together innovative international research that adds critical information surrounding the nature of interactions between the police and individuals with intellectual and/or developmental disabilities, the experience for both parties during that interaction and the context of these interactions in the larger organizational ecosystem of criminal justice organizations and social service agencies.

This paper intends to examine the behaviors autistic individuals display during police encounters, determine if there are differences in those behaviors by age and gender, then examine if any behaviors cluster or frequently co-occur.

Using data from the Survey of Parents and Caregivers of Individuals with autism spectrum disorder and focusing on a subsample of respondents who report that their autistic loved one has had prior police contact, the authors examine the frequency and clustering of behaviors displayed by autistic individuals during police encounters. The authors use chi-square tests of independence to examine age and gender differences and latent class analysis to assess behavioral clustering.

The findings show that many behaviors that autistic individuals display during police encounters are associated with social communication and interaction difficulties, such as failure to maintain eye contact and difficulty answering questions. Many of these overlap with police training on deception, compliance and passive resistance. Moreover, the authors find that there are age differences in two behaviors, fidgeting and not responding to one's name. Lastly, the authors find that many of these behaviors cluster in unexpected ways, adding a layer of complexity to encounters between the police and autistic individuals.

Training police officers, autistic individuals and their loved ones on interactions with the police is critical for positive outcomes. Without details on what occurs inside a police encounter, constructing those trainings is difficult. While this study provides only a small glimpse into police encounters with the autistic community, it is a first step toward understanding these multifaceted interactions better.

This paper is based on research into the conduct of PhD vivas, whose aim was to investigate how this examination is experienced by successful candidates, and specifically to address a question raised by previous researchers: Why does a successful viva outcome nevertheless leave some candidates feeling negative about their experience? The focus in this paper is on the language – particularly the figurative language – which successful candidates use to describe their oral examination. It explores the fact that those who reported feeling a sense of achievement were found to employ metaphors and similes of sporting competitions or debate, while candidates who report feeling negative, despite their success, employ imagery relating to imprisonment and interrogation. It goes on to argue that neither of these conceptual models is appropriate for the examination of higher degrees, and that such discrepancy may arise from the way some examiners interpret their role.