Jerry Jacques, Sabine Mas, Dominique Maurel and Jonathan Dorey
The objective of this paper is to document and analyze the organizational activities of faculty members using a personal information management (PIM) framework developed by…
Abstract
Purpose
The objective of this paper is to document and analyze the organizational activities of faculty members using a personal information management (PIM) framework developed by Jacques (2016).
Design/methodology/approach
Interviews were carried out with seven faculty members, focusing on their personal information organization practices as they relate to their academic activities. These interviews took the form of a guided tour of informants' digital workspaces.
Findings
Analyses focused on PIM activities make it possible to identify the different strategies adopted by faculty members to organize their academic personal information. This qualitative approach highlights four activities involved in the organization of personal information: inclusion, exclusion, apprehension and implementation. It also reveals differences in the ability of faculty members to analyze their own practices. Finally, the relationship to time and memory of PIM practices is examined through the lens of the concepts of virtualization and actualization.
Originality/value
This research provides a more nuanced understanding of PIM practices, specifically of organizational activities, by considering the meaning of these practices for individuals as part of their daily lives. It aims to foster literacy by facilitating the interactions of individuals with their personal information through educational activities.
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Kate L. Daunt, Dominique A. Greer, Hyun Seung Jin and Isabella Orpen
Understanding individual susceptibility to political fake news is critical because fake news can target specific psychological profiles of vulnerable individuals. Consequently…
Abstract
Purpose
Understanding individual susceptibility to political fake news is critical because fake news can target specific psychological profiles of vulnerable individuals. Consequently, this research examines five individual risk (i.e. susceptibility) and resilience (i.e. protective) factors, conspiracy mentality, patriotism, perceived threat to freedom, media literacy and concern for disinformation, to determine if they inform belief in political fake news and subsequently, to what degree belief impacts private engagement with political fake news.
Design/methodology/approach
Using a fictional political fake news stimulus, the authors conducted a deductive thematic analysis of 10 semi-structured interviews and an online survey of 722 United Kingdom (UK) citizens analysed using structural equation modelling.
Findings
Conspiracy mentality and patriotism were positively associated with belief in political fake news, while media literacy and concern for disinformation were negatively associated with belief in political fake news. Perceived threat to freedom was a strong theme in the qualitative data but had no statistical effect on belief in political fake news. Belief in political fake news was positively associated with further engagement with the fake news story, acting as a mediator in the model.
Originality/value
Distinct from previous research that focuses on partisanship and sharing behaviour, this research forwards a model underpinned by social identity theory to build an integrated understanding of political fake news belief. The results demonstrate that political identity motivations beyond partisanship are salient when examining individual susceptibility to political fake news and that belief in political fake news plays a core role in understanding subsequent private engagement with the story.
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Social media offers youth a virtual platform to build community and amplify underrepresented voices. Online spaces are often used to respond to societal issues and adopt various…
Abstract
Purpose
Social media offers youth a virtual platform to build community and amplify underrepresented voices. Online spaces are often used to respond to societal issues and adopt various roles. This article aims to focus on Laura's case, spotlighting the intersection of online activism by a youth of Color, and social media literacies used to demonstrate civic engagement around contemporary social justice issues.
Design/methodology/approach
Through case study methods, the author examined how a youth of Color used social media to employ critical literacy practices as tools for civic engagement, advocating for social justice, and navigating the complexities of identity work in online spaces, spotlighting Laura, a self-identified Mexican and Ecuadorian Latine 18-year-old activist, to understand how social media shapes multimodal literacy practices, how youth build culture, engage in literacies and craft civic identities online.
Findings
Findings examine Laura’s social media literacies toward social justice activism, contributing to the understanding of youth activism, digital identity and civic engagement. Findings will also examine how Laura enacts online literacy practices related to her racialized identities, and how she engages in activism and civic participation related to social justice issues. These findings contribute to the understanding of youth activism, digital identity and civic engagement.
Originality/value
This paper focuses on Laura’s practices within the larger frame of politics, digital space and youth culture. Moreover, it also highlights the potential of youths' multifaceted social media literacies to redefine the educator's role by fostering youth identity and social justice literacies.
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Domenico Raucci, Dominique Lepore and Rossella Sabatiello
This paper aims to present an extension of price sensitive measurement (PSM) combined with activity-based costing (ABC) for supporting activity-based pricing approaches in the…
Abstract
Purpose
This paper aims to present an extension of price sensitive measurement (PSM) combined with activity-based costing (ABC) for supporting activity-based pricing approaches in the small and medium-sized restaurants.
