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Article
Publication date: 20 March 2019

Alicia Mason, Lynzee Flores, Pan Liu, Kenzie Tims, Elizabeth Spencer and T. Gabby Gire

The purpose of this paper is to understand the crisis communication strategies used by the Caribbean medical tourism industry in the 2017 hurricane season, and also evaluate the…

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Abstract

Purpose

The purpose of this paper is to understand the crisis communication strategies used by the Caribbean medical tourism industry in the 2017 hurricane season, and also evaluate the quality of the disaster communication messages delivered via digital mediums.

Design/methodology/approach

This study includes a comprehensive, qualitative content analysis of 149 risk and crisis messages from 51 healthcare organizations distributed through digital media. The medical tourism providers (MTPs) include hospitals, medical tourism facilitators, practitioners/private physicians, specialty clinics, and dental and cosmetic providers.

Findings

Nearly half of the MTPs included in the data set delivered no post-disaster information to external audiences. The most prominent post-disaster message strategy utilized was conveying operational messages. Furthermore, an unexpected finding was the sheer magnitude of unrelated health-oriented and promotional destination marketing content disseminated before, during and after these events.

Research limitations/implications

This analysis excludes internal organizational channels of communication which may have been used to communicate risk and crisis messages during these events (i.e. employee e-mails, announcements made through intercom systems, etc.). Our analysis does not include content disseminated through medical tourism forums (i.e. Realself.com, Health Traveler’s Forum, FlyerTalk Forum).

Practical implications

Small-scale MTPs can improve on any weaknesses through proactive planning and preparation by creating organizational goals to complete basic crisis communication training courses and in doing so support the applied professional development of disaster and crisis responders in the Caribbean region. Second, MTPs exposed to similar risks of natural disasters may use these findings for comparative analysis purposes to support their own organizational planning. Finally, this study supports the continued utility of the National Center for Food Protection & Defense guidelines for analyzing and evaluating organizational performance.

Originality/value

Currently much of the academic scholarship of applied disaster communication narrowly focuses on the response strategies of one organization, or analyzes one social media platform at a time (i.e. Twitter). A strength of this analysis is the inclusion of an organizational sector (i.e. Caribbean medical tourism providers) and the range of platforms from which the content was captured (e.g. websites, org. blogs and social media networks).

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Journal of Hospitality and Tourism Insights, vol. 2 no. 3
Type: Research Article
ISSN: 2514-9792

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Article
Publication date: 8 October 2021

Alicia Mason, Elizabeth Spencer, Kaitlin Barnett and Jaquelyn Bouchie

This study examines the prominence and congruence or “fit” between corporate social responsibility (CSR) activities and medical tourism providers (MTPs). In doing so, this study…

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Abstract

Purpose

This study examines the prominence and congruence or “fit” between corporate social responsibility (CSR) activities and medical tourism providers (MTPs). In doing so, this study seeks to understand the forms of CSR commonly used in the marketing of health-care services by international MTPs.

Design/methodology/approach

Exploratory quantitative content analysis methods are used to examine CSR communication provided by MTPs. Descriptive statistics and analyses of variance are used to analyze the data.

Findings

Results show that 22% of MTP websites provided CSR information. There was a high degree of congruence or “fit” between the MTPs and the CSR. Furthermore, each MTP averaged between three and six CSR engagements demonstrating a commitment to not only the practice of CSR but also the stakeholders and communities who benefit.

Research limitations/implications

This analysis focused on organizational websites and did not examine CSR communications delivered through alternative media channels (e.g. digital platforms, promotional brochures, print advertising, etc.).

Practical implications

This study adds to the CSR framework in the medical tourism context by discovering what forms of CSR are commonly used in the marketing and promotion of international health services and further analyzes the strategic communication techniques used to deliver these messages.

Social implications

CSR is argued to have direct impacts on employee satisfaction, investor relations and consumer behavior; therefore, current findings may contribute to the development of measurement tools for empirical studies that test relationships between the persuasiveness of CSR messages on the attitudes of medical tourists.

Originality/value

Research inquiries into the CSR strategic communication practices help to identify strengths and opportunities, while informing reputation management and relationship-building practices.

Details

Journal of Hospitality and Tourism Insights, vol. 6 no. 1
Type: Research Article
ISSN: 2514-9792

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Article
Publication date: 1 February 1996

Alison Spencer

Describes how a consumer satisfaction survey was carried out at a community mental health centre and the improvements that occurred as a result. A questionnaire was designed to be…

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Abstract

Describes how a consumer satisfaction survey was carried out at a community mental health centre and the improvements that occurred as a result. A questionnaire was designed to be delivered as a semi‐structured interview to elicit the views and opinions of the clients. Their responses highlighted a number of positive areas about the centre, especially in terms of the staff and the therapeutic support they provide. The feedback also revealed a number of areas where improvements were needed. Reports on six recommendations which were made in terms of medication, activities, privacy, reviews, social service issues and complaints. The staff worked hard to implement a number of changes to improve the quality of the service they provide. The end result is that users’ views and opinions have been integrated with the service design and delivery, making the centre a more user‐friendly place.

