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Article
Publication date: 10 February 2012

Marisa Donnoli and Eleanor H. Wertheim

The purpose of this paper is to examine whether victim and offender conflict management styles (yielding and forcing) predict forgiveness following an interpersonal transgression…

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Abstract

Purpose

The purpose of this paper is to examine whether victim and offender conflict management styles (yielding and forcing) predict forgiveness following an interpersonal transgression and apology. Perceived offender remorse, expectation of reoffending, and transgression severity along with trait empathy were also examined as potential mediators of conflict style effects and as direct predictors of forgiveness.

Design/methodology/approach

In total, 112 Australian adults completed a questionnaire including a written scenario describing a hypothetical transgression perpetrated either by a forcing‐ or yielding‐prone offender.

Findings

Offender conflict style was significantly related to forgiveness, with the yielding‐offender compared to forcing‐offender scenario resulting in higher forgiveness, an effect fully mediated by perceived offender remorse. Additionally, perceived offender remorse, transgression severity and likelihood of reoffending, and participant empathic concern added to predictions of forgiveness.

Research limitations/implications

This paper highlights how an offender's conflict style may lead to perceptions by an injured party that the offender is less remorseful following a specific offence and apology. Individuals with a history of dominating, competitiveness and self serving may need to modify their conflict resolution methods, or explicitly demonstrate sincere remorse, in order to elicit forgiveness from an injured party following interpersonal transgressions.

Originality/value

This study is the first, to the authors' knowledge, to examine how an offender's tendency to yield or force during conflict affects an injured party's decision to forgive following a transgression and apology and to provide an explanation of this relationship. Findings are potentially useful to clinicians, mediators, negotiators and managers in facilitating better interpersonal or workplace relationships.

Details

International Journal of Conflict Management, vol. 23 no. 1
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 1 March 1989

Eleanor S. Block

The emphasis of this survey is on motion picture reference material that has been published since 1982. This update does not, for the most part, include titles covered in a prior…

Abstract

The emphasis of this survey is on motion picture reference material that has been published since 1982. This update does not, for the most part, include titles covered in a prior RSR article (1:4; 1983), written by myself, or in an even earlier article by Leslie Kane (7:1; 1979). In those few instances where titles that have appeared in the earlier RSR film surveys are discussed, it is because they now have a new subject emphasis.

Details

Reference Services Review, vol. 17 no. 3
Type: Research Article
ISSN: 0090-7324

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