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When people believe that certain expectations will be achieved and they in fact are not, a stressful situation will ensue. It is important that care be taken by superiors in explaining the possibilities of new jobs and thereby help curb any unrealistic expectations.

New Zealand is a small nation with experience and challenges in the area of interlending that have relevance for both developed and less developed countries. The National Library of New Zealand operates in a political environment that is committed to ensuring effective control and value for money of public expenditure. Employing both well tested professional strategies and the opportunities opened up by new technologies, the National Library is committed to maximising national access to library resources through facilitating interlibrary lending and document delivery. In mid‐1999 the National Library replaced the automated interlibrary lending module of its national bibliographic utility with a fully standards‐compliant facility. Central to this system is the automated national union catalogue and library directory service maintained by the National Library. The Library also has a history of working in partnership with the library profession to manage a national resource‐sharing cooperative.

Ever since Mead, sociology has maintained a deep divide between human and non human animals. In effect, Mead constructed humans as having capacities that he saw lacking in animals. Recent research on animals has challenged the traditional ideas of Mead and others by providing evidence of animal intelligence, adaptability, selfawareness, emotionality, communication and culture. This paper examines the human‐animal relationship as presented in Introductory Sociology Textbooks to see if this new research on animals has allowed us to move beyond Mead. We find outdated information and confused thinking on such topics as the relationship between language and culture, the development of the self in animals, and the role of instinct, socialization and culture in animal behavior. We conclude that, with few exceptions, the main function of the treatment of animals in these texts is to affirm the hard line that sociology has always drawn between humans and other species.

Since the first Volume of this Bibliography there has been an explosion of literature in all the main areas of business. The researcher and librarian have to be able to uncover specific articles devoted to certain topics. This Bibliography is designed to help. Volume III, in addition to the annotated list of articles as the two previous volumes, contains further features to help the reader. Each entry within has been indexed according to the Fifth Edition of the SCIMP/SCAMP Thesaurus and thus provides a full subject index to facilitate rapid information retrieval. Each article has its own unique number and this is used in both the subject and author index. The first Volume of the Bibliography covered seven journals published by MCB University Press. This Volume now indexes 25 journals, indicating the greater depth, coverage and expansion of the subject areas concerned.

This paper presents qualitative data from a gender equity study at a Carnegie I research institution. In this paper we draw on interview data to explore the ways that our sample of senior women and men dealt with family‐work conflicts at different points in their careers. We offer stories of women (and a few men), who struggled with family‐work conflicts, and we provide these in their own voices. After first presenting our findings we demonstrate how they can be used to develop strategies to address family‐work conflicts and evaluate current programs. We first explore how women and men defined the problem of family‐work integration. We then review some of the main coping strategies they used at different points in their careers, and then explore the consequences that women experienced as a result of the university’s lack of support. We conclude by pointing to areas where in stitutionally supported programs and policies may be effective in addressing the balance between family and work.

This article discusses findings from one phase of a research study funded by the Learning and Skills Development Agency which aims to improve the thinking and communication skills of prisoners in England and Wales. Perceptions and discussions of a qualitative case study of an offending behaviour intervention ‐ Enhanced Thinking Skills (ETS) ‐ are presented, including perceptions of the ETS experience. Discussion includes factors which affect the delivery of the programme, such as group climate and dynamics, personality differences, responses of inmates and accounts of motivation. These are set in the context of current criminal justice policy in England and Wales.

This study aims to describe the development and approach of a theory-informed social marketing intervention that aimed to promote respite for carers of people with dementia. Despite a high need for respite, carers of people with dementia are often low users of available respite services. The reasons for this are complex, including knowledge, attitudinal, behavioural and systemic barriers. In the context of an aging population, effective strategies to support respite use by carers of people with dementia are needed.

Via formative research, the authors gained an in-depth understanding of a hard-to-reach and vulnerable group (carers of people with dementia). The resulting intervention informed, persuaded and supported carers to rethink the use of respite addressing specific barriers to service use. The intervention was evaluated using a naturalistic effects model.

Carers of people with dementia who were exposed to community-level campaign activities and also self-selected to take part in tailored coaching showed improvements to their respite knowledge, attitudes and self-efficacy. Intention to use respite and levels of personal gain from caring also increased. In contrast, carers only exposed to informational activities experienced negative changes to their respite beliefs and their sense of role captivity.

Social marketing can be used to support carer respite knowledge, attitudes and service-use behaviours in carers of people with dementia. The case study highlights an untapped role for social marketers to work in partnership with health professionals to support improvements in aged care services.

To the best of the authors’ knowledge, this is the first known social marketing intervention promoting the use of respite to carers of people with dementia. Findings demonstrate that tailored support services are most effective in helping carers navigate and use respite services.

Following a brief history of cataloguing and the MARC format this paper describes current challenges in developing suitable international formats and cataloguing rules for dealing with electronic resources. Extensive references to the past and current literature provide an overview of the problems faced.