Design/methodology/approach
The joint model of PSM and ABC is applied to the fixed menu pricing analysis of a typical medium-small Italian restaurant.
Findings
The outcomes confirm the potential of the activity-based pricing approach for supporting pricing decision-making in the small and medium-sized restaurants. However, the complexity of the model for these contexts suggests testing simplified versions of ABC, proposed for other sectors, to exploit integration with PSM. Further, the authors find evidence of the need to further investigate the role of informal conditions, characterizing small-medium enterprises, which may play for the successful implementation of the approach proposed.
Originality/value
There is no analysis using the suggested approach for supporting menu pricing in medium-small restaurants. This case study contributes to the literature on activity-based pricing for small and medium-sized restaurants, based on the ABC approaches.
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Dominique Boels and Antoinette Verhage
The purpose of this paper is to report on the systematic review on the topic of plural policing. The authors aim to discuss the general characteristics of empirical research into…
Abstract
Purpose
The purpose of this paper is to report on the systematic review on the topic of plural policing. The authors aim to discuss the general characteristics of empirical research into plural policing and describe the way in which police literature deals with the questions related to plural policing.
Design/methodology/approach
A systematic review, including qualitative research, focused on empirical research results.
Findings
First of all, plural policing has been subject of study in a diversity of contexts, using multiple methods and treating very diverse research questions. Although the dangers of blurring boundaries between policing actors is a focal issue in contemplative papers, empirical research on plural policing does not focus on this issue but mentions it in the margins of the research results.
Research limitations/implications
Limitations are that the authors had to set a timeframe for the systematic review and that not all research was accessible. Furthermore, the authors had to limit the studies that could be included in this systematic review.
Social implications
One of the main research questions relates to the dangers of blurring boundaries between multiple policing actors. This has important implications for citizens in their relations and contacts with police actors (in terms of transparency, equality of rights and so on).
Originality/value
The paper gives a first insight into a domain that is written on extensively, but less empirically studied and sheds light on the studies that have taken the topic of plural policing as the focal point.
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Maha Aon, Anne Katrine Graudal Levinsen, Taoufiq Abtal, Mouna Regragui, Che Henry Ngwa, Dominique Berhan Leth-Sørensen, Mohamed Bouharras, Majda Azzouzi, Adil Benjelloun, Nisrine Riffai and Marie Brasholt
High rates of suicide and self-harm are reported in prisons in Western countries, while fewer studies exist from a non-Western context. This study aims to identify rates of…
Abstract
Purpose
High rates of suicide and self-harm are reported in prisons in Western countries, while fewer studies exist from a non-Western context. This study aims to identify rates of suicide, non-fatal suicide attempts and self-harm in Moroccan prisons and to better understand the context, methods, tools, predictors and profile of persons engaged in the acts.
Design/methodology/approach
The authors report findings from a mixed-methods study carried out before an intervention project. The study consists of a systematic literature review, an analysis of suicide case files, a quantitative survey on suicide attempts and self-harm, as well as interviews and focus group discussions. The authors calculate suicide, suicide attempt and self-harm rates and present descriptive data on the incidents. The authors use regression models to explore the association between the number of incidents per individual and selected predictors, adjusting for clustering by institution.
Findings
Over a four-year period, 29 detained persons in Morocco died by suicide (average annual suicide rate 8.7 per 100,000). Most were men under the age of 30. Hanging accounted for all but one case. In one year, 230 suicide attempts were reported. Over a three-months period, 110 self-harm cases were reported from 18 institutions, cutting being the most common method. Self-harm was significantly more prevalent among persons with a life sentence or repeated incarcerations.
Research limitations/implications
To make the study manageable as part of an intervention project, the authors collected data on suicides and suicide attempts from all prisons, while data on self-harm were collected from fewer prisons and over a shorter time period. The authors did not collect comparable information from detained persons who did not die by suicide, attempt suicide or self-harm. This prevented comparative analyses. Further, it is possible that self-harm cases were not reported if they did not result in serious physical injury. Data were collected by prison staff; thus, the voice of incarcerated persons is absent.