Details

International Journal of Health Care Quality Assurance, vol. 9 no. 1
Type: Research Article
ISSN: 0952-6862

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Book part
Publication date: 3 September 2018

Kurnia Perdana and Nova Mardiana

The aim of this study is to find out the managers’ perception of employment practices and human rights for Indonesian women employee. The research was conducted by using a…

Abstract

The aim of this study is to find out the managers’ perception of employment practices and human rights for Indonesian women employee. The research was conducted by using a quantitative and qualitative approach. Data collection was gathered through a questionnaire before performing the Kruskal-Wallis and Mann-Whitney U tests that compare the managers’ perception. The samples for the research were top-, middle-, and low-level managers in Indonesian companies. Three primary managers’ perceptions concerning human rights were found. They are requirement of a particular unit to handle discrimination complaint, guarantee of rights to associate and give opinions, and workforce. There are also three primary managers’ perceptions on employment practices. They are sexual harassment, time flexibility for breastfeeding, and training for counseling facilities and employee risk anticipation. The originality of this study is empirical exploration of multilevel managers’ perception of women employment practices and human rights in Indonesia.

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Article
Publication date: 1 March 1995

Lisa Johnson

What is it about academia anyway? We profess to hate it, spend endless amounts of time complaining about it, and yet we in academia will do practically anything to stay. The pay…

225

Abstract

What is it about academia anyway? We profess to hate it, spend endless amounts of time complaining about it, and yet we in academia will do practically anything to stay. The pay may be low, job security elusive, and in the end, it's not the glamorous work we envisioned it would be. Yet, it still holds fascination and interest for us. This is an article about American academic fiction. By academic fiction, I mean novels whosemain characters are professors, college students, and those individuals associated with academia. These works reveal many truths about the higher education experience not readily available elsewhere. We learn about ourselves and the university community in which we work.

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Reference Services Review, vol. 23 no. 3
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 10 September 2019

Deniz Kucukusta, Simon Hudson and Frederick J. DeMicco

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Abstract

Details

Journal of Hospitality and Tourism Insights, vol. 2 no. 3
Type: Research Article
ISSN: 2514-9792

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Article
Publication date: 18 January 2013

Juris Dilevko

The purpose of this paper is to present a case study about how academic librarians can contribute to the interdisciplinary research endeavors of professors and students…

467

Abstract

Purpose

The purpose of this paper is to present a case study about how academic librarians can contribute to the interdisciplinary research endeavors of professors and students, especially doctoral candidates, through an intellectualized approach to collection development.

Design/methodology/approach

In the wake of protest movements such as the Tea Party and Occupy Wall Street, colleges and universities have begun to develop courses about these events, and it is anticipated that there will be much research conducted about their respective histories. Academic librarians can participate in those research efforts by developing interdisciplinary collections about protest movements and by referring researchers to those collections.

Findings

Through a case‐study approach, this paper provides a narrative bibliography about Southern Agrarianism that can help professors and students interested in the Tea Party or Occupy Wall Street movements to see their research endeavors from a new interdisciplinary perspective.

Originality/value

The value of this paper lies in presenting a concrete example of the way in which academic librarians can become active research partners through the work of building collections and recommending sources in areas that professors and students may not have previously considered.

Details

Collection Building, vol. 32 no. 1
Type: Research Article
ISSN: 0160-4953

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Article
Publication date: 13 February 2017

Elizabeth A. Mackay and Andrew Spencer

This conceptual paper examines the Caribbean tourism sector, its growth, performance, importance and its vulnerability to climate change. The purpose of this paper is to serve as…

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Abstract

Purpose

This conceptual paper examines the Caribbean tourism sector, its growth, performance, importance and its vulnerability to climate change. The purpose of this paper is to serve as an introduction to the on-going conversation around climate change and the socioeconomic impacts likely to be experienced in tourism-dependent Caribbean territories.

Design/methodology/approach

The Caribbean is used as the context of this work. A broad perspective was adopted to paint a picture of the wider implications. The region is represented by a multiplicity of country profiles, both in physical and socio-economic characteristics; this warrants a broad assessment of the issues examined here.

