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Article
Publication date: 15 August 2019

Etienne Muller, Dominique Pelletier and André Garon

This paper aims to focus on characterization of interactions between hp-adaptive time-integrators based on backward differentiation formulas (BDF) and adaptive meshing based on…

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Abstract

Purpose

This paper aims to focus on characterization of interactions between hp-adaptive time-integrators based on backward differentiation formulas (BDF) and adaptive meshing based on Zhu and Zienkiewicz error estimation approach. If mesh adaptation only occurs at user-supplied times and results in a completely new mesh, it is necessary to stop the time-integration at these same times. In these conditions, one challenge is to find an efficient and reliable way to restart the time-integration. The authors investigate what impact grid-to-grid interpolation errors have on the relaunch of the computation.

Design/methodology/approach

Two restart strategies of the time-integrator were used: one based on resetting the time-step size h and time-integrator order p to default values (used in the initial startup phase), and another designed to restart with the time-step size h and order p used by the solver prior to remeshing. The authors also investigate the benefits of quadratically interpolate the solution on the new mesh. Both restart strategies were used to solve laminar incompressible Navier–Stokes and the Unsteady Reynolds Averaged Naviers-Stokes (URANS) equations.

Findings

The adaptive features of our time-integrators are excellent tools to quantify errors arising from the data transfer between two grids. The second restart strategy proved to be advantageous only if a quadratic grid-to-grid interpolation is used. Results for turbulent flows also proved that some precautions must be taken to ensure grid convergence at any time of the simulation. Mesh adaptation, if poorly performed, can indeed lead to losing grid convergence in critical regions of the flow.

Originality/value

This study exhibits the benefits and difficulty of assessing both spatial error estimates and local error estimates to enhance the efficiency of unsteady computations.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 29 no. 7
Type: Research Article
ISSN: 0961-5539

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Article
Publication date: 28 November 2019

Céline Blanchard, Amanda Baker, Dominique Perreault, Lisa Mask and Maxime Tremblay

The purpose of this paper is to investigate the relationship between three antecedents, namely, work self-determination, managerial support (i.e. interpersonal motivation style…

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Abstract

Purpose

The purpose of this paper is to investigate the relationship between three antecedents, namely, work self-determination, managerial support (i.e. interpersonal motivation style) and person–organization fit (P-O) (i.e. shared values among employees and the overall organization) on employee work satisfaction in a French Canadian health care context. Assessing the relationships between such intrapersonal, interpersonal and macro-level variables will help to better comprehend work satisfaction in health care and shed light on applicable transformations for management.

Design/methodology/approach

The study tested a judicious model grounded in self-determination theory in order to capture and construe the three levels of influence. Participants were recruited from four health centers in the Suroît (Quèbec, Canada) region. Management was provided with the questionnaire and asked to distribute to all employees including nurses and allied health. A serial multiple mediation analysis was used to test the proposed model.

Findings

The findings revealed that nearly 60 percent of the participants from each of the professional groups reported feeling moderately to not at all satisfied with their job (follow-up ANOVA revealed that nurses were the least satisfied). Through closer examination, the findings revealed that 46 percent of the variance in reported job satisfaction was explained by the three focal antecedents from the hypothesized model (work self-determination, managerial support and P-O fit). Therefore the model, in its entirety, represents a comprehensive perspective for influencing employee work satisfaction in particularly demanding health care work contexts.

Originality/value

The study is the first to indicate the prevailing factors necessary to pursue and support employee satisfaction within a health care context among French Canadians.

Details

Journal of Health Organization and Management, vol. 34 no. 1
Type: Research Article
ISSN: 1477-7266

Keywords

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Book part
Publication date: 30 November 2022

Antonin Cohen

The trajectory of François Perroux across the Vichy regime poses about all possible range of methodological issues to the historian of ideas: individual versus collective…

Abstract

The trajectory of François Perroux across the Vichy regime poses about all possible range of methodological issues to the historian of ideas: individual versus collective biography, ideational versus ideological reading, internal versus external analysis, etc. The chapter outlines key elements about Perroux’s trajectory showing the entanglements and boundaries of science and politics in the transition from democratic to authoritarian rule and vice versa. A particular emphasis on uncertainties and adjustments shows, against the tendency to a teleological explanation induced by a linear interpretation of his career, that different paths were considered by Perroux, but that his choices were nevertheless constrained by the forces of both the scientific and political fields.

Details

Research in the History of Economic Thought and Methodology: Including a Symposium on the Work of François Perroux
Type: Book
ISBN: 978-1-80382-715-5

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Book part
Publication date: 29 November 2019

Richard E. Killblane

Abstract

Details

Delivering Victory
Type: Book
ISBN: 978-1-78754-603-5

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Article
Publication date: 30 September 2020

Dominique Braxton and Loraine Lau-Gesk

Frontline service providers are a key touchpoint in a customer’s overall experience with a brand. Though they are recognized as important contributors to brand experiences…

3306

Abstract

Purpose

Frontline service providers are a key touchpoint in a customer’s overall experience with a brand. Though they are recognized as important contributors to brand experiences, service providers have received relatively little attention in both experienced marketing and branding research. This paper aims to illuminate the importance of understanding factors that contribute to the role services providers play within the environmental context of the customer’s brand journey.

Design/methodology/approach

This study uses two experimental studies to show that greater customer happiness and customer loyalty could be achieved through collective brand personification whereby the frontline service provider’s identity and core values align with those of the brand persona and store environment.

Findings

Specifically, findings reveal that customer happiness increases because of feelings of belongingness and greater brand authenticity when the service provider aligns with the retailer’s brand persona and store environment.

