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Article
Publication date: 15 October 2018

Carmen Domínguez-Falcón, Domingo Verano-Tacoronte and Marta Suárez-Fuentes

The strong regulation of the Spanish pharmaceutical sector encourages pharmacies to modify their business model, giving the customer a more relevant role by integrating 2.0 tools…

348

Abstract

Purpose

The strong regulation of the Spanish pharmaceutical sector encourages pharmacies to modify their business model, giving the customer a more relevant role by integrating 2.0 tools. However, the study of the implementation of these tools is still quite limited, especially in terms of a customer-oriented web page design. This paper aims to analyze the online presence of Spanish community pharmacies by studying the profile of their web pages to classify them by their degree of customer orientation.

Design/methodology/approach

In total, 710 community pharmacies were analyzed, of which 160 had Web pages. Using items drawn from the literature, content analysis was performed to evaluate the presence of these items on the web pages. Then, after analyzing the scores on the items, a cluster analysis was conducted to classify the pharmacies according to the degree of development of their online customer orientation strategy.

Findings

The number of pharmacies with a web page is quite low. The development of these websites is limited, and they have a more informational than relational role. The statistical analysis allows to classify the pharmacies in four groups according to their level of development

Practical implications

Pharmacists should make incremental use of their websites to facilitate real two-way communication with customers and other stakeholders to maintain a relationship with them by having incorporated the Web 2.0 and social media (SM) platforms.

Originality/value

This study analyses, from a marketing perspective, the degree of Web 2.0 adoption and the characteristics of the websites, in terms of aiding communication and interaction with customers in the Spanish pharmaceutical sector.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 12 no. 4
Type: Research Article
ISSN: 1750-6123

Keywords

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Article
Publication date: 9 May 2008

Domingo Verano‐Tacoronte and Santiago Melián‐González

The purpose of this research is to study the relationship between the HR control system and organizational results, examining the moderating effect of uncertainty and HR risk…

3136

Abstract

Purpose

The purpose of this research is to study the relationship between the HR control system and organizational results, examining the moderating effect of uncertainty and HR risk behavior.

Design/methodology/approach

The study analyzes the relationship between HR control systems and organizational results introducing two major moderating variables as, uncertainty and risk behavior. The data used for this study comes from questionnaire responses by sales and human resource managers of 108 Spanish firms.

Findings

The empirical results show that these moderating variables have an influence on the success of the control system, but it can be stated that the control system has an independent impact on the organizational and sales force performance.

Research limitations/implications

Small sample size and cross sectional study, and the use of subjective measures of company and HR performance are the main limitations of the work.

Practical implications

To make correct decisions about HR control systems, managers should assess their environment and the composition of the workforce. There is not a control system that is good for all situations.

Originality/value of paper

An analysis was made of an important non‐executive employee group, as the sales force is, and addressed the important issue of control and performance while the literature is focused on management control systems. The study does not limit the performance measures only to company variables, displaying customer satisfaction and human resource performance factors.

Details

International Journal of Manpower, vol. 29 no. 2
Type: Research Article
ISSN: 0143-7720

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Article
Publication date: 20 November 2007

Pablo Zoghbi‐Manrique de Lara and Domingo Verano‐Tacoronte

The purpose of this paper is to test an explanation of how procedural justice (PJ) – a specific type of organizational justice that reflects how fairly organizational procedures…

2898

Abstract

Purpose

The purpose of this paper is to test an explanation of how procedural justice (PJ) – a specific type of organizational justice that reflects how fairly organizational procedures are designed – may influence deviant workplace behavior targeting at the organization (DWB‐O). The model proposes that PJ affects DWB‐O through its influence on perceived normative conflict (PNC) with the organization. This influence, in turn, would prompt employees to reciprocate with DWB‐O.

Design/methodology/approach

In the paper, data were collected from 270 (17.46 per cent) of the 1,547 teachers at a Spanish university by intranet.

Findings

The paper finds that the structural equation modeling (SEM) results suggest that PJ is an antecedent to PNC, which fully mediates a confirmed direct – but weak – PJ relationship with DWBO.

Research limitations/implications

The paper shows that the researched teachers' job conditions are inherent to the peculiarities of the public sector that may limit the ability to extrapolate the findings in the private sector. The findings offer a better understanding of the way PJ is able to affect deviant behaviors. The findings also provide a more easily understood mechanism of the influence of procedural justice on DWB‐O.

Practical implications

Results in this paper suggest that actions designed to promote PJ may be useful in communicating how companies are trying to introduce normative harmony in the workplace. Future lines of research are also offered.

Originality/value

The paper sees that the study of the mediating role that perceived normative conflict (PNC) may play in linking perceptions of PJ to DWBO is unprecedented in organizations.

