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Article
Publication date: 31 July 2023

Vanja Bogicevic, Yizhi Li and Edward D. Salvato

Hospitality firms adopted diverse hiring policies and public declarations of support for LGBTQ+ causes through brand activism. The impact of activism on LGBTQ+ employees’…

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Abstract

Purpose

Hospitality firms adopted diverse hiring policies and public declarations of support for LGBTQ+ causes through brand activism. The impact of activism on LGBTQ+ employees’ workplace experiences has been ambiguous. This study aims to examine the hospitality and tourism employees’ perceptions of gay and lesbian leaders as token-hires among hospitality employees and the spillover effect on company’s motives for hiring the leaders. This study further explores LGBTQ+ employees’ reactions to token-hiring as a form of activism, and how workplace interactions as passing/revealing LGBTQ+ individuals shaped their career development.

Design/methodology/approach

This research adopted a sequential mixed-methods design. An experiment examines how employees judge gay vs lesbian hospitality leaders as token hires, contingent on their own gender identity. It further tests the conditional mediation of tokenism on company’s egoistic motives for activism. A qualitative study explores the reactions to token-hiring as activism from the perspective of LGBTQ+ leaders who reflect on their own careers and workplace experiences.

Findings

Tokenism in the hospitality workplace is recognized as the phenomenon attributed to groups at the intersection of identities (e.g. gay men). Findings demonstrate the spillover effect of tokenism perceptions of gay male leaders by other men on company’s egoistic motives for activism. This effect is not observed for a lesbian female leader. Results from interviews suggest that hospitality and tourism LGBTQ+ employees predominantly take the post-gay vs political approach when managing their sexual identities at work and feel ambivalent toward token-hiring as LGBTQ+ brand activism.

Originality/value

This research contributes to understanding workplace challenges of LGBTQ+ employees and how they are perceived by others contingent on gender identity. It also explores the role of tokenism in their experiences.

Details

International Journal of Contemporary Hospitality Management, vol. 35 no. 11
Type: Research Article
ISSN: 0959-6119

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Book part
Publication date: 28 May 2019

Joanna Kho, Andreas Paul Spee and Nicole Gillespie

This chapter advances understanding of how professional expertise is enacted and created to accomplish routines in the context of technology-mediated work. Information and…

Abstract

This chapter advances understanding of how professional expertise is enacted and created to accomplish routines in the context of technology-mediated work. Information and communication technologies broaden the participation of professionals with various specialist skills and expertise to accomplish work together, which is particularly salient in health care. Broadening participation, however, creates jurisdictional conflict among professionals. Thus, a key challenge of interprofessional work is the need to mutually adapt established professional routines and overcome jurisdictional conflict to perform interdependent routine tasks. The authors examine how professionals adapt established routines by analyzing the new interactions and interdependent actions required to accomplish technology-mediated geriatric consultation routines. The findings of this study show that professionals create new patterns of actions that are shaped by relational forms of professional expertise, namely selective and blending expertise. The findings and theoretical insights contribute to the literature on routine dynamics by highlighting the importance of relational expertise, and showing how it can transform and destabilize otherwise established professional routines.

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Routine Dynamics in Action: Replication and Transformation
Type: Book
ISBN: 978-1-78756-585-2

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Book part
Publication date: 22 July 2024

Andreas Schwendener and Simon Grand

In this paper, the authors study artistic improvising from a routine dynamics perspective, with a specific interest in how the performance of improvising is strategically enacted…

Abstract

In this paper, the authors study artistic improvising from a routine dynamics perspective, with a specific interest in how the performance of improvising is strategically enacted. While this dynamic is difficult to empirically study in the case of live improvisation on stage, as we know it from jazz, the specific situation of the recording studio allows the authors to investigate the research puzzle in great detail. First, the authors show how the performance of one specific routine, which the authors identify as the looping routine, makes systematic improvising possible. The authors describe how looping enables improvising through mobilizing the digital equipment in the recording studio. The authors further discuss how the performance of the looping routine allows for individual musical performances in improvising, as well as their emergence into and assembling of a coherent song and record. During the looping routine, the authors find not only artistic improvising but also strategic enactment. Therefore, the authors show how performing the looping routine in the studio enables the strategic enactment of the emerging musical patterns by the musicians and the producer. Thereby, the artistic ideas and performances of the musicians and producers involved are competitively valued and strategically positioned in view of industry-specific contexts.

