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Article
Publication date: 13 April 2010

Michelle Brown, Douglas Hyatt and John Benson

The purpose of this paper is to examine the role of low quality performance appraisals (PA) on three human resource management outcomes (job satisfaction, organisational…

26904

Abstract

Purpose

The purpose of this paper is to examine the role of low quality performance appraisals (PA) on three human resource management outcomes (job satisfaction, organisational commitment and intention to quit).

Design/methodology/approach

Using data from 2,336 public sector employees clusters of PA experiences (low, mixed and high) were identified. Regression analysis was then employed to examine the relationship between low quality PA experiences and job satisfaction, organisational commitment and intention to quit.

Findings

Employees with low quality PA experiences (relative to those with mixed and high quality PA experiences) were more likely to be dissatisfied with their job, be less committed to the organisation and more likely to be contemplating leaving the organisation.

Research limitations/implications

The data were collected in a large public sector research organisation where the results of the appraisal were linked to pay increments. Further research is needed to determine the applicability of the results to private sector employees.

Practical implications

The quality of the PA experience varies and a low quality experience results in lower job satisfaction and organisational commitment and higher quit intentions. The challenge for human resource (HR) practitioners is to decide whether the allocation of additional resources to ensure that all employees have a uniformly high quality PA experience is a worthwhile investment.

Originality/value

Research has tended to focus on the relationship between a single feature of a PA process and HR outcomes. Organisations need to acknowledge the importance of the overall PA experience when evaluating its consequences for HRM outcomes.

Details

Personnel Review, vol. 39 no. 3
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 1 September 1981

The next I.F.A. Conference is to be held at Long Beach, California, USA from Sunday 18th April to Wednesday 21st April. The prime sponsors are McDonnell‐Douglas. All meetings and…

16

Abstract

The next I.F.A. Conference is to be held at Long Beach, California, USA from Sunday 18th April to Wednesday 21st April. The prime sponsors are McDonnell‐Douglas. All meetings and accommodation of delegates will be at the Hyatt Long Beach Hotel, which is located at the Long Beach Marina, 22 miles from Los Angeles International Airport. Room costs are Singles: US$55.00 and Doubles: US$62.00 per day payable direct to the hotel by the delegates. A Conference Fee of US$200.00 is payable by Non‐Members only, which is refundable if the delegate's company joins IFA within three months of the Conference.

Details

Aircraft Engineering and Aerospace Technology, vol. 53 no. 9
Type: Research Article
ISSN: 0002-2667

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Article
Publication date: 1 April 1991

Richard Teare

As UK and American hospitality firms seek to extend theiroperations across Europe, this article focuses on some of the keyconcerns which are currently occupying the time and…

461

Abstract

As UK and American hospitality firms seek to extend their operations across Europe, this article focuses on some of the key concerns which are currently occupying the time and attention of executives at Forte, Holiday Inn Worldwide and Hyatt International Corporation. Each of these companies has revealed plans for international development and examples are given to illustrate their respective approaches.

Details

International Journal of Contemporary Hospitality Management, vol. 3 no. 4
Type: Research Article
ISSN: 0959-6119

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Book part
Publication date: 28 August 2018

John Steven Newman and Stephen M. Wander

Abstract

Details

Harnessing the Power of Failure: Using Storytelling and Systems Engineering to Enhance Organizational Learning
Type: Book
ISBN: 978-1-78754-199-3

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Article
Publication date: 18 April 2008

Hokey Min, Hyesung Min and Seong‐Jong Joo

This paper aims to develop a balanced scorecard for measuring the comparative efficiency of Korean luxury hotels and then set the benchmark of performance standards for Korean…

6003

Abstract

Purpose

This paper aims to develop a balanced scorecard for measuring the comparative efficiency of Korean luxury hotels and then set the benchmark of performance standards for Korean luxury hotels in the increasingly competitive hotel industry. It also aims to identify the root causes of inefficiencies and then propose ways to improve the competitiveness of Korean luxury hotels.

Design/methodology/approach

This paper proposes data envelopment analysis (DEA) to measure the comparative efficiency of six luxury hotel chains in Korea, relative to prior periods and their key competitors. In particular, this paper develops the Charnes, Cooper and Rhodes (CCR) model that is designed to derive weights without being fixed in advance. Also, the results of the CCR model with constant returns to scale were compared to those of the Banker, Charnes and Cooper (BCC) model with decreasing returns to scale.

Findings

The paper finds that the declining efficiency within some Korean luxury hotels coincides with more aggressive government crackdowns on bad bank loans in the wake of the International Monetary Fund (IMF) financial crisis and the slow adaptation of some hotels into ongoing hotel industry restructuring. The deep discount in hotel room rates did not necessarily lead to increased room occupancy. The revenue increase is not significantly correlated with the enhanced profitability of Korean luxury hotels. The Korean hotel industry reached the stage of market maturity and therefore the mere expansion of the hotel capacity would not necessarily enhance the hotel's profitability.

Originality/value

This paper uncovers the financial weaknesses and strengths of the Korean luxury hotels and identifies challenges and opportunities for the Korean hotel industry. In addition, it helps Korean hotels formulate the future survival strategies by providing the detailed picture of where they stand in terms of competitiveness. This paper is one of the first attempts to utilise DEA to develop performance measures for hotels under the balanced scorecard framework. The proposed DEA can be easily modified or extended to similar settings in other hotels such as budget hotels or other countries such as USA and Japan.

