Juliano Munik, Edson Pinheiro de Lima, Fernando Deschamps, Sergio E. Gouvea Da Costa, Eileen M. Van Aken, José Marcelo Almeida Prado Cestari, Louisi Francis Moura and Fernanda Treinta
This study aims to conduct a literature review on factors that influence the implementation and design of performance measurement systems in nonprofit organizations.
Abstract
Purpose
This study aims to conduct a literature review on factors that influence the implementation and design of performance measurement systems in nonprofit organizations.
Design/methodology/approach
The research strategy is conceived through a literature review focused on the analysis of authorship, supported by bibliometric techniques such as citation, co-citation and co-authorship social networks.
Findings
Models and theories proposed for measuring performance in non-profit organizations are being researched, starting to form an intellectual structure related to performance measurement systems and nonprofits. Three main research topics have been given more attention: strategic performance and public service performance, health-care performance and nonprofit operations strategy and performance measurement.
Research limitations/implications
The study is limited to scientific journal papers and could benefit from the addition of new sources of information such as conference papers, books and standards. The body of knowledge of this topic could also benefit from an in-depth investigation through a comprehensive review of models and theories, as a proposal for a future research agenda.
Practical implications
As practical applications are identified, groups of researchers in different countries and subjects that can generate research agendas, scientific communities used to investigate issues related to performance in nonprofit activities.
Originality/value
Performance measurement in nonprofit organizations is a topic of study that has been receiving considerable attention in recent years, to the point that the literature is revealing specific models for measuring performance in this type of organizations. Particular models and theories are being conceived, specializing existing models and theories related to performance measurement and management.
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Fernando Gonzalez Aleu and Eileen M. Van Aken
The aim of this paper is to synthesize and assess the published literature relating to critical success factors for continuous improvement projects (CIPs).
Abstract
Purpose
The aim of this paper is to synthesize and assess the published literature relating to critical success factors for continuous improvement projects (CIPs).
Design/methodology/approach
A systematic literature review (SLR) was conducted to obtain the most relevant papers from four platforms: EBSCOhost, Engineering Village, ProQuest and Web of Science. The literature was assessed and synthesized based on analysis of characteristics relating to publications, authors and the content of publications.
Findings
From the SLR, 98 publications were identified and analyzed. One primary finding is that this research area appears to demonstrate characteristics of an emerging field, not yet well established across all relevant aspects. Second, a comprehensive set of 53 factors were extracted from the publications identified. These factors were analyzed according to frequency in the published literature. This set of factors can be used in future empirical research to develop a more complete understanding of the relative contribution of each to influencing CIP success.
Research limitations/implications
The SLR methodology does not guarantee that all of the publications related to a given research area will be identified; however, the researchers took different actions to mitigate this limitation. Further, not all relevant information from the publication set could be included in this work because of space constraints.
Originality/value
To the authors’ knowledge, this paper presents the most comprehensive list of factors, and associated definitions, relevant to CIP success.
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Heather Keathley-Herring, Eileen Van Aken and Geert Letens
This study assesses performance measurement (PM) system implementation efforts across various organizational contexts and investigates which factors are critical to achieving…
Abstract
Purpose
This study assesses performance measurement (PM) system implementation efforts across various organizational contexts and investigates which factors are critical to achieving implementation success (IS).
Design/methodology/approach
An empirical field study was conducted to refine a framework of PM system IS that consists of 5 dimensions of success and 29 factors. A survey questionnaire was used to investigate actual organizational practice and exploratory factor analysis was conducted to refine constructs corresponding to potential factors and dimensions of IS. The resulting variables were then investigated using multiple regression analysis to identify critical success factors for implementing PM systems.
Findings
The survey was completed by representatives from 124 organizations and the exploratory factor analysis results indicated that there are three underlying dimensions of IS (i.e. Use of the System, PM System Performance, and Improved Results and Processes) and 12 factors. Of the factors, nine can be considered critical success factors having a significant relationship with at least one dimension of IS: Leader Support, Design and Implementation Approach, Reward System Alignment, Organizational Acceptance, Organizational Culture and Climate, Easy to Define Environment, IT Infrastructure Capabilities, PM System Design Quality, and PM Participation and Training.
Originality/value
The results show that there are distinct dimensions of IS and, although some factors are associated with all dimensions, most are more closely related to only one dimension. This suggests that different strategies should be utilized based on the types of challenges experienced during implementation.