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Routine Dynamics: Organizing in a World in Flux
Type: Book
ISBN: 978-1-83549-553-7

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Book part
Publication date: 4 October 2018

Lucrezia Songini, Chiara Morelli and Paola Vola

Notwithstanding the relevance of managerial control systems (MCS) in any organization, as well the distinctive role they can play in family business, due to its specific features…

Abstract

Notwithstanding the relevance of managerial control systems (MCS) in any organization, as well the distinctive role they can play in family business, due to its specific features, the literature rarely dealt with the role and characteristics of MCS in family business. Taking into account previous contributions from different disciplines (organization, management accounting, and family business), the current work aims to better understand the state of the art about research in the field of MCS in family business in order to identify main research gaps and propose future research directions.

Forty-five articles have been analyzed, which were issued in 29 sources. Research findings show that the literature on MCS in family business is limited and not very conclusive. Some authors focused on the type of controls, other authors outlined the role of MCS in managerialization and the relation with professionalization. A few studies focused on some specific mechanisms, especially strategic planning and compensation. Some contributes dealt with MCS’ determinants and impacts. Differences between family and non-family firms were proposed. However, a clear and organized picture of the features of MCS in family firms, their determinants, and impacts has not yet been developed. Particularly, the impact of the distinctive features of family business on MCS represents an underdeveloped research field along with how MCS can be differently developed and used in different kinds of family firms. In the light of findings of the literature review, we propose a reference research framework on MCS in family business.

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Performance Measurement and Management Control: The Relevance of Performance Measurement and Management Control Research
Type: Book
ISBN: 978-1-78756-469-5

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Book part
Publication date: 28 May 2019

Simon Grand and Daniel Bartl

In this chapter, the authors describe and explain how executive management enacts strategizing routines to strengthen their entrepreneurial agility, as a precondition to make new…

Abstract

In this chapter, the authors describe and explain how executive management enacts strategizing routines to strengthen their entrepreneurial agility, as a precondition to make new strategic moves possible. The authors contribute to the routine dynamics research program, by showing how the dynamics of routines, in a strategy context, shape strategic outcomes: the authors describe four strategizing routines – distancing, evaluating, experimenting, and re-assembling – as a particular promising focus for routine and strategy research. The authors discuss executive management’s enactment of such routines as part of their strategy work. The authors show how routine enactment makes entrepreneurial agility and new strategic moves possible. By exploring the dynamics of strategizing routines and their impact on strategic outcomes, the authors at the same time benefit from and contribute to the strategy-as-practice research program. Empirically, the authors study how the executive management of Hoechst AG successfully made unthinkable new strategic moves possible, discussable, and realizable in the context of the corporation’s strategic transformation between 1994 and 1996.

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Routine Dynamics in Action: Replication and Transformation
Type: Book
ISBN: 978-1-78756-585-2

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Book part
Publication date: 7 July 2015

Olof Brunninge and Anders Melander

In this chapter, we explore the impact of socioemotional and financial wealth on the resource management of family firms. We use MoDo, a Swedish pulp and paper firm, covering…

Abstract

In this chapter, we explore the impact of socioemotional and financial wealth on the resource management of family firms. We use MoDo, a Swedish pulp and paper firm, covering three generations of owner-managers from 1873 to 1991, to grasp the shifting emphases on socioemotional and financial wealth in the management of the company. Identifying four strategic issues of decisive importance for the development of MoDo, we analyze the organizational values that guided the management of these issues. We propose that financial and socioemotional wealth stand for two different rationalities that infuse organizational values. The MoDo case illustrates how these rationalities go hand in hand for extended periods of time, safeguarding both financial success and socioemotional endowments. However, in a situation where the rationalities are no longer in line with the development of the industry context, the conflict arising between the two rationalities may have fatal consequences for the firm in question.

