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Social innovation has been attracting attention in the literature and the practice field due to its intention to create social value. However, the social innovation process is still poorly studied and is marked by several disagreements in the existing models, often built from data coming from developed countries. So, the focus of this study is to answer the following research question: how is the social innovation process configured in a developing context?

The study investigated three cases of Brazilian social innovation processes through a qualitative approach. The authors also use the institutional levels perspectives to analyse the cases.

The main findings indicate that the social innovation process comprises five phases and occurs between the micro, meso and macro institutional levels. Besides, the social innovation process relies on the participation of different partners, in a non-sequential process, with the possibility of returning from one stage to another and is evaluated continuously over time.

This study may be useful for social entrepreneurs and their teams in organisations that generate social innovations (such as social enterprises) to understand how well-established initiatives have organised themselves over time. Public policymakers may also use the insights provided to create more favourable environments to create new social innovation initiatives and expand the existing ones.

The characteristics of the social innovation process revealed in this study contributes to the advancement of the area, mainly because it considers the perspective of institutional levels and is based on data from a developing country.

The purpose of this paper is to analyze the commitment to a corporate social responsibility (CSR) practice developed by Company of Urbanization of Curitiba S/A – URBS, located in Curitiba (Paraná), Brazil. The paper observes the CSR practice developed by the company.

A descriptive study that used a qualitative approach was held. The research strategy of the research used consisted of a case study. Data were collected through semi-structured, in-depth interviews, documental analysis and direct observation. These data were further analyzed through the content analysis’ perspective.

The organization in question, even without obligation, develops a CSR project that contributes to the formation and awareness of young citizens, comprising ethical, voluntary, economical and legal responsibilities.

Because of the fact that this is a single case study, the results cannot be generalized, representing only the reality of this case.

The practical implications of this study lies in the attention toward training of students of public schools, especially in aspects of buses and services usage and care for public equity, factors that even contribute to citizenship and the formation of better people and professionals. This will, in the future, contribute to form citizens that are more aware and who will tend to contribute to adequate usage of the transportation system as a whole, resulting in savings for the organization.

The project analyzed in this study contributes to the formation of better citizens regarding the respect and ethical responsibilities they develop toward the public transportation system.

This paper demonstrates the commitment to a CSC practice made by a mixed-economy organization that develops this practice to contribute to the formation of citizens of the city. The value of this paper lies in the fact that it shows how CSR practices can be aligned with other practices of organizations, contributing to all stakeholders involved in it.

The changes brought by Industry 4.0 go beyond transformations in the industrial environment. The increasingly frequent digitization and robotization of activities is not only restricted to the industrial environment, but also to people's daily routine. People spend a large part of their time inside buildings, and maintaining adequate Indoor Environmental Quality (IEQ) is an essential factor for a healthy and productive environment. In this sense, the purpose of this study is to verify how the Internet of Things (IoT) is being used to improve the indoor environment, through sensors that instantly measure the conditions of the environment.

The aim of this paper is to verify, through a literature review, how IoT is being used for building control (for energy saving purposes) and to monitor IEQ conditions inside buildings, in order to provide a better environment for occupants, in terms of health and comfort. By combining keywords in databases, PRISMA method was used to select the articles for analysis, and 91 articles were analyzed.

The main findings in this research are: (1) the main purpose for applying IoT inside buildings is to reduce energy consumption; (2) there is an interest in developing low-cost sensoring devices with a learning approach; (3) Machine Learning methods are mainly used for energy saving purposes and to learn about occupants' behavior inside buildings, focusing on thermal comfort; (4) sensors in the IoT era are a requirement to help improve people's comfort and well-being.

Studies directly correlating IoT and IEQ are limited. This paper emphasises the link between them, through the presentation of recent methods to control the built environment.

The aim of this research is to investigate the impact of thermal, acoustic and HVAC upgrades on the perception of the quality of life among residential building occupants.

The present study used a quantitative research approach, utilizing a questionnaire as the research instrument. A survey was conducted with 1,119 residential apartment building occupants in Prishtina, Kosovo, using a stratified random sampling method for selection of participants.

The present study used quantitative research with a questionnaire as the research instrument. The survey was conducted with 1,119 residential apartment building occupants in Prishtina, Kosovo, using stratified random sampling. The study found that thermal retrofits, acoustic retrofits and HVAC upgrades as a whole model affect the perception of the quality of life of residential building occupants in Prishtina, Kosovo. However, the study found that not all dimensions of the constructed research model (thermal, acoustic and HVAC) affect the perception of the quality of life of residential building occupants. Specifically, thermal retrofitting seems to strongly influence the perception of quality of life, while HVAC upgrades do not seem to have an impact on the quality of life of occupants. Finally, acoustic retrofits also influence the perception of the quality of life, although not to the same degree as thermal retrofitting.

The present study contributes to understanding the role that thermal retrofits, acoustic retrofits and HVAC upgrades play in the perception of quality of life by building occupants in an understudied region with a booming real estate sector such as Kosovo. The study also highlights the need for further analysis to understand why HVAC upgrades do not seem to influence the perception of quality of life by residential building occupants in Kosovo.

The present study is the first to quantify the impact of thermal, acoustic and HVAC upgrades on the perception of the quality of life of residential building occupants in Prishtina, Kosovo.