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This paper aims to present an experimental investigation of an active flow control solution mounted at rear of a sport utility vehicle (SUV) with the objective of drag reduction, thanks to a selection of flow control parameters leading to a pressure increase on the tailgate.

A flow control design of experiments was conducted with a pulsed jet system mounted on the top and sides of the rear window of the vehicle. The wall pressure, instantaneous velocity and drag were measured with this prototype in a wind tunnel. A dynamic modal decomposition (DMD) analysis of the pressure enables to describe the pressure fluctuations. Fluid dynamic computations show relation between pressure and velocity fields.

Measurements with this prototype in the wind tunnel revealed small improvements in drag for the best flow control configurations. This small benefit is because of the core of the upper span wise vortex further away from the rear window than the lower span wise vortex. These small improvements in drag were confirmed with pressure measurements on the rear window and tailgate. The DMD analysis of the surface pressure showed a low frequency pendulum oscillation on the lower area of the tailgate, linked with low velocity frequencies in the shear layers near the tailgate.

Experimental and numerical results show interest to increase pressure at bottom of the rear end of this SUV prototype. The dynamic description of the wall pressure shows importance of flow control solutions reducing pressure fluctuations at low frequencies in the lower area of the tailgate.

This case study explores the ways in which black and Latino women who graduated from a predominantly white, elite public high school in the Northeastern United States engaged in varied acts of resistance while students there, both within the classroom and within the larger community. The women accessed the high school through one of the three ways: as town residents, as commuters, or as boarders through two distinct voluntary racial desegregation programs. Through in-depth interviews with 37 women, two overriding trends appear in the data – a form of “resistance for liberation” or “political resistance” in which women push against stereotypes, introduce new programming, and work to reform policies and curriculum, and a smaller strain of “resistance for survival” in which women actively utilize stereotypes. Women with greater amounts of both dominant and nondominant forms of cultural capital are more likely to engage in “political resistance,” while women with lesser amounts of dominant cultural capital show more evidence of “resistance for survival.” Variation exists by point of entry into the system, with town residents showing the lowest levels of either form of resistance.

Insights about customers' processes of value creation are highly beneficial for companies striving to provide customers with added value in their processes. Customer processes (CPs) of a complex nature, like buying real estate, are highly heterogenous and comprise numerous activities. Existing data-gathering methods either overlook the variability of these processes or do not record their contents thoroughly. Drawing conclusions from analyzing such poor-quality data can result in the design of supposedly customer-centric offerings that fail to provide customers with value in their processes. This paper aims to introduce a method for gathering complex CP data of superior quality: the interactive questionnaire.

The design of the novel method is guided by requirements derived from the literature. In a field study, the method's performance is compared with that of existing methods.

The interactive questionnaire produces data quality gains by combining data gathering in large sample sizes with features enabling survey participants to interact with each other. A field study confirms that it outperforms all hitherto existing methods in terms of the quality of the obtained data.

This study contributes to CP management literature by introducing a method capable of gathering complex CPs in sample sizes sufficiently large to accurately reflect their variability and in broad scope including activities beyond the company's perception. Having such CP data available is the precondition for a joint optimization of CPs and aligned business processes.

Companies that strive to provide customers with value in their processes benefit from artefacts that allow them to better understand customer processes (CPs) and to influence CPs in ways that are valuable for customers. Such CP-centric artefacts (CPCAs) carry various labels across research fields, which inhibit their application or utilization for developing further artefacts. This study provides a structured overview of existing CPCAs and investigates which research foundations promote their development.

Twenty-five CP-related keyword combinations are applied in several iterations using multiple (meta) search engines to identify papers on CPCAs across different research streams. Introduced research frameworks organize the identified artefacts and indicate research gaps and reasons why some approaches are more successful in developing CPCAs than others.

Existing CPCAs cover different aspects of CPs and utilize contextual factors of CPs to varying degrees to analyse or influence CPs. Research gaps are identified that indicate opportunities to develop further CPCAs. Taking instantiated methods in combination with CP-related descriptive knowledge as a foundation yields the highest potential for generating beneficial CPCAs.

