Dawn R. Gilpin, Edward T. Palazzolo and Nicholas Brody
Use of digital media channels is growing in public communication. Given the importance of public trust in government figures and agencies, combined with the risk and fear of…
Abstract
Purpose
Use of digital media channels is growing in public communication. Given the importance of public trust in government figures and agencies, combined with the risk and fear of misrepresentation inherent in online interaction, it is important to develop theoretical frameworks for investigating the ways in which authenticity is constructed in online public affairs communication. The purpose of this paper is to produce a preliminary model of authenticity in online communication, with particular emphasis on public institutions.
Design/methodology/approach
The paper first develops a theoretical model of authenticity from existing literature in various disciplines. It then uses that model to explore a quantitative and qualitative content analysis of the comments on the US State Department blog, DipNote, from its inception to the end of the Bush Administration.
Findings
Despite limited interactions between DipNote authors and commenters, the types and quantity of responses to posts indicate a desire by some readers to discuss the topics raised in the blog space. These responses also suggest that at least some commenters find that the blog meets their criteria for authenticity to the extent necessary to engage in community‐type interaction within its virtual boundaries. A functional‐structural analysis of the blog responses supports the essential components of the theoretical model proposed, which suggests that DipNote presents a mixed form of authenticity.
Originality/value
Authenticity is particularly important in the public sphere, and public institutions are increasingly engaging with social media as a means of connecting with constituencies. This paper proposes a starting‐point for theory development regarding this significant emerging area of communication.
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In the context of Saudi Arabia, this chapter investigates how clustering promotes knowledge sharing and transfer in an emerging, government-directed industry cluster. It is…
Abstract
In the context of Saudi Arabia, this chapter investigates how clustering promotes knowledge sharing and transfer in an emerging, government-directed industry cluster. It is determined that lateral actors play a key facilitating role, and formal and informal mechanisms and interpersonal links among actors support that cluster knowledge exchange. Limited social capital strength and depth and a lack of trust that prevents knowledge sharing are partially explained by the cluster's limited vertical and horizontal actors.
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It should come as no surprise that Americans believe corruption dominates the US political system and, in particular, that members of Congress are in the pockets of wealthy…
Abstract
It should come as no surprise that Americans believe corruption dominates the US political system and, in particular, that members of Congress are in the pockets of wealthy special interests and do not represent the people's views. Among other things, this has led to a gradual decrease in public confidence in government, trust in political institutions, and demands for anti-corruption reforms. Yet, calls for congressional reform are not new. What is unusual is the degree to which the political institutions, particularly Congress, have become unpopular; the extent American's believe the system is out of balance; and the people's distaste for democracy. As public perceptions of political corruption deepen, how is Congress responding to these concerns? Recent events indicate genuine attempts to solve, or at least reduce, the appearance of government corruption. For example, in the 2018 midterm elections, many political candidates signaled a willingness to address the public's grievances. In fact, the newly elected House of Representatives created and introduced legislation that addressed sweeping congressional corruption. This chapter aims to identify and trace congressional reform attempts such as banning lobbyists from fundraising, restrictions on the revolving door for politicians and job hunting disclosures, and other structural solutions considered important to prevent corruption. In particular, the author uses a historical lens to uncover and assess past and current attempts to fix congressional corruption.
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Tessa Withorn, Carolyn Caffrey, Joanna Messer Kimmitt, Jillian Eslami, Anthony Andora, Maggie Clarke, Nicole Patch, Karla Salinas Guajardo and Syann Lunsford
This paper aims to present recently published resources on library instruction and information literacy providing an introductory overview and a selected annotated bibliography of…
Abstract
Purpose
This paper aims to present recently published resources on library instruction and information literacy providing an introductory overview and a selected annotated bibliography of publications covering all library types.
Design/methodology/approach
This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2018.
Findings
The paper provides a brief description of all 422 sources, and highlights sources that contain unique or significant scholarly contributions.
Originality/value
The information may be used by librarians and anyone interested as a quick reference to literature on library instruction and information literacy.
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The purpose of this paper is to articulate the inherent unfairness in compensation outcomes between landowners whose land is physically taken versus those whose land is regulated…
Abstract
Purpose
The purpose of this paper is to articulate the inherent unfairness in compensation outcomes between landowners whose land is physically taken versus those whose land is regulated. Using Rawlsian theory as the normative standard of “fairness as justice”, the paper argues that both physical and regulatory takings should be compensated.
