Ray W. Coye and Patrick J. Murphy
The paper seeks to explore lessons in service delivery from an industry that no longer exists. The transatlantic passenger liner dramatizes some of the most unique challenges of…
Abstract
Purpose
The paper seeks to explore lessons in service delivery from an industry that no longer exists. The transatlantic passenger liner dramatizes some of the most unique challenges of service delivery. The ship itself was a delivery mechanism completely separated from support services. Customers were essentially contained for extended periods. Whereas all customers received the same core transportation service, peripheral services varied substantially by service class.
Design/methodology/approach
Description of the historical context is followed by examinations of passenger and service provider perspectives to illustrate services expected and delivered. Primary and secondary source material is used to exemplify service management challenges.
Findings
Socioeconomic and technological factors played major roles in delivery system design decisions. With stable and loyal workforces and well designed delivery systems, ocean liners were able to deliver service successfully to customer classes with widely varying expectations.
Practical implications
Service management on ocean liners occupied a range of levels and intensity not found in current organizational contexts. The context provides modern practitioners pure consideration of complexities and service management implications.
Originality/value
The novel and isolated organizational aspects of transatlantic ocean liners is unique among organizations. Examination of service management in this context provides information of original value not available from examination of other kinds of organizations.
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Edward Collins and Derek J. Oddy
Describes the life history of the British Food Journal, its changing editorial team, ownership and editorial focus. The authors have used much wider source material than the…
Abstract
Describes the life history of the British Food Journal, its changing editorial team, ownership and editorial focus. The authors have used much wider source material than the archives of the journal, now in its 100th year. The journal was always closely identified with the safety of food, its adulteration and the government’s duty to safeguard the public. The second section reviews the profession and role of the public analyst, in particular the history and development of the Society of Public Analysts. The next and longest section of the monograph is devoted to an interesting examination of food safety, nutrition and food manufacturing issues over the last 100 years. Many of the points raised are illustrated by excerpts from papers written in BFJ and included as Appendices to the monograph. Food irradiation was first raised as a subject in the journal in 1928! Bread and milk as staples in the British diet are looked at in some detail in terms of their ingredients and health properties. Some appendices have been included just for interest and provide brief snapshots of some of the main food concerns of the time, e.g. The Pure Food Society, the food we eat, food poisoning, a world food policy, the packaging of foods, food hygiene. Plus ça change ...
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Eddy S. Ng and Emma Parry
Interest in generational research has garnered a lot of attention, as the workplace is seeing multiple generations (i.e., the Silent Generation, Baby Boomers, Gen Xers, and…
Abstract
Interest in generational research has garnered a lot of attention, as the workplace is seeing multiple generations (i.e., the Silent Generation, Baby Boomers, Gen Xers, and Millennials) working side-by-side for the first time. However, it is unclear how multiple generations of workers interact with each other and affect the workplace. Although there is extant literature on generational differences, some scholars have argued that the effect sizes are small and the differences are not meaningful. The focal aim of this chapter is to present the current state of literature on generational research. We present the relevant conceptualizations and theoretical frameworks that establish generational research. We then review evidence from existing research studies to establish the areas of differences that may exist among the different generations. In our review, we identify the issues arising from generational differences that are relevant to human resource management (HRM) practices, including new workforce entrants, aging workers, the changing nature of work and organizations, and leadership development. We conclude with several directions for future research on modernizing workplace policies and practices, ensuring sustainability in current employment models, facilitating future empirical research, and integrating the effects of globalization in generational research.
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The purpose of this article is to provide a systematic literature review of research on non-traditional expatriates (NTEs) and an agenda for future research.
Abstract
Purpose
The purpose of this article is to provide a systematic literature review of research on non-traditional expatriates (NTEs) and an agenda for future research.
Design/methodology/approach
The systematic literature review of NTEs 2010–2020 followed Moher et al.'s flow chart approach to undertaking a systematic literature review and included research on various categories of NTEs.
Findings
The article explains how the author developed an interest in NTEs and provides a brief distillation of the author's research on NTEs and its key contributions. The article then presents the findings of the systematic literature review of NTEs and highlights the key aspects and contributions of this research. The article examines the strengths and weaknesses of the body of research, how it relates to global mobility research broadly and presents some issues for future literature reviews.
Research limitations/implications
The article highlights the limited research undertaken on some types of NTEs and issues of construct definition. The article presents issues for future research on NTEs including examining a wider range of NTEs, the impact of changing locations for NTEs, identity and intersectionality of NTEs, and methodological issues within NTE research. Moreover, the call for future research suggests the need for greater construct clarity including proposing a new term to define this group, namely, minority expatriates.