This paper contributes to CP management literature by offering a foundation for the generation of CPCAs suitable for analysing and influencing CPs of end-consumers. This supports the establishment of a CP management aiming at optimizing both, interlinked business processes and CPs.

Changing market conditions, new modes of labour and decreasing legitimisation of experts, as well as an increasing ratio of women, pose new challenges to the professions. These ongoing dynamics are especially visible in the health care system – a traditional professional field with strongly formalised rules governing entrance, initiation and career paths. In addition, this field is highly segregated according to sexes. How do the bove‐mentioned processes of change present themselves and what economic, social or structural factors cause them? What role does gender play within these processes? What potential lies in the re‐structuring processes of health care systems as far as a gender equal architecture and design of professions is concerned? These and other questions are addressed in this collection of papers. For the main part they grew out of a thematic focus event organised and coordinated by the editors for the 5th Conference of the European Sociological Association (ESA) Research Network Sociology of Professions that was held in 2001 in Helsinki. Inspired by the richness of the research results on professions and gender in health care systems in various European countries and new horizons which opened up from the comparative perspective in different countries, professions, and theoretical approaches, and finally motivated by very constructive ensuing discussions, we decided to continue the discussion with a publication.

Study on knowledge-based systems for scientific publications is growing very broadly. However, most of these studies do not explicitly discuss the knowledge management (KM) component as knowledge management system (KMS) implementation. This background causes academic institutions to face challenges in developing KMS to support scholarly publication cycle (SPC). Therefore, this study aims to develop a new KMS conceptual model, Identify critical components and provide research gap opportunities for future KM studies on SPC.

This study used a systematic literature review (SLR) method with the procedure from Kitchenham et al. Then, the SLR results are compiled into a conceptual model design based on a framework on KM foundations and KM solutions. Finally, the model design was validated through interviews with related field experts.

The KMS for SPC focuses on the discovery, sharing and application of knowledge. The majority of KMS use recommendation systems technology with content-based filtering and collaborative filtering personalization approaches. The characteristics data used in KMS for SPC are structured and unstructured. Metadata and article abstracts are considered sufficiently representative of the entire article content to be used as a search tool and can provide recommendations. The KMS model for SPC has layers of KM infrastructure, processes, systems, strategies, outputs and outcomes.

This study has limitations in discussing tacit knowledge. In contrast, tacit knowledge for SPC is essential for scientific publication performance. The tacit knowledge includes experience in searching, writing, submitting, publishing and disseminating scientific publications. Tacit knowledge plays a vital role in the development of knowledge sharing system (KSS) and KCS. Therefore, KSS and KCS for SPC are still very challenging to be researched in the future. KMS opportunities that might be developed further are lessons learned databases and interactive forums that capture tacit knowledge about SPC. Future work potential could identify other types of KMS in academia and focus more on SPC.

This study proposes a novel comprehensive KMS model to support scientific publication performance. This model has a critical path as a KMS implementation solution for SPC. This model proposes and recommends appropriate components for SPC requirements (KM processes, technology, methods/techniques and data). This study also proposes novel research gaps as KMS research opportunities for SPC in the future.

Guided by the growing importance of social-mediated organisational communication, this study examines how communication professionals within healthcare organisations perceive and respond to the reputation impacts of social media on the organisation’s reputation. Although the healthcare sector finds itself in the midst of a (continually) transforming landscape characterised by large amounts of digital health (mis)information and an empowered “patient-as-consumer”, little is known about how professionals in this sector understand the changes and respond to them. Moreover, much extant scholarship on the topic is published in specialised health or medical journals and does not explicitly address the communication implications for healthcare organisations.

In-depth semi-structured interviews were conducted with communication professionals responsible for social media across eight hospitals in the Netherlands. The sample included two participants working as communication consultants/social media advisors for healthcare organisations. In all, 15 interviews were conducted.

Building on interviewee perspectives, the authors advance the CARE (Control, Access(ability), Responsive(ness) and Engagement) model of social-mediated communication, highlighting the dualistic characteristics of each dimension. This model is built upon a careful analysis of healthcare professional responses. In an always-on environment, understanding and managing the tensions within the authors’ model may be decisive to the reputation implications of social media use.

