Dubem I. Ikediashi and Stephen O. Ogunlana
The purpose of this paper is to extend the body of knowledge on healthcare facilities management (FM) by investigating the risks associated with outsourcing of FM services in…
Abstract
Purpose
The purpose of this paper is to extend the body of knowledge on healthcare facilities management (FM) by investigating the risks associated with outsourcing of FM services in hospitals.
Design/methodology/approach
The paper relied on two strands of methodology common with pragmatic research. Questionnaire survey (QS) used data from 208 respondents representing ten hospitals while three out of the ten hospitals involved in the QS were selected based on their willingness to enter the case study (CS) interview. Data collected were analysed using descriptive and inferential statistics for QS and using narrative techniques by discussing themes, sub-themes for the CS.
Findings
Findings established 24 out of the 35 risk factors as critical, four factors as somehow critical, and five factors as not critical. Besides, nine risk factors were found to be significantly loaded on the five risk categories. The rank analysis also revealed that the top five critical risk factors are: inexperience and lack of requisite skills; possibility of fraud by vendor; financial failure of chosen vendor; vendor opportunism; and fall in morale of employees.
Originality/value
The study provides an unambiguous contribution to exiting body of knowledge on outsourcing risks as it relates to healthcare FM. It reinforces the theory that risks exist in any form of relationship but developed a distinct body of factors associated with outsourcing of FM services particularly from the context of Nigeria’s public healthcare sector.
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Dubem I. Ikediashi, Stephen O. Ogunlana and Godfrey Udo
This study aimed to develop and empirically test a structural equation model for investigating risk factors associated with outsourcing of facilities management (FM) services and…
Abstract
Purpose
This study aimed to develop and empirically test a structural equation model for investigating risk factors associated with outsourcing of facilities management (FM) services and its impact on firm performance (FP).
Design/methodology/approach
Using data derived from an earlier study, a conceptual model was hypothesized and empirically tested to clarify causal relationships between risk variables and how they influence FP.
Findings
Supported by empirical evidence, the study established that only vendor risk variables have marginal impact on FP. There were however significant positive relationship between vendor risks factors and relationship risk factors, client based factors (CBF) and relationship risk factors, client based risks and vendor related risks, and contract risks factors and relationship risk.
Practical implications
The final structural equation model has revealed key risk components that would require standard mitigation measures in order to achieve outsourcing success in the FM sector. It is a sector that is thriving in Nigeria and requires every effort to make it an international recognised market.
Originality/value
This paper provides a greater understanding of the interactions between key elements of outsourcing risks associated with FM provision as well as the degree of relationship between them.
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Dubem I. Ikediashi, Stephen O. Ogunlana and Isaac A. Odesola
– The purpose of this paper is to explore the concepts of satisfaction and service quality of outsourced facilities management (FM) services.
Abstract
Purpose
The purpose of this paper is to explore the concepts of satisfaction and service quality of outsourced facilities management (FM) services.
Design/methodology/approach
An empirical survey of 208 stakeholders in Nigeria’s hospitals was used to first, assess the level of satisfaction of users of outsourced FM services and second, validate a conceptual model using the structural equation modelling (SEM) methodology.
Findings
Findings show that the three top services are cleaning (6.17), security (6.01) and landscape maintenance (5.73) while the least rated service is the plant maintenance and their personnel. The result also indicates that all six hypotheses were supported by the service quality satisfaction model structural equation model, meaning that quality attributes depicted by the outsourced FM services is antecedent to overall satisfaction. Specifically, “security services to overall satisfaction” received the highest path loading of 0.88, and was closely followed by “cleaning services to overall satisfaction” with a loading of 0.82. “Plant maintenance services to overall satisfaction” was however supported even though it had a very low path coefficient of 0.38.
Originality/value
The study establishes a causal relationship between antecedents of satisfaction and service quality within the context of Nigeria’s public hospitals and provided insight into outsourced services that received high level of satisfaction among stakeholders unique from previous studies.
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Dubem I. Ikediashi, Stephen O. Ogunlana, Prince Boateng and Onuwa Okwuashi
The purpose of this study is to analyse the risk factors associated with outsourcing of facilities management (FM) services.
Abstract
Purpose
The purpose of this study is to analyse the risk factors associated with outsourcing of facilities management (FM) services.
Design/methodology/approach
The study administered questionnaires on 146 registered members of International Facilities Management Association (IFMA), Nigeria chapter, who carry out their professional practice in Lagos, Nigeria. The survey, conducted in February, 2011 targeted facilities managers, property managers, maintenance officers and procurement officers cutting across the three levels of management. A total of 61 of them returned valid questionnaires, giving a response rate of 41.8 percent.
Findings
Findings reveal that “poor quality of services” was rated the most critical risk factor associated with facilities management outsourcing, while “security” and “inexperience” closely followed in that order. Also, there was no significant difference in the rankings of the stakeholders on more than 75 percent of the factors.
