Dominik Jung, Marc Adam, Verena Dorner and Anuja Hariharan
Human lab experiments have become an established method in information systems research for investigating user behavior, perception and even neurophysiology. The purpose of this…
Abstract
Purpose
Human lab experiments have become an established method in information systems research for investigating user behavior, perception and even neurophysiology. The purpose of this paper is to facilitate experimental research by providing a practical guide on how to implement and conduct lab experiments in the freely available experimental platform Brownie.
Design/methodology/approach
Laying the groundwork of the tutorial, the paper first provides a brief overview of common design considerations for lab experiments and a generic session framework. Building on the use case of the widely used trust game, the paper then covers the different stages involved in running an experimental session and maps the conceptual elements of the study design to the implementation of the experimental software.
Findings
The paper generates findings on how computerized lab experiments can be designed and implemented. Furthermore, it maps out the design considerations an experimenter may take into account when implementing an experiment and organizing it along a session structure (e.g. participant instructions, individual and group interaction, state and trait questionnaires).
Originality/value
The paper reduces barriers for researchers to engage in experiment implementation and replication by providing a step-by-step tutorial for the design and implementation of human lab experiments.
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Abdullatif Abdallah, Hemanta Doloi and Dominik Holzer
The present study employs social network analysis (SNA) to demonstrate the extent to which various building information modeling (BIM) functions can be used to address significant…
Abstract
Purpose
The present study employs social network analysis (SNA) to demonstrate the extent to which various building information modeling (BIM) functions can be used to address significant issues faced by the Tanzanian public sector construction projects.
Design/methodology/approach
This study adopted secondary data obtained from a comprehensive literature review on core BIM functions and the underlying issues faced by the Tanzanian public sector construction projects. This study then adopted SNA for associating the BIM functions with relevant construction issues.
Findings
For Objective 1, the findings revealed that BIM can address 68% of significant issues faced by the Tanzanian public sector construction projects. For Objective 2, the findings revealed that the identified functions mainly addressed issues in the early phases of the project. Finally, for Objective 3, the most effective function was “spatial coordination.”
Research limitations/implications
This literature-based study does not fully capture both the current contextual issues faced by the industry and the BIM capability of stakeholders involved. In addition, this research does not distinguish between public project size and type which can influence the types of issues faced and consequently the use of BIM function. Accordingly, the research presented in this study needs to be complemented by on-the-ground feedback of industry stakeholders and needs to investigate how project size and type impacts the types of issues that emerge and the use of BIM.
Practical implications
With respect to practice, the findings of the present study highlight key BIM functions practitioners can begin to target.
Social implications
In Tanzania, public sector construction projects contribute greatly to social development of Tanzania's population. Owing to the current state of public sector projects underperforming and the negative impact the projects have on the country's development, an intervention measure such as BIM has the potential to enhance the effective and efficient delivery of these projects and thereby promote the social development of the country's population.
Originality/value
With respect to theory, this study demonstrates how core functions of BIM can be mapped with various construction-related issues in order to evaluate the efficacies of the BIM-based investments for improving overall performance in the public sector projects. With respect to practice, the method illustrated in the present study can be applied by policymakers and practitioners to identify core BIM functions to target to address pressing contextual issues faced by public sector projects in the respective contexts.
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Gaby Odekerken-Schröder, Cristina Mele, Tiziana Russo-Spena, Dominik Mahr and Andrea Ruggiero
Loneliness and isolation are on the rise, globally threatening the well-being across age groups; global social distancing measures during the COVID-19 crisis have intensified this…
Abstract
Purpose
Loneliness and isolation are on the rise, globally threatening the well-being across age groups; global social distancing measures during the COVID-19 crisis have intensified this so-called “loneliness virus”. The purpose of this paper is to develop an integrative framework and research agenda on the role of companion robots in mitigating feelings of loneliness.
Design/methodology/approach
A netnographic analysis of 595 online visual and textual descriptions offer empirical insights about the role of the companion robot Vector during the COVID-19 pandemic.
Findings
The contributions of this study are twofold. First, it postulates that companion robots have the potential of mitigating feelings of loneliness (i.e. indicator of well-being). Second, this study contributes to transformative service by developing an integrative framework introducing the roles (personal assistant, relational peer and intimate buddy) that companion robots can fulfill to mitigate feelings of loneliness through building different types of supportive relationships.
Research limitations/implications
The proposed research agenda encourages future service scholars to investigate 1) the role of robots in addressing loneliness, 2) design features that drive adoption of robots, 3) social support for different groups, 4) the operationalization and the measurement of loneliness and 5) an impact analysis of companion robots.
Practical implications
Service providers and policy makers can leverage the insights about how companion robots can help reduce a sense of loneliness.
Originality/value
The integrative framework on loneliness reduction, based on 595 unprompted online contributions issued during the COVID-19 pandemic, offers initial evidence for the impact of companion robots in reducing people's feelings of loneliness.
