Donna E. Cromer and Andrea R. Testi
Dynamic and effective reference librarians are the single most important factor in ensuring quality reference services in any library. The best reference librarians are…
Abstract
Dynamic and effective reference librarians are the single most important factor in ensuring quality reference services in any library. The best reference librarians are intelligent and curious, have good social interaction skills, are knowledgeable about both reference practices and resources, possess relevant subject expertise, and are highly motivated to provide excellent reference services.