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Over the past 20 years it has become increasingly clear that sound business strategy is the key to good financial performance. Senior managers in diversified companies have long known from experience that top‐notch business resources — modern equipment, state‐of‐the‐art technology, a motivated workforce — can be wasted in the service of competitively unrealistic business goals. But it is only in recent years that the principles of effective competitive strategy have begun to be soundly studied and codified.

An ancient management axiom holds that, “If it ain't measured, it ain't managed.” A more topical management axiom says, “The mission of business is to manage for increased shareholder value.” Putting ancient and topical together, we deduce that, “Unless wealth is measured, business is not performing its mission.” Many managers believe this. Therefore one might expect the measurement of wealth to be a routine exercise in business accounting. It is not.

This chapter examines the impact of information digitization on the rise of misinformation, and the broader implications that this has for democracy. It is based on the Researching Students Information Choices (RSIC) project, which looks at how students evaluate scientific information on the internet.¹ Part of this study looked at container collapse.

In previous decades, information was contained in a physical book, newspaper, journal, magazine, or the like. These containers offered important contextual information about the origin and validity of the information. With information digitized, this context is lost. This can facilitate misinformation, as people might make incorrect judgments about information credibility because of the lack of context.

It is vital that citizens have the information literacy skills to initially evaluate information correctly. One possibility for misinformation being pervasive is that, once encoded, it becomes resistant to correction. This underscores the importance of teaching students to evaluate the credibility of information prior to the point of encoding.

To combat misinformation, librarians can teach students to evaluate containers and the indicators of credibility that they provide. Information containers can be evaluated prior to consuming information within a resource, while fact-checking only can happen after. Because of this, container evaluation can help prevent misinformation from being encoded. Our research demonstrates that this requires thoughtful engagement with the information resources and critical evaluation of the sources that produced them, and that students cannot accurately identify containers when they rely on heuristics like the URL and Google snippet.

WHEN A biography of Dante Gabriel Rossetti was returned to Kendal library by post from Oxford University with a stamp on the date label of 5 Feb 1916 no one considered this to be very startling news. There was a compliment slip inside apologising for the delay (‘It was lurking in one of our darker corners’). I sent them a brief note thanking them, and that I thought was that.

This study aims to understand the allure and danger of fake news in social media environments and propose a theoretical model of the phenomenon.

This qualitative research study used the uses and gratifications theory (UGT) approach to analyze how and why people used social media during the 2016 US presidential election.

The thematic analysis revealed people were gratified after using social media to connect with friends and family and to gather and share information and after using it as a vehicle of expression. Participants found a significant number of fake news stories on social media during the 2016 US presidential election. Participants tried to differentiate between fake news and real news using fact-checking websites and news sources and interacted with the social media users who posted fake news and became part of the echo chamber. Behaviors like these emerged in the analysis that could not be completely explained by UGT and required further exploration which resulted in a model that became the core of this study.

This is a small-scale exploratory study with eight diverse participants, findings should not be generalized to larger populations. Time-specific self-reporting of information from social media and fake news during the 2016 US presidential election. Upgrading public policies related to social media is recommended in the study, contributing to burgeoning policy discussions and provides recommendations for both purveyors of social media and public policymakers.

Upgrade in public policies related to social media is recommended in the study and contributes to burgeoning policy discussions and provides recommendations for both purveyors of social media and public policymakers.

Social media users are spending increased time on their preferred platforms. This study increases the understanding of the nature, function and transformation of virtual social media environments and their effects on real individuals, cultures and societies.What is original/of value about the paper?This exploratory study establishes the foundation on which to expand research in the area of social media use and fake news.

This exploratory study establishes the foundation to expand research in the area of social media use and fake news.

The purpose of this study was to investigate whether and in what ways library workers in the United States encountered patrons espousing beliefs in conspiracy theories and, if so, to explore the effectiveness of the strategies they used to address information disorder during the interactions.

The study was designed with an exploratory qualitative approach. Data were collected via an online survey posted to national and state library association listservs, utilizing a self-selected sampling method. Researchers inductively and deductively analyzed results, developing predetermined themes based on the research questions, then iteratively integrating unexpected data during coding.