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Sławomir Opałka, Dominik Szajerman and Adam Wojciechowski
The purpose of this paper is to apply recurrent neural networks (RNNs) and more specifically long-short term memory (LSTM)-based ones for mental task classification in terms of…
Abstract
Purpose
The purpose of this paper is to apply recurrent neural networks (RNNs) and more specifically long-short term memory (LSTM)-based ones for mental task classification in terms of BCI systems. The authors have introduced novel LSTM-based multichannel architecture model which proved to be highly promising in other fields, yet was not used for mental tasks classification.
Design/methodology/approach
Validity of the multichannel LSTM-based solution was confronted with the results achieved by a non-multichannel state-of-the-art solutions on a well-recognized data set.
Findings
The results demonstrated evident advantage of the introduced method. The best of the provided variants outperformed most of the RNNs approaches and was comparable with the best state-of-the-art methods.
Practical implications
The approach presented in the manuscript enables more detailed investigation of the electroencephalography analysis methods, invaluable for BCI mental tasks classification.
Originality/value
The new approach to mental task classification, exploiting LSTM-based RNNs with multichannel architecture, operating on spatial features retrieving filters, has been adapted to mental tasks with noticeable results. To the best of the authors’ knowledge, such an approach was not present in the literature before.
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Tim Hilken, Jonas Heller, Mathew Chylinski, Debbie Isobel Keeling, Dominik Mahr and Ko de Ruyter
This paper aims to explore the current and future roles of augmented reality (AR) as an enabler of omnichannel experiences across the customer journey. To advance the conceptual…
Abstract
Purpose
This paper aims to explore the current and future roles of augmented reality (AR) as an enabler of omnichannel experiences across the customer journey. To advance the conceptual understanding and managerial exploitation of AR, the paper aims to synthesise current research, illustrating how a variety of current applications merge online and offline experiences, and provides a future research agenda to help advance the state of the art in AR.
Design/methodology/approach
Drawing on situated cognition theorising as a guiding framework, the paper reviews previously published research and currently deployed applications to provide a roadmap for future research efforts on AR-enabled omnichannel experiences across the customer journey.
Findings
AR offers myriad opportunities to provide customers with a seamless omnichannel journey, smoothing current obstacles, through a unique combination of embedded, embodied and extended customer experiences. These three principles constitute the overarching value drivers of AR and offer coherent, theory-driven organising principles for managers and researchers alike.
Originality/value
Current research has yet to provide a relevant, conceptually robust understanding of AR-enabled customer experiences. In light of the rapid development and widespread deployment of the technology, this paper provides an urgently needed framework for guiding the development of AR in an omnichannel context.
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Pragya Jayaswal and Biswajita Parida
Augmented reality (AR) has emerged as a new interactive technology, swiftly transforming the field of marketing. Driven by its rapid uptake in marketing practices, academic…
Abstract
Purpose
Augmented reality (AR) has emerged as a new interactive technology, swiftly transforming the field of marketing. Driven by its rapid uptake in marketing practices, academic research on AR has proliferated. This study aims to offer a holistic view of the past, present and future of augmented reality marketing (ARM) scholarship by analyzing its current and evolving research profile as well as its social and conceptual structures to inspire further research.
Design/methodology/approach
This study enriches the ARM scholarship by integrating a quantitative bibliometric analysis with a chronological-thematic review and a qualitative content analysis to develop a more comprehensive understanding of this novel area and suggest future research courses.
Findings
The bibliometric analysis reveals the key performance indicators as well as the social and conceptual structure of the ARM research field. The chronological-thematic review exhibits the advancement of ARM research over time and forecasts the emerging trends for the domain. Finally, the content analysis of recent articles reveals the current research hotspots and provides future research directions.
Research limitations/implications
The database limits the selection of literature, as the information in databases such as Scopus is updated regularly, resulting in alterations in the number of articles and citations.
Practical implications
AR developers and brand managers may use this study’s findings to understand the current ARM landscape better and make strategic decisions based on AR adoption and consumption patterns.
Originality/value
This study is singular in using a mixed methods approach by integrating the findings from bibliometric and content analyses for more reliable results and to offer a holistic perspective of the ARM sector, thereby significantly advancing the field of technology-led marketing.
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Dominik Zimon and Scott Dellana
The purpose of this paper is to explore the expectations for ISO 9001 certification in a group of small- and medium-sized enterprises, then to assess the reasons for their…
Abstract
Purpose
The purpose of this paper is to explore the expectations for ISO 9001 certification in a group of small- and medium-sized enterprises, then to assess the reasons for their subsequent abandonment of the certification and the long-term impacts of that decision.
