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This study seeks to provide an exploratory analysis of the level of satisfaction of citizens and police officers who participated in police complaint mediation. The New York City Civilian Complaint Review Board's mediation program served as the case sample.

A two‐page questionnaire, of multiple choice and open‐ended questions, was sent to the sample population (N=285) of officers and complainants who either had their cases mediated or fully investigated.

Complainants who participated in mediation were significantly more satisfied with the police complaint procedure, and the NYPD as a whole, than those whose cases were fully investigated. Two major areas of research concern also emerged from the data: a need for an analysis of the cases where complainants wish to avoid face‐to‐face meetings with subject officers, and a clarification of the expectations of mediation participants.

This study's low response rate (18.2 percent) warrants caution in generalizing the findings of this study. Another limitation to this research was the cross‐sectional survey design; a pre‐post survey design would better determine whether the sample bias existed.

This research helps to inform police and civilian oversight officials of the effectiveness of police complaint mediation. In addition, this study highlights areas which merit future investigation.

This paper is the first examination of the satisfaction of police complaint mediation participants in the United States. This research is helpful for police and civilian oversight administrators considering the establishment of such a program, or those seeking the improvement of an existing one.

This chapter examines how citizen journalism affects perceptions of legitimacy among local residents and police officers.

Qualitative data were collected through semi-structured in-depth interviews with residents and police officers.

Local residents are mostly willing to obey police commands, but a lack of trust in the police and fear of retaliation hinder willingness to cooperate with the police. Citizens’ willingness to follow police orders is mostly a way for them to end the encounter as quickly as possible so the contact will not extend for a prolonged period of time and cause even more serious consequences. Citizens have recorded the police in the past when they witnessed officers not following proper procedures. The police view citizens recording them as a form of defiance and while this makes policing challenging, police officers interviewed still hold high levels of self-legitimacy, most likely due to their organizational and occupational culture. Recording the police has emerged as a way for citizens to challenge police authority and legitimacy during encounters.

While recording the police has increased with recent technological advances, little empirical research has examined its impact on policing and police-community relations. This study connects three critical issues in policing – technology, citizen journalism, and police legitimacy – by assessing the impact of recording the police on police legitimacy in the eyes of the public and police officers. Not only does this study fill our gap in knowledge on citizens recording the police, but it also furnishes valuable implications for policy and future study.

This chapter explores a relatively underresearched assumption in the diversity literature, namely, that more variety in demographic characteristics, educational or functional backgrounds, or hierarchical status in the workforce represents a wider repertoire of perspectives, approaches, and ways of thinking. Using data from members of innovation teams across 27 organizations in 11 industries (for which variation in thinking should be highly valued), we explore at the individual level whether people with different demographic and informational backgrounds evidence differences in ways of thinking which we define in terms of cognitive styles, learning styles, cultural orientations, and communication preferences. We find large differences in ways of thinking due to culture and communication preferences but modest and limited differences in ways of thinking by level and type of education, occupational function, and hierarchical status. We find few differences by gender. The findings raise questions about the frequently repeated claims that categorical and informational diversity among organizational members reflects differences in ways of thinking.

The purpose of this paper is to examine the cultural aspect of policing, particularly as it relates to the role of gender, and proposes an alternative approach to addressing the culture of masculinity within policing.

First, the author provides a brief overview of the nature of policing. This is followed by a review of the relevant literature on policing and gender and the implications for men, women, and police organizations of adhering to a militarized or hegemonic form of masculinity. Finally, the author discusses Ely and Myerson’s proposed theory for “undoing gender” and its relevance for policing.

The findings of this paper suggest that the police culture continues to reinforce the masculine image of policing, thereby representing a significant barrier to the advancement of women. The findings also suggest that this barrier may be overcome through shared goals that advance collective well-being, definitions of competence linked to task requirements, and a learning orientation toward work.

This paper makes an important contribution to the existing literature on gender and policing, as it specifically focusses on the cultural influences of masculinity and considers the structural, behavioral, and cultural changes required to create margins of safety for police officers to experiment with new behaviors.

Through a survey of 200 employees working in five of the thirty establishments analysed in previous research about the microeconomic effects of reducing the working time (Cahier 25), the consequences on employees of such a reduction can be assessed; and relevant attitudes and aspirations better known.

Firms are increasingly organizing cross-regional R&D collaborations among different units. Such collaborations should promote knowledge flows across distance and bring new knowledge to the local communities. However, the nature of cross-regional collaborations varies widely depending on the organizations within which they are organized. Compared with collaborations within small firms, collaborations in large firms tend to be routinized, which reduces the need for interpersonal interactions and increases the dependence on organizational structure. As a result, additional spillover from cross-regional collaboration is likely to be lower if the collaboration is within large firms. We extend this argument to the regional level and hypothesize that regions with a higher level of cross-regional collaborations tend to generate more valuable technologies, but when large firms dominate the formation of such collaborations, the marginal benefits of cross-regional collaboration are significantly reduced. Using a data set from the pharmaceutical industry between 1975 and 2001, we find support for our hypotheses. We conduct a series of robustness tests to check the consistency of our results.