Details

International Journal of Manpower, vol. 28 no. 8
Type: Research Article
ISSN: 0143-7720

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Article
Publication date: 1 August 2006

Pablo Zoghbi Manrique de Lara, Domingo Verano Tacoronte and Jyh‐Ming Ting Ding

This study aims to test the extent to which current coercive control strategies receive research support in controlling deviant workplace Internet behavior, also called…

3896

Abstract

Purpose

This study aims to test the extent to which current coercive control strategies receive research support in controlling deviant workplace Internet behavior, also called cyberloafing. Consequently, it examines the relationship between cyberloafing and three classic coercive variables: perceived organizational control (POC), fear of formal punishment (FFP) and physical leadership proximity (LPP) as sensed by the employee. The model tested suggests that perceptions of leader physical proximity (LPP) antecede both the organizational amount of control (POC) and FFP and these both ones, in turn, affect cyberloafing. Additionally, the model suggests that POC increases FFP.

Design/methodology/approach

Data were collected from 147 (19.4 percent) of the 758 non‐teaching staff at a Spanish public university. Accessibility of individual e‐mail accounts was similar for all employees. E‐mails asking for collaboration were sent in two phases. A questionnaire was posted on the university intranet and could be accessed by clicking on a link in the e‐mails.

Findings

Structural equation modeling results show that LPP is a significant positively associated antecedent of POC and FFP. Moreover, POC, in turn, decreases cyberloafing, while FFP increases it.

Research limitations/implications

The researched employees have job conditions inherent to the peculiarities of the public sector which may limit the ability to extrapolate the findings in the private sector. The fear construct was assessed by a self‐supplied scale, and thus the presence of shades of other similar emotions could not be discounted. Findings provide a more understandable mechanism of the influence of supervisor proximity on cyberloafing.

Practical implications

These findings contribute to an understanding of the ways in which organizations can control cyberloafing and provide reservations about the intimidator strategy efficiency. Supervisor proximity through the employee's control senses appear as an effective strategy.

Originality/value

The study of the joint interaction of the cited coercive variables against cyberloafing is unprecedented.

Details

Internet Research, vol. 16 no. 4
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 1 January 2006

Santiago Melián‐González and Domingo Verano‐Tacoronte

Most works on human resource (HR) practices assume that companies use them in the same way for the entire workforce. The objective of this work is to check whether the application…

6802

Abstract

Purpose

Most works on human resource (HR) practices assume that companies use them in the same way for the entire workforce. The objective of this work is to check whether the application of HR practices varies within organizations. To be specific, HR practices can vary depending on the importance that companies attach to the job.

Design/methodology/approach

Based on the concepts of strategic value and uniqueness, four hypotheses are developed and tested by means of a survey of a sample of 735 companies.

Findings

The results of our work confirm that the internal variations in HR practices consist of the use of a more or less sophisticated approach, or more or less close to high commitment practices perspective.

Research limitations/implications

This study does not include external variables with potential influence, such as trade union power and labor regulations, which may affect determined HR practices.

Practical implications

These results may be useful in developing a realistic design of the function of HR in companies.

Originality/value

The variations that we have encountered, rather than being different configurations of practices, seem a question of positioning in a dimension in which high commitment practices and control practices are complete opposites. Results show that HR practices are not the same for all workers. There are differences, which questions the HRM proposals that do not consider possible variations in the practices within companies.

Details

Personnel Review, vol. 35 no. 1
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 29 March 2011

Marina Dabić, Marta Ortiz‐De‐Urbina‐Criado and Ana M. Romero‐Martínez

This paper seeks to review the literature on human resource management (HRM) in entrepreneurial firms. Given the importance of human resource management for entrepreneurship, the…

11660

Abstract

Purpose

This paper seeks to review the literature on human resource management (HRM) in entrepreneurial firms. Given the importance of human resource management for entrepreneurship, the purpose of this paper is to determine how far this line of research has progressed and what areas are still pending study.

Design/methodology/approach

The paper has a three‐part structure. First, the paper describes the published works. Second, it examines the topics dealt with in the literature. Third, the review identifies the limitations of the literature and outlines future lines of research for this field.

Findings

Most papers that deal with HRM and entrepreneurship together are empirical and have been published since 2000. Comprehensive and rigorous theoretical models that relate both areas do not exist.

Originality/value

The paper helps scholars orient their research in human resource management in entrepreneurial firms by providing them with a better understanding of the direction in which the field is going and what gaps remain.

Details

International Journal of Manpower, vol. 32 no. 1
Type: Research Article
ISSN: 0143-7720

Keywords

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