Research limitations/implications
Most practitioners would have been left out of the survey due to non‐registration with IFMA due to the seeming novelty of facilities management practice in Nigeria.
Originality/value
This paper provides an unambiguous empirical‐based analysis of outsourcing risks from the perspective of facilities management practice in Nigeria.
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Dubem I. Ikediashi, Stephen O. Ogunlana and Anthony O. Ujene
The purpose of this paper is to investigate the state of sustainable facilities management (FM) practice in Nigeria particularly, as it relates to the sustainability policy and…
Abstract
Purpose
The purpose of this paper is to investigate the state of sustainable facilities management (FM) practice in Nigeria particularly, as it relates to the sustainability policy and key drivers for sustainable FM practice among corporate organisations in Nigeria.
Design/methodology/approach
The paper relied on data derived from a survey of 58 respondents (facilities managers and other top managers who have FM portfolios) representing 58 corporate organisations registered with Nigeria’s corporate affairs commission and interview sections in a case-study setting with three interviewees representing three corporate establishments in Nigeria.
Findings
Findings identified health and safety, waste management and flexible working environment as the three main sustainability policy directions, in that order, while sustainability policy on biodiversity, urbanisation and forestation were the three least rated. Furthermore, the key drivers for sustainable FM practice are corporate image, job creation and waste reduction. Others are enhancing relation with stakeholders and reduction in energy consumption.
Originality/value
This paper provides empirical evidence on the state of sustainable FM practice in Nigeria as a way of contributing to the much needed body of knowledge on sustainability in general and sustainable FM practice in particular.
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Dubem Ikediashi and Anyiekere M Ekanem
The purpose of this paper is to extend the body of knowledge on health care facilities management (FM) by investigating the extent to which public hospitals in Nigeria have fared…
Abstract
Purpose
The purpose of this paper is to extend the body of knowledge on health care facilities management (FM) by investigating the extent to which public hospitals in Nigeria have fared in terms of outsourced FM services.
Design/methodology/approach
The paper relied on two strands of methodology common with pragmatic research. Questionnaire survey (QS) used data from 74 respondents representing 74 hospitals, while 3 of the 74 hospitals involved in the QS were selected based on their willingness to enter the case study interview. Data collected were analysed using descriptive statistics (QS) and using narrative techniques by discussing themes, sub-themes and interconnecting themes through a chronology of events, as in grounded theory.
Findings
Findings revealed that most public hospitals do not have a policy framework for outsourcing in general and FM services in particular, giving room for duplication of functions and non-establishment of functional FM units to handle FM activities, while six FM services are outsourced in all the hospitals. Cleaning, security and catering services received the highest satisfaction ratings, while plant maintenance services, however, received the least satisfaction rating.
Originality/value
The paper provides the first ever survey based on empirical evidence about the state of FM services outsourced in Nigeria’s public hospitals. The survey suggests a relatively low level of usage of outsourcing for its services, as only a handful of FM services are outsourced in most of the hospitals.
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Dubem I. Ikediashi, Stephen O. Ogunlana and Prince Boateng
This paper aims to examine key determinants that influence the decision to outsource facilities management (FM) services. FM is said to be acquiring increasing popularity all over…
Abstract
Purpose
This paper aims to examine key determinants that influence the decision to outsource facilities management (FM) services. FM is said to be acquiring increasing popularity all over the globe, with several sourcing strategies springing up for FM services provision.
Design/methodology/approach
Based on questionnaire survey approach, this paper uses purposive sampling to administer 84 questionnaires to selected bank executives operating in the 21 licensed commercial banks in Nigeria, soliciting their responses about what constitute key determinants of outsourcing decision in the context of FM services provision. In all, 41 responses were received, giving a response rate of 49 per cent.
Findings
Supported by empirical evidence, this study established 14 factors as key determinants of outsourcing decision for FM services provision. The top three rated factors were “to improve company’s focus”, “to make cost transparent” and “to improve stakeholders’ satisfaction”, while “to restrict own investment in staff”, “to retire personnel” and “to play along with trend in privatisation” were the least rated. There was no significant difference in the rankings of the factors by respondents, while most of the highly rated factors exhibited strong correlation with other factors.
Research limitations/implications
Due to limited dimension of sample size, more robust techniques such as factor analysis and structural equation modelling could not be used.
Originality/value
This paper provides an enhanced understanding of outsourcing decision and basis for further research into decision support models for outsourcing in the context of FM services provision.
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Henry Okpo, Dubem Ikediashi and Afolabi Dania
The rate of project failure across the globe seems to reinforce poor performance as a norm. However, engagement with construction digitalisation (CD) represents a departure point…
Abstract
Purpose
The rate of project failure across the globe seems to reinforce poor performance as a norm. However, engagement with construction digitalisation (CD) represents a departure point for improving project performance. Amidst researchers' recent empirical engagement with CD, the knowledge of the relationship model between CD and project delivery (PD) is abysmal. As a result, developing a business case for CD in developing countries has been slow due to the dearth of empirical evidence. This paper aims to investigate the influence of digitalisation on project performance.