Details

International Journal of Quality & Reliability Management, vol. 25 no. 4
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 8 June 2021

Sujie Peng, Fu Jia and Bob Doherty

The purpose of this paper is to systematically review the academic literature on non-governmental organizations’ (NGOs) role in sustainable supply chain management (SSCM) to…

2028

Abstract

Purpose

The purpose of this paper is to systematically review the academic literature on non-governmental organizations’ (NGOs) role in sustainable supply chain management (SSCM) to develop a conceptual framework.

Design/methodology/approach

This paper conducts a systematic literature review through an analysis of 47 papers identified from peer-reviewed academic journals published from 2002 to 2020.

Findings

Adopting social movement theory and based on thematic findings, this paper proposes four steps and six propositions in the process of NGOs fostering SSCM. These include relative deprivation, political opportunities, resource mobilization and collective action, based on which we developed a conceptual framework regarding the role of NGOs in improving sustainability in supply chains. The proposed conceptual model opens a new avenue of research in NGO literature and several directions for further research.

Originality/value

This study may be the first to provide a systematic review of NGOs’ role in improving sustainability in supply chains. Moreover, by borrowing the social movement theory from sociology, this paper able to propose a new conceptual framework with a research agenda so as to deepen the understanding of the phenomenon and provide directions for future research.

Details

Supply Chain Management: An International Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1359-8546

Keywords

Available. Content available
Book part
Publication date: 14 March 2017

Kenneth M. Moffett

Free Access. Free Access

Abstract

Details

Forming and Centering
Type: Book
ISBN: 978-1-78635-829-5

Available. Open Access. Open Access
Article
Publication date: 20 February 2023

Xuan V. Tran

The purpose of this paper is to examine the hotel growth model including hotel brand, culture and life cycle phases of the Myrtle Beach, South Carolina, the fastest growing…

1027

Abstract

Purpose

The purpose of this paper is to examine the hotel growth model including hotel brand, culture and life cycle phases of the Myrtle Beach, South Carolina, the fastest growing tourism destination in the United States.

Design/methodology/approach

Culture reflecting consuming behaviour of low-context innovators and high-context imitators is measured by the price elasticity of demand (PED). Hotel brand reflecting guests’ hotel class is measured by the income elasticity of demand. Autoregressive distributed lag has been conducted on the Smith Travel Research data in 33 years (1989–2022) to determine the relationship among hotel brand, culture and life cycles.

Findings

Skilled labour is the key to make hotels grow. Therefore, increase room rates when hotels possess skilled professionals and decrease room rates when hotels have no skilled professionals. During the rejuvenation in Myrtle Beach (1999–2003), hoteliers increased room rates for innovators due to skilled professionals to increase revenue. Otherwise, a decrease in room rates due to lack of skilled professionals would lead to increase revenue.

Research limitations/implications

(1) Although Myrtle Beach is one of the fastest growing tourism destinations in the US, it has a relatively small geographic area relative to the country. (2) Data cover over one tourist life cycle, so the time span is relatively short. Hoteliers can forecast the number of guests in different culture by changing room rates.

Practical implications

To optimize revenue, hoteliers can select skilled labour in professional design hotel brands which could make an increase in demand for leisure transient guests no matter what room rates increase after COVID-19 pandemic.

Social implications

The study has considered the applied ethical processes regarding revenue management that would maximize both revenue and customer satisfaction when it set up an increase in room rates to compensate for professional hotel room design or it decreases room rates for low-income imitators in exploration and development.

Originality/value

This research highlights that (1) skilled design in the luxury hotel brand is the key for the hotel growth and (2) there is a steady state of the growth model in the destination life cycle.

Details

International Hospitality Review, vol. 38 no. 2
Type: Research Article
ISSN: 2516-8142

Keywords

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Book part
Publication date: 28 August 2018

John Steven Newman and Stephen M. Wander

Abstract

Details

Harnessing the Power of Failure: Using Storytelling and Systems Engineering to Enhance Organizational Learning
Type: Book
ISBN: 978-1-78754-199-3

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Book part
Publication date: 7 December 2020

Tobias Hahn

Business sustainability urges firms to simultaneously address economic, ecological, and social concerns. It innately combines different potentially competing organizational…

Abstract

Business sustainability urges firms to simultaneously address economic, ecological, and social concerns. It innately combines different potentially competing organizational elements. Therefore, sustainability represents a suitable context for the study and practice of hybridity. Based on an understanding of hybridity as a continuum, in this chapter, the author distinguish between four different forms of hybridity for business sustainability, depending on the degree of integration and autonomy of sustainability initiatives in business organizations. With ceremonial hybridity, businesses only leave the impression to pursue business and sustainability goals but focus their practices on conventional business priorities. Contingent hybridity denotes an approach where ecological and social concerns are only pursued to the extent that they align with business goals. With peripheral hybridity, firms pursue sustainability initiatives in their own right but do not integrate them with core business activities. Full hybridity puts both business as well as sustainability at the core of the organization without emphasizing one over the other. These different forms of hybridity in business sustainability are illustrated with examples from various business organizations. By characterizing different degrees of hybridity in business sustainability, the argument and the examples highlight how organizational hybridity and business sustainability can fruitfully inform one another. The author develop research opportunities for using business sustainability as a context for studying different degrees as well as the dynamics of hybrid organizing and for using different degrees of hybridity for achieving a better understanding of different pathways toward substantive business contributions to sustainable development.

Details

Organizational Hybridity: Perspectives, Processes, Promises
Type: Book
ISBN: 978-1-83909-355-5

Keywords

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