Practical implications
This study provided a solid basis for designing an intervention project including the development of a national prison policy and guidelines on suicides, suicide attempts and self-harm and a country-wide training program for prison staff. It also led to a better surveillance system, allowing for trend analysis and better-informed policymaking. The qualitative results helped create an understanding of how staff may trivialize self-harm. This was integrated into the training package for staff, resulting in the creation of prison staff trainers who became the strongest advocates against the notion that self-harm was best ignored.
Originality/value
To the best of the authors’ knowledge, this is the first published data on suicide and self-harm in Moroccan prisons. It underscores the necessity for the intervention project and gives valuable insights into suicide and self-harm in a non-Western prison context. Further research is needed to assess whether the findings are typical of the region.
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To outline paradoxes found in literature on management consulting and present a novel way of re‐conceptualizing paradox using a performative or action‐oriented approach to…
Abstract
Purpose
To outline paradoxes found in literature on management consulting and present a novel way of re‐conceptualizing paradox using a performative or action‐oriented approach to discourse.
Design/methodology/approach
The approach is based on a theoretical reinterpretation of existing research findings on management consulting. Limited ethnographic data are also used to support the argument.
Findings
The paper argues that paradoxes are an outcome of the many, often conflicting, interpretive repertoires (IR) used to understand management consulting. This suggests that paradoxes may never be resolved but instead may constitute a key resource for agents in affecting change. This idea is illustrated with reference to ethnographic data from a study of management consultants.
Research limitations/implications
The paper suggests that a performative theory of discourse enables researchers to appreciate how and why paradoxes are reproduced in the context of organizational change.
Practical implications
Practitioners are seen to work within paradoxes, using conflicting IR as a toolkit for negotiating change.
Originality/value
Proposes a novel way of viewing paradoxes by shifting the focus away from what paradoxical accounts reflect towards what they achieve in the context of interaction.
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The insurance market has high churn rates because customers’ purchase decision-making process and claims management rely heavily on intermediaries. The purpose of this paper is to…
Abstract
Purpose
The insurance market has high churn rates because customers’ purchase decision-making process and claims management rely heavily on intermediaries. The purpose of this paper is to investigate the role played by insurers and intermediaries in customer satisfaction, as well as in the preferences of customers regarding the purchase decision-making process.
Design/methodology/approach
The first step was to select the most important attributes for Portuguese insurance customers. Three focus groups were conducted (using B2C and B2B markets), and data from Portuguese car insurance customers were gathered through an ad hoc questionnaire. Structural equation models and the multidimensional scaling unfolding model were applied.
Findings
Intermediaries play a key role in the retail insurance distribution channels by influencing customer satisfaction, claims management and the purchasing process (premium acceptance).
Practical implications
Because of the influence that intermediaries have on customer satisfaction, insurers should improve their partnerships (back office support) with intermediaries.
Originality/value
The study contributes to the retail distribution literature of the insurance sector by providing empirical evidence of the impact of intermediaries on customers’ satisfaction.
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Catherine A. Quinn, Leanne Hides, Anna Harding, Dominique de Andrade, Hollie Wilson and Lance Mergard
Significant alcohol use increases the risk of injuries and violence in young people. The purpose of this paper is to examine factors associated with receiving street service care…
Abstract
Purpose
Significant alcohol use increases the risk of injuries and violence in young people. The purpose of this paper is to examine factors associated with receiving street service care for alcohol intoxication, alcohol-related injury or violence among young people in a night-time economy (NTE).
Design/methodology/approach
Participants included 217 young adults, 135 of whom required street service care on a Friday or Saturday evening in an Australian entertainment district. The remaining 88 young adults were a matched control sample. Participants were surveyed and provided a breathalyser sample. A multinomial logistic regression was conducted to examine the relationship between blood alcohol content (BAC) level, subjective intoxication, gender, illicit drug use, age, preloading, total drinks consumed, and the receipt of care for intoxication, injury, or violence.
Findings
Of those who received care, 70.4 per cent received it for intoxication, 19.3 per cent for injury, and 10.3 per cent following a violent incident. Male gender and high BAC level were associated with receiving support following a violent incident. High-subjective intoxication and female gender were associated with receiving support for injury.
Practical implications
Results demonstrate the factors associated with receiving street service care for young people in the NTE experiencing non-emergent health needs. Further research is required to examine the impact of such a service on crime, injuries, and frontline service resources.
Originality/value
This is the first study to examine factors associated with receiving street service care for alcohol intoxication, injury, or violence in a NTE. Results inform policy and practice relating to the provision of street service care in the NTE for non-emergent health problems, and how this interrelates with other frontline services.