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This study aims to examine the joint impact of customer mistreatment (external stressor) and team performance pressure (internal stressor) on employees’ proactive customer service performance (PCSP) using the stressor-emotion model.

The sample consisted of 220 employees and 54 branch leaders from a large restaurant chain in China. This study conducted a multi-time and multi-source design study using Mplus 7.4 to examine the hypotheses.

Customer mistreatment has a positive effect on employees’ emotional exhaustion, which further reduces PCSP. Team performance pressure strengthens the dysfunctional effect of customer mistreatment on emotional exhaustion, whereas leaders’ positive affective presence mitigates the negative relationship between emotional exhaustion and PCSP.

This study investigates how internal and external stressors jointly affect employees’ PCSP. Thus, it provides a comprehensive perspective of employee stress management and active service management for organization managers.

基于压力源-情绪模型, 本研究旨在了解客户不当对待（外部压力源）和团队绩效压力（内部压力源）如何共同影响员工的主动对客服务绩效。

我们的样本来自中国一家大型连锁餐厅的220名员工和54名分店负责人。我们进行了多时间和多来源设计, 并采用Mplus 7.4检验所有假设。

客户不当对待会导致员工情绪衰竭, 进而降低主动对客服务绩效。团队绩效压力加强了客户不当对待对员工情绪衰竭的消极影响,而领导者积极情感体现可以减弱员工情绪衰竭对其员工主动对客服务绩效的负面影响。

本文的贡献是全面探讨内部和外部压力源如何共同影响员工的主动对客服务绩效, 从而为组织管理者提供一个更全面的员工压力管理和主动服务管理的视角。

Este estudio examina el impacto conjunto de los abusos de los clientez (estresor externo) y la presión sobre el rendimiento del equipo (estresor interno) en el rendimiento proactivo del servicio al cliente (PCSP) de los empleados utilizando el modelo estresor-emoción.

Nuestra muestra está formada por 220 empleados y 54 jefes de establecimientos pertenecientes a una gran cadena de restaurantes de China. Realizamos un diseño multitemporal y multifuente con Mplus 7.4 para examinar todas las hipótesis.

Los abusos de los clientes tienen un efecto positivo sobre el agotamiento emocional de los empleados, lo que reduce aún más la PCSP. La presión sobre el rendimiento del equipo refuerza el efecto disfuncional del abuso de los clientes sobre el agotamiento emocional, mientras que la presencia afectiva positiva de los líderes mitiga la relación negativa entre el agotamiento emocional y la PCSP.

Este artículo contribuye a investigar cómo los factores estresantes internos y externos afectan conjuntamente a la PCSP de los empleados. Proporciona una perspectiva más completa de la gestión del estrés de los empleados y de la gestión activa de los servicios para los directivos de las organizaciones.

This paper aims to study the tribological behavior of the WS2/oil-impregnated porous polyimide (PPI) solid/liquid composite system, in which both PFPE (perfluoropolyether) and SiCH (silahydrocarbons) oils with different hydrocarbon chains were used, respectively. Lubricating mechanism of the composite system was also explored.

The tribological behaviors of the WS2 films against the PPI cylindrical pins before and after immersing oil were evaluated under different loads by a reciprocating-type ball-on-disc tribometer.

The composite system exhibited the low and stable friction coefficient after the running-in stage, and the lubricant oil played a positive effect. It was found that the WS2/PFPE composite system exhibited more excellent lubricating property, although sole SiCH far exceeds PFPE in lubrication. The abnormal phenomenon mainly resulted from the influence of the oil amount. XRD results on the wear track surfaces indicated that PFPE and SiCH oils with different hydrocarbon chains were likely to preferentially adsorb to the edge plane and basal plane of the WS2 crystals, respectively.

In previous studies, liquid lubricants were directly dripped or spin-coated on the solid lubricant surface. Based on its potential advantage in application, the tribological behavior and mechanism of the solid lubricating film/oil-impregnated PPI composite system were investigated in this study.