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Fernando Gonzalez-Aleu, Eileen M. Van Aken, Jennifer Cross and Wiljeana J. Glover
Evidence suggests that hospitals are having problems achieving continuous improvement project (CIP) goals or sustaining their results. Therefore, the purpose of this paper is to…
Abstract
Purpose
Evidence suggests that hospitals are having problems achieving continuous improvement project (CIP) goals or sustaining their results. Therefore, the purpose of this paper is to identify those critical success factors (CSFs) most strongly related to CIP success in hospitals (Lean-Kaizen project, Lean Six Sigma project, Six Sigma projects, and Quality Improvement projects).
Design/methodology/approach
A retrospective survey was applied to any CIP leaders/facilitators from hospitals that conducted at least one CIP during the last two years.
Findings
Three main findings were obtained from the 116 valid responses. First, the level of importance of 47 out of 53 CSFs to achieve CIPs success in hospitals was assessed as very important or higher (4 or higher on a six-point scale). Second, there are important differences between the CSFs to achieve CIP success in hospitals in this research and previous investigations. Third, the type of CIP affects the level of importance of 16 out of 53 CSFs to achieve CIP success in hospitals.
Originality/value
Practitioners involved with CIPs activities in hospitals could use the knowledge extracted from this investigation to improve the impact of their CIPs. Future research should continue in two lines: test if the 53 CSFs for CIPs measure a unique factor and identify the main relationships or paths between CSFs for CIPs and CIP outcomes.
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Fernando Gonzalez Aleu and Eileen M. Van Aken
The purpose of this paper is to describe the current research on hospital continuous improvement projects (CIPs) from an author characteristics’ perspective. This work addresses…
Abstract
Purpose
The purpose of this paper is to describe the current research on hospital continuous improvement projects (CIPs) from an author characteristics’ perspective. This work addresses the following questions: who are the predominant research authors in hospital CIPs? To what extent are the research communities collaborating in distinct research groups? How internationalized has hospital CIPs research become with respect to author location?
Design/methodology/approach
A systematic literature review was conducted, identifying 302 academic publications related to hospital CIPs. Publications were analyzed using: author, quantity, diversity, collaboration, and impact.
Findings
Hospital CIPs are increasingly attracting new scholars each year. Based on the authors’ analysis, authors publishing in this area can be described as a relatively new international community given the countries represented.
Originality/value
This paper describes the current hospital CIP research by assessing author characteristics. Future work should examine additional attributes to characterize maturity such as how new knowledge is being created and to what extent new knowledge is being disseminated to practitioners.
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Louisi Francis Moura, Edson Pinheiro de Lima, Fernando Deschamps, Eileen M. Van Aken, Sergio E. Gouvea Da Costa, Fernanda Tavares Treintaa, José Marcelo Almeida Prado Cestari and Ronan Assumpção Silva
The purpose of this research is to examine the factors that influence the design of performance measurement systems (PMSs) in nonprofit organizations (NPOs) and public…
Abstract
Purpose
The purpose of this research is to examine the factors that influence the design of performance measurement systems (PMSs) in nonprofit organizations (NPOs) and public administration and explore inter-relationships among these factors.
Design/methodology/approach
Findings resulted through the identification of design factors from the paper portfolio of a previous systematic literature review on this topic and the construction of a factor co-occurrence network for the identified factors.
Findings
The methodology helped to determine the relationships among factors and show how these factors influence PMSs in NPOs and public administration. It also helped to demonstrate how PMSs in these organizations are different from PMSs in traditional companies because of the impact of the factors on the complexity and dynamics of NPOs and public administration. The findings and discussion contribute to the performance measurement literature on NPOs and public administration by presenting a set of design factors related to purpose, stakeholders and management.
Practical implications
This paper presents practical implications for managers regarding the PMS design process and shows how some design factors can be particularly related to these organizations
Originality/value
The design factors are particular to the organizational dynamic and should be considered by managers involved with the design (or redesign) process of performance measurement systems.
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Richard Groesbeck and Eileen M. Van Aken
Describes a methodology to monitor and maintain team wellness, focused on critical team processes to sustain teams after launching. The approach includes a structured assessment…
Abstract
Describes a methodology to monitor and maintain team wellness, focused on critical team processes to sustain teams after launching. The approach includes a structured assessment tool to measure team member perceptions of critical team processes, selection and implementation of improvement initiatives guided by graphical portrayal of assessment results, and re‐assessment of team processes to measure impact of initiatives. Illustrates this approach and associated assessment and portrayal tools through an application with two work teams in a telecommunications company. This approach provides a structured method for monitoring team wellness, or health, which can complement business results‐focused measures of a team’s performance.