Design/methodology/approach
Most jurisdictions invariably provide market price compensation when land is physically acquired. When land is not physically taken but merely subject to regulation, however, there is no corresponding need to compensate, even where the economic loss suffered by the landowner is the same. Adopting Rawlsian theory, this paper explains why justice and fairness in land use planning require both physical takings and regulatory takings to be equally compensable.
Findings
Applying Rawlsian theory to compare compensable compulsory purchase with non-compensable regulatory takings of land show that the latter is not compatible with an ethical planning praxis.
Originality/value
While Rawlsian theory has been applied in urban planning research before, this would be its first application in highlighting the apparent justice paradox which now distinguishes a physical and regulatory taking of land.
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Ginevra Addis, Serena Nasino, Marta Massi and Mark Anthony Camilleri
Art hotels are increasingly providing an opportunity for creative artists to exhibit their artworks and collections within their premises. This research investigates how some…
Abstract
Art hotels are increasingly providing an opportunity for creative artists to exhibit their artworks and collections within their premises. This research investigates how some hotels are transforming themselves into important cultural tourism centers. Specifically, its objectives are: (i) to better understand the extent to which travelers are aware about the existence of art hotels and to evaluate their level of interest in art-oriented initiatives; (ii) to determine which attributes and features of art hotels are appreciated by travelers; and (iii) to identify the type of travelers who are willing to stay in art hotels. The findings from a descriptive survey suggest that the incorporation of art into the hospitality industry can attract a diverse customer base and could result in a sustainable competitive advantage for hotels. This study identifies four types of travelers including: Art-Infused Travelers, Art-Seeking Travelers, Art-Indifferent Travelers, and Art-Blind Travelers. These prospective tourists were categorized according to their level of awareness and interest in art hotels and art-related experiences. In conclusion, this contribution implies that artification processes within the hospitality industry can add value to the cultural tourism market. Hence, it also advances future research avenues to academia.
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Jiun-Yi Tsai, Janice Sweeter and Elizabeth Candello
Email communication is indispensable for US state agencies to respond to citizen requests and engage with constituents, contributing to building trust in local governments. While…
Abstract
Purpose
Email communication is indispensable for US state agencies to respond to citizen requests and engage with constituents, contributing to building trust in local governments. While prior studies examine the responsiveness of elected officials, the quality of virtual interactions between government organizations and citizens is often overlooked. This study aims to investigate how US government agencies capitalize on the potential of online interactions with constituents to manage generic queries and introduce the response engagement index (REI) consisting of response time, reactive transparency and message interactivity to evaluate levels of communicative engagement.
Design/methodology/approach
The authors conducted a field experiment encompassing emailing a request to 547 state agencies based in the five largest states and one small state. A total of 377 organizational responses were manually analyzed to reveal the usages of six communicative engagement strategies.
Findings
The results show the potential of online communication is underutilized as the average score of response engagement remains low. Human responses are less engaging than auto-reply messages and require a one-day waiting period, if not longer. Response types and gender of government communicators significantly differ in response time and engagement strategies. The findings identify divergent patterns of response engagement and provide practical implications for facilitating citizen engagement.
Research limitations/implications
This research fills a critical gap by investigating the quality of online interactions between US government agencies and citizens. The authors develop a theory-grounded tool of response engagement to identify three features: response speed, reactive transparency and interactivity. The findings can improve the quality of email communication in state agencies, enhancing governance quality. The REI proposed here addresses what Pfau (2008) deemed problematic for communication scholarship: research is sparse on “functional issues” that examine the communication process. Pfau argued for research that provides knowledge of interest across disciplines so as to “cross-fertilize” ideas between political communication and public relations; this study sought to bridge that gap with a theoretical and practical tool for building public trust in governments.
Practical implications
To support the evaluation of transparent and responsive governments, reliable and valid measurements are needed. The proposed REI provides practitioners with a theory-grounded tool to identify areas of engagement quality in government responses. The findings can be used to improve the quality of email communication in state agencies, enhancing governance quality.
Social implications
Citizens seek reciprocal dialogue through prompt, open and interactive communication. US state agencies should leverage the engagement features for increasing citizen trust – response time, reactive transparency and interactivity – when responding to public inquiries. Ultimately, trust in government agencies' interests in serving stakeholders cannot be strengthened without prompt and engaging responses to meet the public's needs.
Originality/value
This field experiment was one of the first to focus on US state agencies' responses to information requests. It introduces a new REI to assess communicative engagement in a government/citizen exchange.