China is a significant energy consumer with increasingly severe resource constraints and environmental problems, requiring low-carbon energy transformation and encouraging high-quality energy development (HED). Green finance significantly affects the effect on HED as a cutting-edge financial strategy to support environmental improvement and encourage green development.

Using panel data from 30 provinces from 2007 to 2019 and the system-generalized method of moments method, this paper investigates the impact of green finance on HED, and further explores their threshold effect, heterogeneous and asymmetry analysis.

The main results indicate that: (1) green finance positively affects HED in China; in other words, a 1% increase in the green finance index will boost HED by an average of 0.767%; (2) as the economy improves, the positive impact of green finance on HED will be even more significant and (3) the contribution of green finance to HED is more significant in the northern provinces and areas with lower HED levels.

This paper puts forward relevant policy suggestions to further improve the construction of the green financial system.

Carbon emission is one of the most important problems of today. In this framework, it is important for countries to take the necessary actions to solve this problem. Energy use is one of the most important causes of carbon emissions. Choosing fossil fuels in this process increases the carbon emission problem. Therefore, it is understood that countries should be more sensitive about energy types. In this context, renewable energy (RE) sources are recommended by experts. However, due to some problems of these energy types, it does not seem possible to meet all energy needs from these sources. It is thought that nuclear energy will produce a permanent solution to the carbon emission problem. In this context, it is recommended that the use of nuclear energy be put on the agenda by countries.

With the increase in population, the energy needs of countries are also increasing. These countries have difficulties in meeting these increasing needs. Countries that cannot meet this need have to import energy from abroad. This situation adversely affects the current account balance of countries. Nuclear energy investments allow countries to obtain their own energy, although there are some criticisms. In this framework, while some countries in the world increase their nuclear energy investments, some countries do not have any nuclear power plants (NPP). There are 32 such countries where nuclear energy projects are running till date. Therefore, it is very important to determine the socio-economic variables of countries that have nuclear energy investments. In this context, a detailed literature analysis will be made first to determine socio-economic criteria. Then, the importance weights of these factors will be calculated using the Decision Making Trial and Evaluation Laboratory (DEMATEL) method. The profiles of the countries that make nuclear energy investments demonstrate that education level is the most essential socio-economic factor for the improvement of nuclear energy investments. Also, income inequality is another important variable in this regard. However, consumption behaviour and saving behaviour have the lowest weights.

The aim of this study is to examine the significant factors to improve the green nuclear energy investments in the emerging economies. For this purpose, balanced scorecard-based criteria are weighted with DEMATEL methodology. The findings demonstrate that technological improvement and financial issues are the most important issues for the improvement of the green nuclear energy investments in these countries. Nuclear energy working with thorium can also be obtained with proton accelerator technology that is currently quite expensive. Because of this problem, the investors are not willing to make investments for green nuclear energy projects. Hence, emerging countries should make the necessary technological investments to have proton accelerator technologies. With the help of this condition, it will be possible to reduce the cost of green nuclear energy projects which attracts the attention of the investors. This situation has a powerful contribution for the sustainable economic development of these countries.

The purpose of this study is to explore the causal relationship between smart transportation technology innovation and green transportation efficiency.

A comprehensive framework is used in this paper to assess the level of green transportation efficiency in China based on the instrumental variable – generalized method of moments model, followed by an examination of the impact of innovation in smart transportation technology on green transportation efficiency. Additionally, their non-linear relationship is explored, as are their important moderating and mediating effects.

The findings indicate that, first, the efficiency of green transportation is significantly enhanced by innovation in smart transportation technology, which means that investing in such technologies contributes to improving green transportation efficiency. Second, in areas where green transportation efficiency is initially low, smart transportation technology innovation exerts a particularly potent influence in driving green transportation efficiency, which underscores the pivotal role of such innovation in bolstering efficiency when it is lacking. Third, the relationship between smart transportation technology innovation and green transportation efficiency is moderated by information and communication technology, and the influence of smart transportation technology innovation on green transportation efficiency is realized through an increase in energy efficiency and carbon emissions efficiency.