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New Ways of Studying Emotions in Organizations
Type: Book
ISBN: 978-1-78560-220-7

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Book part
Publication date: 24 May 2017

David Higgins and Deema Refai

The field of entrepreneurial education has struggled with fundamental questions in regards to the subject’s nature and purpose – to whom and for what means are educational agendas…

Abstract

The field of entrepreneurial education has struggled with fundamental questions in regards to the subject’s nature and purpose – to whom and for what means are educational agendas ultimately directed; these questions have become of central importance to policy makers, practitioners and academics alike in the context of the dynamic nature of the business world. Concerns have been expressed about University Business schools engaging more critically with the lived experiences of practicing entrepreneurs through alternative pedagogical approaches and methods, seeking to account for and highlighting the social, political and moral aspect of management practice. For example, in the United Kingdom where funding in higher education has become increasingly dependent on student fees there are renewed pressures to educate students for management practice as opposed to educate them about management and what it does. This latter point will be the main focus of this workshop and one which demands the inclusion of critique. Government and EU policies are calling on Business Schools to develop and enhance entrepreneurial skill sets, in order to meet these challenges entrepreneurial focused education programs must be more proactive in providing innovative educational practices that helps and facilitates life experiences and experiential learning.

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Entrepreneurship Education
Type: Book
ISBN: 978-1-78714-280-0

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Routine Dynamics in Action: Replication and Transformation
Type: Book
ISBN: 978-1-78756-585-2

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Book part
Publication date: 19 August 2015

Alex James Wilson and John Joseph

This study examines the effects of organizational attention on technological search in the multibusiness firm. We argue that attentional specialization and coupling, or…

Abstract

This study examines the effects of organizational attention on technological search in the multibusiness firm. We argue that attentional specialization and coupling, or (respectively) attention given to problems within and across units, affect a unit’s ability to engage in distant and local search by shaping how problems are perceived and addressed. We test this theory by applying a probabilistic topic model to all Motorola patents issued from 1974 to 1997, thus identifying and measuring attention to technical problems. Our results suggest that (a) subunits with specialized attention are not myopic but instead explore broadly and (b) tight attentional coupling across units increases the breadth of search. This study contributes to attention-based views of the firm and to studies on organizational design and search.

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Cognition and Strategy
Type: Book
ISBN: 978-1-78441-946-2

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Book part
Publication date: 28 November 2022

Pedro Vázquez and Miguel Méndez

The board of directors of a firm is a governing body exercising key top-level decisions. Due to the involvement of the controlling families, boards of directors of family firms…

Abstract

The board of directors of a firm is a governing body exercising key top-level decisions. Due to the involvement of the controlling families, boards of directors of family firms have been found to behave differently than those of other organizations. Besides family control, national and/or regional contexts have been suggested to influence how companies are governed. Boards of directors of family firms have been studied mostly in developed regions and knowledge from developing regions such as Latin America is scarce. This chapter summarizes the main findings about boards of directors in family firms and compares this research with our knowledge from Latin America. It discusses the different challenges and opportunities that owners of family firms and boards of directors face in the Latin American context. Finally, it suggests that research on boards of directors of family firms in Latin America has a very promising future as it still has to validate and/or contextualize findings in developed regions, overcome some theoretical and empirical limitations, explore some salient characteristics related to the institutional context in depth, and provide recommendations linking board characteristics and firm performance.

Details

Family Business Debates
Type: Book
ISBN: 978-1-80117-667-5

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