A total of 334 responses were received over two weeks. Data represent library workers from 43 states and Washington, D.C., including various types of libraries. Library workers interacted with patrons with conspiratorial thinking, and both library workers and patrons evidenced a range of emotions and motivations.

This is the first national study to survey library workers and whether they encountered patrons espousing conspiracy theories. While the sample size is small, themes elucidate various strategies that library workers use for interacting with patrons who express some level of conspiracy ideation.

The purpose of this paper is to examine the business-government nexus in Hong Kong as a special case, thereby contributing to a comparative examination of various significant variables affecting the study of political and economic developments in East Asia.

The paper considers the privileged position afforded to the major business groups in Hong Kong’s political system as part of the pro-Beijing United Front. It adopts a historical perspective, relying on existing literature including media reports. As the author is both an academic and a long-term pro-democracy activist, his actual experiences and extensive interviews with various important participants in Hong Kong’s business and political communities offer valuable perspectives.

In the past, the business-government nexus was perceived to be a positive factor that contributed to the territory’s economic growth. In the past decade or so, though, increasing dissatisfaction with the Hong Kong government’s performance and the widening gap between the rich and the poor have led to the emergence of a legitimacy deficit on the part of the government, resulting in rising demands for democracy which have not been met. Divisions on these issues within the local business community have posed a severe challenge to the continuation of the business-government nexus.

The author’s actual experiences and his interviews with other participants in Hong Kong’s politics provide observations of significant value. The Occupy Central campaign, which took off in the territory in 2014, demands serious consideration in terms of its political development and a key element for consideration is the response of the business-government nexus to it.

Misinformation (i.e. information identified as false) spreads widely and quickly on social media – a space where crowds of ordinary citizens can become leading voices – during a crisis when information is in short supply. Using the theoretical lenses of socially curated flow and networked gatekeeping frameworks, we address the following three aims: First, we identify emergent opinion leaders in misinformation-related conversations on social media. Second, we explore distinct groups that contribute to online discourses about misinformation. Lastly, we investigate the actual dominance of misinformation within disparate groups in the early phases of mass shooting crises.

This paper used network and cluster analyses of Twitter data that focused on the four most prevalent misinformation themes surrounding the El Paso mass shooting.

A total of seven clusters of users emerged, which were classified into five categories: (1) boundary-spanning hubs, (2) broadly popular individuals, (3) reputation-building hubs, (4) locally popular individuals and (5) non-opinion leaders. Additionally, a content analysis of 128 tweets in six clusters, excluding the cluster of non-opinion leaders, further demonstrated that the opinion leaders heavily focused on reiterating and propagating misinformation (102 out of 128 tweets) and collectively made zero corrective tweets.

These findings expand the intellectual understanding of how various types of opinion leaders can shape the flow of (mis)information in a crisis. Importantly, this study provides new insights into the role of trans-boundary opinion leaders in creating an echo chamber of misinformation by serving as bridges between otherwise fragmented discourses.

The purpose of this paper is to investigate the scholarly contribution of literature published on the much-hyped term fake news and associated terms such as misinformation, disinformation and post-truth in various disciplines, which contributes heavily to information disorder.

The study conducted a bibliometric inquiry of literature published in Scopus and Web of Science (WoS) databases (2001-2020) and steered in-depth quantitative content analysis of top-cited publications. The data mining covers 1,776 and 1,056 publications from WoS and Scopus databases, respectively. Bibliometrix R-package, VOSviewer Software tool and Microsoft Excel were used for analysis.

The study concluded that the past seven years (2014–2020) are the most productive period in studying fake news and its associated terms due to the unprecedented rise of social media and digital media. The prominent themes of the study were conducted in political, health, technology, media and social media space, whereas the output is minor in the pure science field. It is also inferred that both databases are contributing consistently in the domain of fake news literature.

The study helps in expansion of knowledge based on the research topic as well as in understanding the evolution of fake news in support of further research in this area.

Mapping scholarly contributions of scientific research provides a guiding approach and helps counter the information chaos stimulated by fake news phenomena in the digital era.