Design/methodology/approach
Anchored on cross-sectional survey research design using a questionnaire survey in which a total of 183 copies of structured questionnaires were randomly distributed to medium- and large-sized construction firms operating in Abuja, Nigeria's federal capital. A total of 126 valid responses were received giving an overall response rate of 68.8%. The responses were analysed using mean item score, principal component analysis and multiple linear regression.
Findings
Findings from the regression analysis reveal that digitalisation has varying levels of impact on PP measured using quality, time and cost. The relationship model with time performance is weak (r = 0.526, r2 = 0.277); on cost performance, the significant model is also weak (r = 0.502, r2 = 0.252) and moderate on quality (r = 0.663, r2 = 0.439). CD influences project cost, time and quality performance despite the weak relationship model. The results indicate that the most effective benchmark of CD is quality performance.
Originality/value
This study established the relationship between digitalisation and construction PD within the construction industry context, an area lacking research attention in emerging economies. This study is the first study in emerging economies that established the influence of digitalisation on construction PD statistically.
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Dubem Isaac Ikediashi, Otoabasi Asuquo Ansa, Anthony Okwogume Ujene and Sani Reuben Akoh
Building information modelling (BIM) has been established in the literature as a successful platform that creates an intelligent virtual model for processing data from conceptual…
Abstract
Purpose
Building information modelling (BIM) has been established in the literature as a successful platform that creates an intelligent virtual model for processing data from conceptual design through construction to operational stage of a facility. However, its adoption for facilities management (FM) provision in Nigeria has been slow due to inherent barriers. The aim of this paper is to (1) assess and categorise using factor analysis BIM for FM barriers and (2) model the barriers using stakeholders' personal/professional attributes.
Design/methodology/approach
Anchored on quantitative research design, 205 copies of structured questionnaire were distributed to key stakeholders and facilities managers in Nigeria's three strategic cities while 135 valid responses were received giving a response rate of 65.8%. Data collected were analysed using descriptive statistics while multiple regression analysis was used to model the barriers. Kruskal Wallis test was used to test the only hypothesis postulated for the study.
Findings
The study established lack of awareness of BIM for FM, poor supporting infrastructure for Internet services, and lack of education and training as the top three rated barriers militating against adoption of BIM for FM in Nigeria while corruption, widespread mistakes and errors and cultural issues were established as the three least rated barriers. Besides, findings also established eight underlying factors that explained 23 barrier factors used for the study which were subsequently used to develop eight regression models. In effect, gender, professional affiliation, organisation, experience, education, expertise, BIM for FM project type, and location were found to statistically predict the 8 extracted factors driving perceived barriers of BIM for FM adoption in Nigeria.
Practical implications
The study has provided a framework of barrier factors to help stakeholders identify specific barriers for which appropriate measures can be taken to ameliorate consequences of the perceived barriers. Meanwhile, an improved and rejuvenated advocacy on inherent benefits of BIM for facilities management by frontline stakeholders could potentially steer up interests and increased participation of stakeholders on BIM for FM.
Originality/value
The unique study developed the first ever regression model that links BIM for FM barriers to professional attributes of facilities management stakeholders in Nigeria.
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Facilities management (FM) as a strategic management tool has been an attractive research topic among scholars and practitioners alike for decades. The primary purpose of this…
Abstract
Purpose
Facilities management (FM) as a strategic management tool has been an attractive research topic among scholars and practitioners alike for decades. The primary purpose of this paper is threefold: to assess the extent of use of FM roles (strategic, tactical and operational); to examine user satisfaction of service quality performance; and to analyse the influence of FM roles on service quality performance using data from Nigeria’s banking sector.
Design/methodology/approach
Relying on exploratory cross-sectional survey, 350 copies of a structured questionnaire were purposively distributed to senior management staff, bank staff, FM supervisors and bank customers in Lagos, Nigeria. One hundred and forty valid responses were returned to give a response rate of 40%. Data collected were analysed using descriptive, Spearman rank correlation and Kruskal–Wallis tests.
Findings
It was discovered that strategic facilities planning, IT planning strategy and real estate decisions are the most important FM roles at the strategic level; resource management, data control and planning change at the tactical level; and implementations, building operations and emergencies at the operation level. Findings equally revealed that visual appealing of materials associated with services (tangibles), insisting on error-free records (reliability), willing to help (responsiveness), having the knowledge to answer questions (assurance) and giving individualised attention (empathy) were the most important service quality performance indicators. Furthermore, the study revealed that strategic FM roles significantly influenced tangibles, reliability and responsiveness of staff and the services. Besides, tactical FM roles significantly influenced all service quality indicators except assurance, while operational FM roles had significant influence on tangibles, responsiveness and empathy.
Originality/value
To the best of the author’s knowledge, this study has provided first ever insight into the extent of FM strategic roles in the banking sector and influence of FM roles on service quality performance.