Advancing green transportation is essential in establishing a low-carbon trajectory within the transportation sector.

This paper aims to explore the impact of Sc element on the microstructure and corrosion properties of Mg-0.5Zn alloy.

Three kinds of Mg-0.5Zn-xSc (x = 0.1, 0.3 and 0.5 Wt.%) alloys were obtained, and the microstructure and corrosion properties were both analyzed.

As the Sc concentration increases, the corrosion resistance of the alloys initially improves and subsequently deteriorates. The trace addition of Sc can effectively reduce the grain size of Mg-Zn-Sc alloys and enhance the density of the corrosion products film. Consequently, an appropriate amount of Sc can reduce the corrosion rate of Mg-0.5Zn alloy.

However, the addition of Sc also introduces the second phase particles in the alloy, leading to galvanic corrosion, which adversely affects the corrosion resistance of Mg-0.5Zn alloy. Therefore, the amount of Sc added should be carefully controlled.

This study explores the interplay among climate change, economic growth and energy consumption in G20 countries by considering the role of green energy.

This study uses various empirical tools to determine the association between carbon emissions, economic growth, renewables, non-renewables, population and urbanization for a panel of G20 countries between 1990 and 2014.

Empirical outcomes from various empirical tools reveal a positive and significant impact of economic growth, non-renewable energy consumption and urbanization on carbon emissions, and their increase will further lead to the deterioration of environmental quality. The elasticity coefficient of renewable energy coefficient is negative and significant implying an increase in its consumption will improve environmental quality. Panel causality test results reveal the existence of both short-run and long-run causality among the variables. Therefore, results infer that a reduction in the consumption of non-renewable and substitution with renewables will have a significant impact on carbon emission mitigation.

Through this study, the authors suggest the sustainable use of renewables as they are sustainable, secure, efficient, environmentally justifiable and economically viable sources of energy. Therefore, replacing traditional non-renewables with modern renewables has the potential in avoiding the dangerous impacts of greenhouse gases (GHGs) particularly in the G20 countries. This paper intends to guide policymakers regarding the environmental quality and renewable energy consumption required to hold back the fossil fuel dependence for a cleaner and greener planet.

While pursuing energy management, firms simultaneously strive to boost sales as a path towards economic performance. Also, the literature suggests that family firms exhibit greater environmental commitment than their non-family counterparts. To examine these contentions, this review espouses contingency theory to interrogate the correlations of (1) energy consumption targets, (2) energy efficiency enhancing measures, (3) energy consumption monitoring and (4) the domestic sales performance of small family firms in Turkey's food sector.

Data were sourced from the World Bank Enterprise Survey. A sample of 137 family firms in food production, processing and retail was analysed using non-linear structural equation modelling. Path coefficients were determined to estimate the extent to which energy management practices predict domestic sales.

The path analysis revealed that although energy consumption targets do not directly increase sales performance, they stimulate firms' energy efficiency enhancement measures and energy consumption monitoring to produce this effect by 21%.

The contingency lens espoused leaves room to capture further antecedents in small family food firms' technical, managerial, ownership, operational and architectural configuration that may also interact with or predict the propensity for energy management.

For practitioners, the inherent findings demonstrate that there are firm-specific material benefits arising from adopting energy management practices. And, although small firms such as family food businesses may have low energy intensities, they can improve their sales performance by setting energy targets, installing energy efficiency enhancing measures and embarking on energy consumption monitoring.

Public stakeholders in Turkey such as the Ministry of Energy and Natural Resources, the General Directorate of Energy Affairs and affiliate institutions can reflect on these findings to develop a coherent national energy management policy for small firms. Such initiatives are especially relevant to Turkey and its ambitions to join the EU which requires member states to set up a national energy efficiency action plan.

This inquiry is one of the first to examine energy management in the food sector at the family firm level through the contingency lens. Theoretically, the results draw attention and shed new light on disparate energy management practices and their discrete yet substantial contribution to sales performance.