Originality/value
The article is original in terms of building on earlier examinations of NTEs to provide a systematic literature review of NTEs 2010–2020 and an extensive agenda for further research in the field.
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Looks at the 2000 Employment Research Unit Annual Conference held at the University of Cardiff in Wales on 6/7 September 2000. Spotlights the 76 or so presentations within and…
Abstract
Looks at the 2000 Employment Research Unit Annual Conference held at the University of Cardiff in Wales on 6/7 September 2000. Spotlights the 76 or so presentations within and shows that these are in many, differing, areas across management research from: retail finance; precarious jobs and decisions; methodological lessons from feminism; call centre experience and disability discrimination. These and all points east and west are covered and laid out in a simple, abstract style, including, where applicable, references, endnotes and bibliography in an easy‐to‐follow manner. Summarizes each paper and also gives conclusions where needed, in a comfortable modern format.
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Betty V. Fry, David Collins and Edward Iwanicki
The impact of an effective principal on the quality of teaching and learning has been clearly established. Logically, the next question to be answered is: How can we best prepare…
Abstract
The impact of an effective principal on the quality of teaching and learning has been clearly established. Logically, the next question to be answered is: How can we best prepare principals to lead the improvement of instructional practices and outcomes for students? Partnerships between school districts and universities have shown the capacity to be an effective means of preparing principals, and much has been confirmed about how those partnerships should be structured in order to benefit both partners. This document looks briefly at the literature that describes and supports these partnerships, outlines the framework of a successful partnership in Florida, and provides insightful “lessons learned” throughout the planning, implementation, and evaluation of that partnership.
Since both organizations realize important benefits, constructing a district/university partnership should be easy. However, differences in the professional cultures of the two organizations as well as differences in the demands and constraints they each face make it a challenging task. From finding the right university partner to planning the collaborative work in detail; what was learned in the Florida partnership is described in straightforward terms. In this way, the document provides a road map to a successful district and university partnership.
The editorials of the then-new Business Week during the 1929–1933 contraction offered sophisticated Keynesian policy prescriptions: against a laissez-faire response, against…
Abstract
The editorials of the then-new Business Week during the 1929–1933 contraction offered sophisticated Keynesian policy prescriptions: against a laissez-faire response, against deflation, against balanced-budget fetishism, for monetary expansion. These editorials, which seem to have been largely forgotten, likely played a considerable role in the dissemination of Keynesian economics in the United States in the 1930s. This chapter reviews the editorials and their congruence with Keynes’s writings. The magazine’s archives, including surveys of their readers, suggest that the editorials were among the most read and most valued parts of the magazine. The magazine cultivated an elite executive readership at that time, so the editorials may well have been important in gaining business support for Keynesian policies in the early New Deal.
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The National Health Campaign organised by the Ministry of Health and the Board of Education, and assisted by the Central Council for Health Education, was heralded, launched and…
Abstract
The National Health Campaign organised by the Ministry of Health and the Board of Education, and assisted by the Central Council for Health Education, was heralded, launched and blessed by the Prime Minister on September 30th. It is to be continued for six months; and in March of next year the National Advisory Council for Physical Training and Recreation will direct public attention to the then existing facilities for such training. In the meantime many local authorities, empowered by the Physical Training and Recreation Act, 1937, will form Local Area Committees and provide, assisted by Government grants, recreation centres and facilities for those of all ages. Therefore His Majesty's Government is making an improvement in national physical fitness a fundamental point of policy.
THE name is arresting, like the personality for which it stands. Cunninghame Graham: Lavery's equestrian portrait of him conveys the essential man as revealed in his writings…
Abstract
THE name is arresting, like the personality for which it stands. Cunninghame Graham: Lavery's equestrian portrait of him conveys the essential man as revealed in his writings, though the other one (somewhat reminiscent of Raeburn's Sir John Sinclair), which presents him to us afoot, lacks nothing save a horse for company. He has a passion for horses and has written many an essay in which they are leading characters and one book devoted to them—The Horses of the Conquest. William Rothenstein has recorded him in lithograph and in oils and in Men and Memories includes a reproduction of a painting of him in fencer's garb. Belcher did a charcoal drawing of him—it appeared in Punch—with a lightly indicated background of Hyde Park Corner and a horse or two, in a dexterous mere line or two, clipping past. There is a word‐picture of him in the epilogue to Bernard Shaw's Captain Brassbound's Conversion and another in George Moore's Conversations in Ebury Street. Writer, Scots laird, Spanish hidalgo, South American ranch‐owner, he has ridden and bivouaced in Texas and Patagonia and may be found this month in Morocco, next month in London, or in Venezuela, or enjoying a braw day (or a snell day for that matter) in Perthshire.