Design/methodology/approach
Data for this study come from longitudinal case studies involving a series of questionnaires, in-depth on-site interviews and informal conversations with top managers of 22 firms in the heating technology service industry in Poland. The research process was conducted in three stages. The first stage occurred in the Summer of 2008 in which a broad analysis was conducted of the impact of ISO 9001 certification on the functioning of the organizations. The second stage was conducted in 2012, to gather the information about the organizations that subsequently abandoned their ISO 9001 certification. The third stage was carried out in 2016 to examine the longer-term impact of ISO 9001 certification abandonment in these organizations.
Findings
The main motivation for study participants obtaining ISO 9001 certification centred around market visibility and gaining new customers rather than on lowering operating costs or improving quality. Managers also expected certification to improve organization documentation. The decision to abandon certification had to do with lack of time for improvement efforts and questionable cost-benefit that could lead to higher prices. Certification was considered unnecessary to achieve the goals of the organization. In retrospect, only a small percentage (20 per cent) of small- and medium-sized enterprises in the sample group felt that abandoning ISO 9001 certification was largely the correct decision. A majority (53 per cent) thought it was largely a regrettable decision.
Research limitations/implications
The research is based on a limited number of case studies for smaller organizations in one purchasing group in industry rather than on a large cross-section of different organizations sizes and types. Therefore, the ability to draw statistical inferences is limited and the results may not generalize to other settings. However, this appears to be one of the few studies of its kind on voluntary abandonment of the certification.
Practical implications
It is important for business managers to understand not only the reasons supporting initial certification, but the rationale that organizations cite for abandonment of the certification and the long-term impacts of that decision.
Originality/value
A study of voluntary ISO 9001 certification abandonment appears to be relatively absent in the literature. This research opens a new area of research into the assessment of potential consequences of abandoning the certification.
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Phoebe Yueng-Hee Sia, Siti Salina Saidin and Yulita Hanum P. Iskandar
Mobile travel apps (MTA) smart features were identified based on recent travel application (app) trends and a literature review of MTA smart features. Subsequently, the MTA…
Abstract
Purpose
Mobile travel apps (MTA) smart features were identified based on recent travel application (app) trends and a literature review of MTA smart features. Subsequently, the MTA features that could be prioritised to increase user interest in MTA were determined. The MTA smart feature development challenges that should be mitigated were also identified.
Design/methodology/approach
The app identification and selection were based on the one-stop solution characteristics containing the common function of travel apps and eight MTA smart features. A total of 193 Apple apps and 250 Google apps were identified, where 36 apps that met the inclusion and exclusion criteria based on the Preferred Reporting Items for Systematic Reviews and Meta-Analyses flowchart were selected for evaluation.
Findings
The high user ratings for apps from both app stores revealed the acceptance of smart technology in the tourism industry. Geolocation tracking services, travel itinerary generators, and real-time personalisation and recommendation were the three major features available in the included MTA. The challenges of MTA with smart features were highlighted from the tourism organisation, app developer and user perspectives.
Practical implications
The findings can guide tourism organisations and app developers on the smart features that MTA should offer for user engagement. Technological organisations could optimise their technology stack by considering the identified smart features. The findings are valuable for scholars in terms of MTA aesthetics and usability to gain acceptability. The development challenges included significant investment in technology, location accuracy and privacy concerns when implementing MTA smart features.
Originality/value
The previous literature mainly focused on evaluating app quality, assessing app functionality, and user ratings using the Mobile Application Rating Scale, and scoping reviews of MTA articles. Contrastingly, this study is among the first in which MTA smart features were examined from a developer-centric perspective. Moreover, it is suggested that MTA includes integrated smart features for better tourism services and market penetration in the tourism industry.
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Kerem Elibal and Eren Özceylan
The purpose of this paper is to conduct a systematic literature review for industry 4.0 maturity modeling research studies to obtain a clear view of the current state-of-the-art…
Abstract
Purpose
The purpose of this paper is to conduct a systematic literature review for industry 4.0 maturity modeling research studies to obtain a clear view of the current state-of-the-art. Identifying characteristics of the studies; gaps, limitations and highlighted features has been aimed to guide future research studies.
Design/methodology/approach
The study includes a systematic literature review conducted on Scopus, IEEE Xplore and Web of Science databases and 90 publications have been reviewed. A novel qualitative taxonomy has been constructed which aims to reduce the cognitive load of the readers.
Findings
While industry 4.0 maturity modeling is an emerging concept and taking researchers’ attraction, review studies are still in infancy. Current review papers are inadequate in getting a clear idea about the concept, especially from the perspective of guiding future researchers. By the conducted approach of classification conducted in this paper, it has been seen that there are some challenges for improving the industry 4.0 maturity modeling.
Research limitations/implications
Findings represented in this study can serve academicians and practitioners to develop and/or improve industry 4.0 maturity models.
Originality/value
The study includes a novel classification for the reviewed papers. Constructed taxonomy is among the first and tabular representations instead of prose analogy that aims to simplify the review of papers.