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Publication date: 17 January 2022

Elena Svetieva and Paulo N. Lopes

Purpose: The purpose of the present study is to review and specifically examine the untested but common recommendation that leaders should give more effective positive feedback…

Abstract

Purpose: The purpose of the present study is to review and specifically examine the untested but common recommendation that leaders should give more effective positive feedback that is specific and mindful of nonverbal delivery. Study Design/Methodology/Approach: We used a dyadic interaction study where designated “leaders” interact with a “subordinate” in an idea generation and evaluation task. Leaders (n = 90) first received brief training in delivering positive feedback, and their subsequent feedback behavior during the dyadic interaction was coded for frequency, specificity, and both verbal and nonverbal affective delivery. Key dependent variables were subordinate affective reactions, perceptions of the leader, and subsequent task motivation. Findings: Frequency of leader positive feedback had significant positive impact on subordinate perceptions of the leader, but no impact on subordinate positive affect or task motivation. Positive feedback specificity and affective delivery, however, had no impact on subordinate affect, perceptions of the leader, or task motivation. Training effects were also observed – leaders were able to increase the specificity of their feedback, but were not able to modulate their affective delivery. Originality/Value: The design of the study allowed us to identify the leader positive feedback behaviors that were trainable and had the most impact on subordinates in terms of positive affect, perceptions of the leader, and subsequent task effort. We discuss the implications of these effects for positive feedback theory and application and commonly assumed “best practices.”

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Emotions and Negativity
Type: Book
ISBN: 978-1-80117-200-4

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Article
Publication date: 11 April 2016

Brynne Harrison, Elena Svetieva and Arun Vishwanath

The purpose of this paper is to explore user susceptibility to phishing by unpacking the mechanisms that may influence individual victimization. The focus is on the…

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Abstract

Purpose

The purpose of this paper is to explore user susceptibility to phishing by unpacking the mechanisms that may influence individual victimization. The focus is on the characteristics of the e-mail message, users’ knowledge and experience with phishing, and the manner in which these interact and influence how users cognitively process phishing e-mails.

Design/methodology/approach

A field experiment was conducted where 194 subjects were exposed to a real phishing attack. The experimenters manipulated the contents of the message and measures of user traits and user processing were obtained after the phishing attack.

Findings

Of the original list of targets, 47 percent divulged their private information to a bogus form page. Phishing susceptibility was predicted by a particular combination of both low attention to the e-mail elements and high elaboration of the phishing message. The presence of a threat or reward-based phishing message did not affect these processes, nor did it affect subsequent phishing susceptibility. Finally, individual factors such as knowledge and experience with e-mail increased resilience to the phishing attack.

Research limitations/implications

The findings are generalizable to students who are a particularly vulnerable target of phishing attacks.

Practical implications

The results presented in this study provide pragmatic recommendations for developing user-centered interventions to thwart phishing attacks. Lastly the authors suggest more effective educational efforts to protect individuals from such online fraud.

Originality/value

This study provides novel insight into why phishing is successful, the human factor in susceptibility to online deception as well the role of information processing in effective decision making in this context. Based on the findings, the authors dispel common misconceptions about phishing and discuss more effective educational efforts to protect individuals from such online fraud.

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Online Information Review, vol. 40 no. 2
Type: Research Article
ISSN: 1468-4527

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Book part
Publication date: 17 January 2022

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Emotions and Negativity
Type: Book
ISBN: 978-1-80117-200-4

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Book part
Publication date: 17 January 2022

Ronald H. Humphrey, Neal M. Ashkanasy and Ashlea C. Troth

Purpose: This introduction sets the stage for the book theme, “Emotions and Negativity,” by reviewing the early work on negative emotions and by discussing the impact of the COVID…

Abstract

Purpose: This introduction sets the stage for the book theme, “Emotions and Negativity,” by reviewing the early work on negative emotions and by discussing the impact of the COVID pandemic on people’s moods and emotions. It discusses how most of the chapters in this book were first presented as conference papers at the Twelfth International Conference on Emotions and Worklife (“Emonet XII”). It then highlights the key contributions from each of the chapters. Study Design/Methodology/Approach: This gives an overview of the organizational structure of the book and explains the four major parts of the book. It then relates each chapter to the theme of each part and discusses the key contributions of each chapter. Findings: The introduction concludes by observing that the chapters offer a variety of practical solutions to negative emotions that should be of use to both practitioners and academicians. Originality/Value: The chapters investigate underresearched topics, and thus make original and important new contributions. Although underresearched, the topics they explore have a major impact on people’s lives. Thus, these chapters add considerable value to the field.

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Emotions and Negativity
Type: Book
ISBN: 978-1-80117-200-4

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