Benjamin Kwakye, Frank Gyamfi-Yeboah, Ebenezer Afrane and Jannat Abbas
The primary objective of establishing customary land secretariats (CLSs) is to enhance land governance at the local level. However, many have questioned the effectiveness of CLSs…
Abstract
Purpose
The primary objective of establishing customary land secretariats (CLSs) is to enhance land governance at the local level. However, many have questioned the effectiveness of CLSs after their establishment and the probable factors accounting for their inefficiencies. In this paper, we examine the impacts of socioeconomic indicators on sustainable CLSs in Ghana.
Design/methodology/approach
We employed a mixture of cointegration techniques namely the dynamic ordinary least square (DOLS), the fully modified ordinary least square (FMOLS) and the canonical cointegrating regression (CCR), contemporaneous with graphical analysis using secondary data from the Duayaw Nkwanta CLS.
Findings
From the Johansen Cointegration test, the study found land transaction recordings to be cointegrated with the explanatory variables. Local demand for land, land access, average land values and the rate of unemployment were discovered as the principal impacting factors on the CLS. Also, evidence from the graphical analysis depicts that there is a significant improvement in the acquisition of land by women: and land transaction recordings have kept rising after the COVID-19 pandemic.
Practical implications
We conclude that to promote local land governance for the rural-urban poor and the underrepresented, sustaining the CLSs post-establishment in the local communities is of utmost importance.
Originality/value
This paper serves as one of the maiden editions to apply econometrics in customary land administration in Ghana for long-term policy directions. Besides, it serves as a reflection on the existing performance of the CLSs based on the available dataset.
Details
Keywords
Oti Amankwah, Weng Wai Choong, Naana Amakie Boakye-Agyeman and Ebenezer Afrane
Patient-centred strategies should be applied in health-care facilities management (HcFM) to guarantee service quality to meet patients’ needs and ensure quality patient…
Abstract
Purpose
Patient-centred strategies should be applied in health-care facilities management (HcFM) to guarantee service quality to meet patients’ needs and ensure quality patient health-care experience. This paper aims to examine the intervening influence of the quality of health-care administrative process (QAP) on the association between health-care facilities service quality and patients’ experiences with medical care.
Design/methodology/approach
A quantitative technique was used for this cross-sectional study in three Ghanaian teaching hospitals. A total of 622 relevant questionnaires were used for the analysis of the study using SEM-PLS.
Findings
The intervening influence of the QAP on the relationship between HcFM service quality (empathy and tangibility) and patients’ health-care experience (PHcE) were reinforced whilst that of reliability, responsiveness and assurance were not reinforced. The association between the QAP and PHcE was also established.
Research limitations/implications
A high-quality health-care workforce (both core and supporting) and quality work environment provided by the FM department and QAP are essential during quality-of-care delivery, to reduce threats to patient safety to achieve exceptional PHcE. The constraint on the study is that information was gathered from only Ghana. Hence, the generalisation of the findings will be a challenge. Thus, in future, it is proposed that a comparative study across a developed country and a developing country can be conducted. Future research can assess the influence of the health-care internal appearance on patients’ satisfaction.
Practical implications
Practically, the administrative system can be improved by reducing patients overall waiting time. Steps must also be taken to reduce the problem of needless administrative tasks and practices to simplify administrative practices and improve patients’ total health-care experience (core health-care delivery and HcFM), as this influence patients’ total health-care experience.
Originality/value
To the best of the authors’ knowledge, this empirical validation is one of the initial studies in service quality and FM to examine how health-care administrative process quality affects the relationship between FM service quality and patients’ experiences with medical care. This framework can be adapted for research in different countries to extend knowledge.