Research limitations/implications

While this study gets us closer to understanding how managers can leverage human capital in the retail service environment, there are opportunities to further explore issues such as the impact of collective brand personification on the employee.

Practical implications

Given the strong desire companies have to bolster customer happiness to increase brand loyalty, the findings bolster the importance of understanding the influential factors associated with frontline service providers. Their role in creating optimal customer experiences should not be underestimated.

Social implications

As an important cautionary note, firms should take care when creating the appearance and personality-based occupational qualifications by considering social norms and the impact on societal well-being (e.g. self-consciousness and exclusion can lead to serious illnesses and including depression). Study shows that people have an inherent need to feel accepted and belong to social groups that help to construct and affirm their self-concept, and appreciate opportunities that empower them to seize control against exclusion. Therefore, appearance and personality-based occupational qualifications should be strategically aligned with the image and goals of the firm, and not subject to management bias from an unconscious reaction to an applicant’s physical and interpersonal presentation.

Originality/value

The present study builds on both customer experience and branding literature by examining the relationship between customer happiness and collective brand personification – where the frontline service provider’s identity and core values align with those of the brand. Two experiments test the hypotheses that customer happiness increases because of feelings of belongingness with the brand and the consumer’s perception of the brand’s authenticity when the customer service provider aligns with the brand’s identity and core values.

Details

European Journal of Marketing, vol. 54 no. 10
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 26 October 2010

David Evans

The purpose of this paper is to review and analyse current research in the field of women leadership. It deals with fundamental changes observed in the past 20 years and tries to…

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Abstract

Purpose

The purpose of this paper is to review and analyse current research in the field of women leadership. It deals with fundamental changes observed in the past 20 years and tries to establish any common traits and tendencies. The question of whether changing leadership styles, emotional intelligence and different organisational requirements have favoured the emergence of women leaders is addressed. Attention is then switched to France to determine whether this country is in line with the general trends or not.

Design/methodology/approach

Current research in the field is reviewed and it is demonstrated that, with the advent of globalisation and changing leadership styles, there are some encouraging signs for the female graduates of the 21st century's international business schools, although progress is painstakingly slow. Concerning women leaders in France, 12 in‐depth, semi‐directive interviews were performed with women occupying leadership positions in medium‐sized to large companies. A cluster and content analysis is applied and conclusions drawn.

Findings

Leadership styles have changed dramatically over the past 20 years. We can say that there is a male and female leadership style. Emotional intelligence has facilitated the emergence of women leaders as have changing societal factors. The situation in France has changed drastically since the milestone date of 1968. Although there are certain aspects which are peculiar to French culture, no evidence was found to suggest that France is in any way a “cultural exception”. On the contrary, patterns observed in French companies were very much in line with the findings in the review section.

Research limitations/implications

The sample of 12 women interviewees was obviously a little limited and a more extensive survey might be conducted in the near future. There was however a large degree of convergence in the responses. The two parts of the article demonstrate that the situation for women is definitely improving even if progress is slow and painstaking. The research should be extended to a more pan‐European study as a follow‐up.

Practical implications

In view of the employment crisis predicted in 2040, more efforts will have to be made to integrate women into the workplace especially at top management level in business and engineering; emphasis should be placed on effective team management and better management training for women in general. Networking and child care facilities will have to be improved in order to keep women leaders in the system and thus avoid the “gender drain”.

Originality/value

The paper illustrates how a country born in the spirit of social justice has managed, although belatedly, to come to terms with changing gender roles and to provide the necessary infrastructures for women to attain higher levels of career advancement. In the latter case they have certainly progressed quicker than their European counterparts.

Details

Cross Cultural Management: An International Journal, vol. 17 no. 4
Type: Research Article
ISSN: 1352-7606

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Article
Publication date: 21 November 2024

Pooja, Pranay Verma and Jasbir Singh

The advent of mixed reality technologies in e-commerce presents marketers with numerous challenges in effectively harnessing these technologies to influence desired consumer…

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Abstract

Purpose

The advent of mixed reality technologies in e-commerce presents marketers with numerous challenges in effectively harnessing these technologies to influence desired consumer behaviours. This paper explores the role of mixed reality in facilitating reality congruence, with the goal of enhancing e-service quality and fostering customer engagement. Through an exploration of the affordance actualization theory within the context of human–computer interaction frameworks, the study examines how mixed reality aligns virtual experiences with real-world perceptions, thereby improving service interactions and contributing to a more immersive and engaging customer experience.

Design/methodology/approach

A survey-based research methodology was utilized to examine the sample of 346 participants drawn from e-commerce users, focusing on the conceptual model delineating interrelations among various constructs. Data analysis was conducted employing both symmetric (structural equation model) and asymmetric analysis (fuzzy-set qualitative comparative analysis).

Findings

E-service quality assumes a central role in enhancing reality congruence, thereby facilitating the development of interconnected trait associations such as trust and commitment, which are conducive to customer engagement. Additionally, the findings confirm the validity of the conceptual model through fsQCA analysis, indicating that reality congruence and trust collectively serve as robust predictors of customer engagement. However, it is noteworthy that reality congruence alone does not offer significant predictive insights into customer engagement outcomes.

Practical implications

Based on the findings, reality congruence, supported by mixed reality (MR), is essential for e-commerce service providers to induce customer engagement. The practical implications of this study suggest the need for e-commerce service providers and integrative technology designers to engage customers in a digitally connected and intensively competitive era.

Originality/value

Examining the phenomenon of user experience in a mixed reality virtual shopping environment to enhance engagement in centennial consumers is an original approach.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

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