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In this paper the M2/G2/l/∞ queueing system with a pre‐emptive repeat and pre‐emptive resume priorities and readjustment is considered. A method is suggested here, which yields the virtual waiting time in M/G/l/∞ queueing systems.

The purpose of this paper is to demonstrate insights into cross‐cultural conflict, identity and values amongst selected managers within a South African management context. It aims to increase the understanding of these complexities from an academic managerial perspective, thereby providing in‐depth information which can lead to the development of managerial training tools for improving diversity and conflict management in the described context.

The authors selected qualitative data from a case study that was conducted in the international South African automotive industry. The case study was based on the post‐modernist premise by considering phenomenological and interpretative paradigms most relevant.

Findings show conflicts in managerial communication and treatment, position and competition, organisation, race and gender and are often defined as “cross‐racial” conflict fuelled by the society's past.

The generalisability is limited to this specific context and needs to be proven by follow‐up studies which expand the context and the methodological approach of the study.

Practical suggestions address the implementation of training tools, coaching and counselling in cross‐cultural conflict management. They are anticipated to create awareness on managing the present challenges and are aimed at managers and international organisations investing in South Africa.

The paper provides new insights into the discussion on human resource management in a specific South African management context by referring to the highly important topics of cross‐cultural conflict, values and identities.

If these hints and tips about how to teach leave you smiling or seething, then they weren't really intended for you anyway. But spare a thought for the poor chap who can only try to remember how his own teachers did it. And spare another thought for his students!

D — Recording. It is vital that students should have a concise and accurate record of the matter they are supposed to know.

Briefly reviews previous literature by the author before presenting an original 12 step system integration protocol designed to ensure the success of companies or countries in their efforts to develop and market new products. Looks at the issues from different strategic levels such as corporate, international, military and economic. Presents 31 case studies, including the success of Japan in microchips to the failure of Xerox to sell its invention of the Alto personal computer 3 years before Apple: from the success in DNA and Superconductor research to the success of Sunbeam in inventing and marketing food processors: and from the daring invention and production of atomic energy for survival to the successes of sewing machine inventor Howe in co‐operating on patents to compete in markets. Includes 306 questions and answers in order to qualify concepts introduced.

The issues raised in this chapter are primarily those of obfuscation regarding social and economic inequality in the UK. The chapter is about the way discourse in various forms serves to disguise and justify the huge inequalities in this society; legitimising and ‘naturalising’ them, or in Arendt's words ‘lying’ about them so that they are seen as ‘natural and self-evident’ (Alvesson & Deetz, 2006, p. 261). Issues looked at are the institutional arrangements by which government ministers give or withhold resources to and from certain categories of its citizens. This includes the UK Treasury in relation to which economic groups the Chancellor of the Exchequer decides how much to tax or not to tax. In particular what are examined are the discourses justifying these measures and establishing certain ‘truths’ about how things are economically and socially; which categories are entitled to or deserving of certain kinds of resources and which are not – argued here as constituting obfuscations of the ‘actual’ situation. Obfuscation has been defined as the action of making something obscure, unclear, or unintelligible. This, arguably, is not far removed, from the action of being deliberately untruthful or lying. The question then arises as to how close these discourses come to lying and how serious the inequalities are.

The use of sources in news coverage affects news audience’s perceptions of news events. To extend existing research on inter media agenda-setting and agenda-building effects of CSR-related news, the purpose of this paper is to explore the representation and share of voices in CSR-related news by investigating and comparing the use of sources in press releases and news coverage.

This study content-analyzed the 202 CSR-related press releases published by the two electricity providers in Hong Kong and 1,045 news articles related to the press releases over a five-year period. A total of 402 quotes from the press releases and 1,880 quotes from the news coverage were analyzed, including the types of sources cited, the tone of the sources and variations in the use of sources across seven different CSR themes.

Although company representatives were quoted the most in both the press releases and news coverage, NGOs, government representatives and industry analysts were the most frequently cited for negative comments in the news coverage. Differences were found between the press releases and news coverage in terms of how frequently different sources were cited, the tone attributed to those sources, and the choice of sources across different CSR themes.

The findings reflect that corporations are not necessarily the most influential voice in CSR and that other groups also have their views represented in the news media. The representation of these voices differed by CSR themes. Corporations are advised to further explore what and how different voices are represented in the news coverage in relation to their CSR activities and to consider these voices when making decisions about CSR.

Studies media convergence in Canada, arguing it has always been a possibility as change is not a consequence of new technologies but a shift from efforts to prevent cross‐media combinations, to initiatives that promote this aim. Sums up that media reconvergence and the information highway are at the top of the communications policy agenda, but how it will involve is unclear.

This paper provides a brief historical sketch of cable and telephone regulation in the USA, the purpose of which is to demonstrate the legacy that precedes contemporary debates over competing models of digital networks, and to question the justifications offered for regulating such networks as private property with no corresponding public service obligations.

The paper relies on historical research to examine the rationales that have been used for cable and telephone regulation, based on the use of legal documents (statutes, regulations, court rulings).

The historic justifications that have been used to protect telecommunications from competition amounts to what is known as “corporate welfare”. Today's cable and telephone networks, and the accumulated wealth of the corporations that own them, would not have been possible without the willingness of regulators to favor particular firms and business models, and to protect these firms from competition under the rationale that these networks are “natural monopolies”.

Today's digital networks have been built on the wealth and market dominance that was made possible by protection from competition and the guaranteed rates of return that regulation permitted. Consequently, the property rights that have been afforded to network owners should be accompanied by responsibilities, namely, in the form of public service obligations.

The aim of this article is to show that US public‐service telecommunications, developing through a complex historical process, both engendered and depended on policies that compelled major changes in system development.

The article contributes to the historiography of US telecommunications, and draws on archival sources and secondary scholarship.

The article shows that public service policies for telecommunications gradually became dominant, as widespread opposition to AT&T's corporate power gained political traction beginning in the 1930s. Although substantially limited, public service policies came to encompass expansion of service, labor relations, and corporate patents.

The article demonstrates that political conflict and crisis, not consensus, drove policy formation. It also shows that public service principles went far beyond the preferences of AT&T executives.