Understanding the tensions within each dimension lends a more nuanced perspective on the potential impact(s) of social media as experienced by professionals in the field. In shifting away from a binary, either/or approach, the paper contributes to explicating the complexities of a pervasive phenomenon (i.e. social-mediated communication) and its multifaceted impacts on the healthcare sector.

Freddie Mercury rose to fame as the lead singer of the UK pop group Queen. The group started working on tracks for their fourteenth studio album, Innuendo, in early 1989, and the album was finally released in February 1991. Progress on recording was slow as Mercury, who had been diagnosed with AIDS, was unable to work for more than a few days at a time. Innuendo became the final Queen album to be released during Mercury’s lifetime, and ‘The Show Must Go On’ is its final track. Its placing is arguably significant, given that both Mercury and the remaining band members must have assumed that this would be the last album that they would record together. In this chapter, I present an analysis of the song’s music and lyrics, along with the music video that accompanied the single release, with reference to Mercury’s illness and his wish to contribute vocals for as long as he possibly could, knowing the seriousness of his condition meant that this would be one of his last recordings.

The purpose of this paper is to extend to accounting and accounting texts the arguments of Phillips which suggest that organisational analysis can be enriched by a greater interface with narrative fiction as a means to bring organisations to life. The paper also introduces the work of Bottin which argues that accounting manuals can be considered as source documents for economic history, more than simply being of purely pedagogical value. Both approaches inform the research into the specialised accounting manual, the Guide du Commerce of Gaignat de l'Aulnais.

This paper uses archival‐based historical methods to examine the Guide du Commerce and the social and economic milieu presented therein. It has developed its analysis through the examination of both primary and secondary sources to underscore the business and social networks of the milieu and to illustrate accounting as narrative.

In his manual, Gaignat recreates merchant activities and commercial relations of eighteenth century France. Gaignat does not content himself with re‐copying material at his disposal or with creating fictitious examples. Rather, through his in‐depth development of case studies and examples of actual accounting methods, he offers the reader insights into the strategic nature of the social and economic milieu in which commercial success might be achieved.

The research approach is transferable to other settings, motivating renewed interest in the history of accounting literature. The stories related in the Guide du Commerce point to the potential value of accounting manuals and other similar documents as historical sources when such sources no longer exist or are limited.

The research method is original in that the methodological approach is new to accounting history, but part of a debate within history more generally.

The purpose of this paper is to examine the gendered processes of ageing at work in Switzerland, a country already characterised by particularly high employment rates for seniors of both sexes, and where the notion of “active ageing” has recently appeared on the policy agenda. The study illustrates the mechanisms through which men and women accumulate dis-/advantage across the life course, and the influence that critical events in different life domains have on the conditions under which they prepare the transition to retirement.

The data used in the paper were collected with a mixed methods approach, including secondary statistical data analysis, expert interviews (with human resource and line managers), company case studies and 63-biographical interviews with male and female seniors employed in three different sectors (food distribution, health, transport) of the Swiss labour market. The interview guide covered issues relating directly to the employment histories and working conditions of the over 50s, but also enabled respondents to reflect on the influence of past or recent events in their private lives on their experiences of ageing at work (and vice versa).

The study shows that, in the Swiss context, ageing at work is a social experience, that is profoundly marked by societal-level normative “gender scripts” and by the gendered nature of major life-course transitions. However, rather than producing a clear distinction between the experiences of men on the one hand and women on the other, studying the accumulation of dis-/advantages (Dannefer, 2009) enables us to elaborate a more nuanced typology, mapping the Swiss experience of ageing at work according to four alternative ideal-type models: confident, resentful, determined and distressed.

In a context characterised by prolonged life expectancy and restricted welfare budgets, a clearer understanding of the conditions under which men and women make decisions about the continuation, interruption or adaptation of their professional activities (and care commitments) in the second half of their adult lives has clear implications, both for patterns of “active ageing” and for gender equality.

The paper sheds new light on the gendered variations in the experience of ageing at work in the Swiss context; it examines the implications of the dis-/advantages accumulated by different categories of men and women during various transitions in the employment and family spheres on their autonomy, well-being and satisfaction during this critical period of their adult lives.