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Article
Publication date: 19 December 2018

Mauricio Losada-Otalora, Carlos Augusto Valencia Garcés, Jorge Juliao-Rossi, Pedro Mario Donado and Efraín Ramírez F.

The purpose of this paper is to explore the role of banks in enhancing consumer knowledge aiming to increasing customer’s financial well-being.

988

Abstract

Purpose

The purpose of this paper is to explore the role of banks in enhancing consumer knowledge aiming to increasing customer’s financial well-being.

Design/methodology/approach

This research applied two quantitative studies with customers of banks in a Latin American country. The literature review and the results of the data analysis founded the development of a model that relates bank information transparency and subjective financial well-being through consumer financial knowledge.

Findings

By being transparent banks may transform the financial well-being of their customers. Particularly, this paper shows that consumer financial knowledge mediates the relationship between bank information transparency and the subjective financial well-being of individuals. However, the mediational effect occurs by subjective but not objective financial knowledge.

Research limitations/implications

The mediational model of this research does not take in consideration the role that individual factors play in the exposition and processing of the information provided by banks and its final impact on the subjective well-being of individuals. Also, this paper does not explore potential moderators of the theoretical relationships neither include cultural variables in the analysis.

Originality/value

Firm transparency has been related to various constructs in the marketing literature; however, its impact on consumer financial well-being is under-researched. This paper shows that companies need to aim to increase the subjective financial knowledge of their customers as a way to improve ultimate well-being of their customers.

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Article
Publication date: 11 June 2024

Efraín Alfredo Barragán-Perea and Javier Tarango

This paper aims to identify alternatives for citizens to get out of the bubble when interacting with the information provided by the internet through search engines. This…

94

Abstract

Purpose

This paper aims to identify alternatives for citizens to get out of the bubble when interacting with the information provided by the internet through search engines. This situation arises because there is extensive ignorance about the way search engines operate and the way advanced search algorithms operate, both situations based on the specific segmentation of the public, which creates difficulties in obtaining vast information that allows the contrast and development of diverse perspectives, which do not necessarily lead to the use of critical thinking.

Design/methodology/approach

To achieve this contribution, a documentary-type investigation was carried out based on the review of the scientific literature on the subject, and the nature of this investigation, due to its purpose, being descriptive. The study takes as document selection criteria those original articles whose content relevance is linked to the purposes of this research proposal, published in scientific databases (SciELO, RedAlyC, Dialnet, ScienceDirect, WoS and Scopus) mostly between the years 2018 and 2023, in Spanish and English, that described the impact of bubble filters on full access to information and data privacy, for which the topics were addressed: internet search algorithms, bubble filters, search engines, privacy policies in search engines and management of personal data.

Findings

At the beginning, this paper clarifies the concepts of search algorithms on the Internet, bubble filters, search engines and privacy policies in search engines, which made it possible to identify alternatives that would allow the user to face the silent reality of the algorithms and avoid the bias in the information that the algorithm provides, in addition, the need to generate algorithmic literacy mechanisms, training in the use of metasearch engines and education in algorithms is proposed, with which citizens can exercise critical thinking in the way they interact on the internet.

Research limitations/implications

This is a theoretical proposal, in which various inferences are made from theoretical knowledge without fieldwork.

Originality/value

It is considered a document of important value in the training processes of librarians and information professionals in the training of users and in the ways of interaction with technology.

Details

Digital Library Perspectives, vol. 40 no. 3
Type: Research Article
ISSN: 2059-5816

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Article
Publication date: 23 September 2020

José C. Dextre-Chacón, Santiago Tejedor and Luis M. Romero-Rodriguez

This study evaluates the correlations between the universities' type of property (public, private associative and private corporate), institutional seniority (<20, 20–45 and >45…

172

Abstract

Purpose

This study evaluates the correlations between the universities' type of property (public, private associative and private corporate), institutional seniority (<20, 20–45 and >45 years) and the presence and position in national and international university rankings.

Design/methodology/approach

It considers 90 Peruvian universities certified by SUNEDU (public agency for the accreditation of universities in Peru). According to their presence in 20 university rankings (yes/no) and the position (tertiles) in two world rankings: Webometrics and SIR Iberoamericano, four universities participated in 10 or more rankings and only 16 (18%) in six or more.

Findings

The private corporate universities were the least old (p < 0.01). No association was found with the type of property both in the presence in rankings and in the positioning (p > 0.05), except in one where there was less participation of public institutions. Long-lived universities had higher participation and better positioning in rankings than those with less seniority (p < 0.01). The presence and better positioning in university rankings depend on institutional seniority and not on the type of ownership in Peruvian licensed universities.

Originality/value

This research highlights the lack of equity in several international rankings for the evaluation of the quality of universities, in the respect that most of them give priority to aspects related to institutional seniority and size. At the same time, the results of younger and smaller institutions are not put into perspective.

Details

Journal of Applied Research in Higher Education, vol. 13 no. 4
Type: Research Article
ISSN: 2050-7003

Keywords

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