Findings

This work shows that the Caribbean tourism sectors face significant future threats related to both competitiveness and climate change impacts. For a region so heavily dependent on coastal- and marine-related tourism attractions, adaptation and resilience are critical issues facing Caribbean tourism. An effective approach to building resilience to climate change requires extensive regional cooperation.

Research limitations/implications

While there is much published on the matter of climate change implications in the general global context, there is considerably less published work specifically examining the likely effects climate change will have on the special socio-economic features of the Caribbean and on the tourism industry in particular.

Practical implications

The lack of extensive and ongoing research dedicated to climate change implications for Caribbean tourism, while limiting the scope of this work, does highlight a gap and open the door for future work that examines, in greater detail both collectively and on an individual country basis, the climate change implications for tourism industries throughout the region.

Social implications

Climate change vulnerabilities in the region present a significant threat to economic development, employment and food security among others. Coastal flooding, infrastructural damage and the potential displacement of coastal communities present significant impediments to the quality of life of Caribbean nationals. The social implications necessitate further in-depth study to inform the development of adaptation strategies that may secure the tourism industry and the livelihoods and lifestyles of the people.

Originality/value

This work is original in its evaluation of the viewpoints of climate change vulnerability specific to the Caribbean tourism sector.

Details

Worldwide Hospitality and Tourism Themes, vol. 9 no. 1
Type: Research Article
ISSN: 1755-4217

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Book part
Publication date: 1 February 2005

William H. Mobley and Elizabeth Weldon

While the term “competency” is widely used, and widely criticized, we use it here, in agreement with Spencer and Spencer (1993) as an underlying characteristic of an individual…

Abstract

While the term “competency” is widely used, and widely criticized, we use it here, in agreement with Spencer and Spencer (1993) as an underlying characteristic of an individual (motive, trait, self-concept, knowledge, skill) that is causally related to superior performance in a job or situation. As Fig. 1 shows, we believe there are both universal leadership competencies and context-specific competencies that contribute to effective global leadership. David Campbell's chapter in this volume argues for nine universal competencies of global leadership, all nine needing to be present for an organization to be sustainable and an international leader to be effective. This fits with other experts who believe in universal competences. Morgan McCall and George Hollenbeck (2002) could not resist the urge to identify seven common competencies among the international executives in their research. For another example, Goldsmith, Greenberg, Robertson, and Hu-Chan (2003) concluded that there are 14 core competencies for future global leadership.

Details

Advances in Global Leadership
Type: Book
ISBN: 978-0-76231-160-6

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Book part
Publication date: 4 July 2019

Elizabeth Wheat

In a democratic system such as the United States, freedom of expression and free speech are core values in the Constitution and fiercely protected by civil liberties organizations…

Abstract

In a democratic system such as the United States, freedom of expression and free speech are core values in the Constitution and fiercely protected by civil liberties organizations and advocates. The Supreme Court has consistently upheld the right to protest and to express what may be considered unpopular or dissenting opinions. However, the right does not extend to incitement of violence and the state is authorized to protect the safety of citizens. One of the most recent movements challenging the country’s recognition of freedom of expression has been the alt-right/white nationalist movement, particularly Richard Spencer who is a vocal white supremacist and president of the National Policy Institute. A number of universities such as Auburn University, Texas A&M, the University of Florida, and Michigan State University recently found themselves in the middle of a free speech and expression event versus the potential for political violence situation because of the rhetoric of Spencer’s White Lives Matter campus tour and possibility of protests or counter-protests following his speeches. This invites the question of to what extent a university can ban controversial speakers out of concern for violence and when must they allow controversial speech? The chapter will start by looking at state control of political protests and speech in the United States and then how similar dissent is addressed in other countries.

Internationally, dissent is often handled differently with much less tolerance and often a more confrontational response by the state. For example, following the Arab Spring and passage of restrictive laws to prohibit influencing public opinion, Saudi Arabia has seen a rise in political arrests as the state uses its authority to suppress political competitors and consolidate power. The State Security Agency, overseen by the king, claimed in September 2017 that a group of academics, scholars, writers, and leading Islamist figures were inciting violence and called for their arrest. This wave of arrests along with several prior ones and state exercise of media control, exemplifies Saudi Arabia’s desire to suppress dissent by exercising state control. In Venezuela, a law prohibiting messages of hate from being transmitted via broadcast and social media was passed, carrying a possible sentence of 20 years in prison if convicted. The Assembly claimed the law was intended to promote “peace, tolerance, equality, and respect,” but it has been criticized for suppressing extremist sectors of right-wing political groups in the country. Additional case studies of Uganda’s use of military forces to control public outcry over corruption and deteriorating public services will also be evaluated.

Details

Political Authority, Social Control and Public Policy
Type: Book
ISBN: 978-1-78756-049-9

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