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Louisi Francis Moura, Edson Pinheiro de Lima, Fernando Deschamps, Eileen Van Aken, Sergio E. Gouvea da Costa, Fernanda Tavares Treinta and José Marcelo Almeida Prado Cestari
In the performance measurement and management research field, the applicability of performance measurement systems (PMS) in nonprofit organizations (NPOs) and public…
Abstract
Purpose
In the performance measurement and management research field, the applicability of performance measurement systems (PMS) in nonprofit organizations (NPOs) and public administration has been considered a challenge. The diversity of these organizations makes it difficult to define proper terminology and organizational characteristics. PMS evolution has not yet been able to capture all performance dimensions of a public administration and, especially for NPO considering its dynamic and multiple goals. The purpose of this paper is to provide a conceptual framework that identifies and classifies the factors that influence the design of PMSs in NPOs and public administration.
Design/methodology/approach
The study was developed through a systematic literature review (SLR). A set of 29 papers were intensely studied, and the results provide a multi-disciplinary and holistic set of factors.
Findings
A set of ten factors that influence the design of PMSs in NPO and public administration were found. They were categorized into three groups: factor related to purpose, stakeholders and management.
Originality/value
The study synthesized the literature and provided a conceptual framework of the factors that influence the design of PMSs in NPO and public administration. No individual paper collected in the SLR shows a similar organization of the factors as the present paper. The set of factors indicates the importance of this study for NPO and public administration, and how complex a PMS in an NPO and public administration can become. The conceptual model presented can further assist practitioners in developing design process observing the role that the identified factors play.
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Mohammed Alrezq and Eileen M. Van Aken
The purpose of this study is to analyze the literature on lean management and lean six sigma (LM/LSS) in local government organizations (LGOs).
Abstract
Purpose
The purpose of this study is to analyze the literature on lean management and lean six sigma (LM/LSS) in local government organizations (LGOs).
Design/methodology/approach
A systematic literature review (SLR) was conducted to extract the most relevant academic publications on LM/LSS in LGOs. ProQuest, Web of Science and Engineering Village were used to obtain the publication set. Studies were then analyzed based on author characteristics, research design characteristics and content characteristics.
Findings
The SLR yielded 53 academic publications. The primary finding is that this research area has recently received an increase in attention within these types of organizations. Although this research area attracts new scholars every year, there remains insufficient collaboration across different research groups. Research methods, outcomes and future research areas were also investigated to comprehensively evaluate the literature and specify new research opportunities.
Research limitations/implications
Although the SLR is a rigorous research methodology used to gather relevant publications, it is limited to the chosen information sources (i.e. platforms) to obtain the publications. Therefore, the researchers used multiple sources to maximize the likelihood of capturing publications related to this topic.
Practical implications
The insights presented here provide a foundational reference for researchers interested in investigating and exploring future research opportunities associated with LM/LSS in LGOs.
Originality/value
This study adds value to the research community through its detailed characterization and analysis of the existing research literature on LM/LSS within LGOs, an area that remains largely unexplored in the academic literature. By providing a rigorous understanding of the current status of this research area, this work responds to a notable gap. The review of the existing literature suggests that this effort represents the first comprehensive examination of the research literature on the evolution of LM/LSS, specifically focusing on LGOs as the primary application unit of interest.
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Eileen M. Van Aken, Jennifer A. Farris, Wiljeana J. Glover and Geert Letens
The purpose of this paper is to introduce a framework for the design and management of a Kaizen event program where short‐term improvement projects (Kaizen events) are…
Abstract
Purpose
The purpose of this paper is to introduce a framework for the design and management of a Kaizen event program where short‐term improvement projects (Kaizen events) are systematically used to introduce rapid change in targeted work areas, often relying on lean work system principles.
Design/methodology/approach
To develop the framework and the assessment approach, a comprehensive literature review and a field study of Kaizen event programs in three organizations were conducted. To illustrate the potential usefulness of the framework and the assessment approach, this paper presents a case study of how the framework was applied to design and improve a Kaizen event program in the Belgian Armed Forces.
Findings
Use of the framework as a design and assessment tool appeared to make the Kaizen event program more effective in the case study organization. Specific areas of improvement identified included: clearly defining event goals, scheduling extended follow‐up activities, defining measures to track results, assigning roles for Kaizen event evaluation activities, and sharing lessons learned in areas of the organization outside the work processes targeted by Kaizen events.
Originality/value
With the increased use of lean work system practices in recent years, many organizations are using Kaizen events to rapidly introduce change and to create a culture of continual improvement (or kaizen). However, organizations lack systematic, research‐based guidance on how to best design and implement Kaizen event improvement programs and how to best assess results. The proposed framework attempts to address these gaps.