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Article
Publication date: 14 October 2024

Labaran Isiaku, Abubakar Sadiq Muhammad, Dokun Oluwajana and Adacha Kwala

This study examined the factors that affect attitudes and intentions for sustainable adoption of mobile financial services (MFS) in Nigeria.

342

Abstract

Purpose

This study examined the factors that affect attitudes and intentions for sustainable adoption of mobile financial services (MFS) in Nigeria.

Design/methodology/approach

The study expands the Technology Acceptance Model (TAM) by incorporating constructs like perceived service quality, perceived ease of use, perceived usefulness, perceived credibility, perceived trust and attitude. It includes an empirical analysis with 382 participants and qualitative insights from semi-structured interviews to investigate the challenges and opportunities associated with MFS adoption in Nigeria.

Findings

The findings show that perceived service quality, perceived usefulness and attitude positively influence the adoption of MFS. However, perceived ease of use and perceived credibility have little impact on adoption. Qualitative insights from Study 2 shed light on the challenges and opportunities as well as the reasons behind the insignificant effects of perceived ease of use and perceived credibility.

Originality/value

This research stands out by using a mixed-methods approach, blending quantitative and qualitative analysis to provide a more detailed understanding of the factors influencing MFS adoption.

Details

Journal of Innovative Digital Transformation, vol. 1 no. 2
Type: Research Article
ISSN: 2976-9051

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Article
Publication date: 22 July 2024

Labaran Isiaku, Abubakar Sadiq Muhammad and Dokun Oluwajana

The purpose of this study is to investigate offline retailers’ cryptocurrency adoption through the unified theory of acceptance and use of technology (UTAUT/2), technology…

144

Abstract

Purpose

The purpose of this study is to investigate offline retailers’ cryptocurrency adoption through the unified theory of acceptance and use of technology (UTAUT/2), technology acceptance model (TAM) and other related variables.

Design/methodology/approach

A mixed-method (QUANT-Qual) was employed. The study employed a quantitative approach (partial least squares-structural equation modeling) for Study 1 and a qualitative focus group discussion for Study 2. The qualitative segment enhances the comprehension and interpretation of outcomes derived from the quantitative analysis.

Findings

Study 1 identified six crucial factors in cryptocurrency adoption: trust, personal innovation, hedonic motivation, social influence, safety and a positive attitude. Perceived ease of use, price value and satisfaction were non-significant. Study 2 elaborates on the findings, and highlights the reasons for the insignificant factors.

Research limitations/implications

This research contributes to theoretical knowledge by empirically testing established technology acceptance theories like UTAUT/2 and TAM in the context of retail cryptocurrency adoption. It introduces previously unexplored factors, such as personal innovativeness, hedonic motivation and safety/reliability, enriching the theoretical landscape.

Practical implications

This study provides practical insights for cryptocurrency stakeholders, including government, regulators, consumers, businesses and the financial sector, regarding retailers' intentions to adopt cryptocurrencies in North Cyprus.

Social implications

This study can enhance understanding of factors facilitating cryptocurrency integration into mainstream retail, potentially reshaping traditional finance. Economically, adoption can boost financial inclusion, offering efficient transaction methods. This transition may disrupt existing economic models, drive payment technology innovation and change consumer behavior toward digital assets.

Originality/value

This study stands out by using a mixed-method approach to comprehensively examine cryptocurrency adoption by offline retailers, considering various factors and providing a holistic perspective, unlike previous research that often focused on specific user groups.

Details

The Bottom Line, vol. 37 no. 4
Type: Research Article
ISSN: 0888-045X

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Article
Publication date: 10 May 2022

Ibrahim Adeshola, Dokun Oluwajana, Abraham Ayobamiji Awosusi and Olukunle Samuel Sogeke

This study examines how cultural dimensions' influence management style and organizational culture in a multicultural environment.

982

Abstract

Purpose

This study examines how cultural dimensions' influence management style and organizational culture in a multicultural environment.

Design/methodology/approach

This study adopts a quantitative approach to achieve these objectives, with 270 questionnaires obtained from employees working in a multicultural environment. The resulting data was analyzed using the PLS-SEM statistical approach.

Findings

The study results suggest that organizations should prioritize their integrity using the influence of cultural diversity, management styles, organization culture and social interactivity to achieve different dimensions of human satisfaction.

Practical implications

The results in general present a statistically significant positive effect of power distance, masculinity/femininity and uncertainty avoidance on organizational culture, indicating that disposition to organizational culture has a significant role in trust development, particularly in diverse cultures.

Originality/value

The influence of organizational culture on organizational performance cannot be ignored in a multicultural workplace, especially when it is related to employee performance and commitment. As the world globalizes, many organizations are facing the challenge of cultural differences. Therefore, it is necessary to examine how cultural dimensions affect management style and organizational culture. As a result, this study further considers the empirical evidence of work engagement and its impact on employee satisfaction.

Details

Kybernetes, vol. 52 no. 10
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 9 September 2021

Jola-Ade Ashiru, Galip Erzat Erdil and Dokun Oluwajana

The purpose of this paper is to examine the influence of high performance work systems (HPWSs) on employee voice, employee innovation and organization performance in a service…

2571

Abstract

Purpose

The purpose of this paper is to examine the influence of high performance work systems (HPWSs) on employee voice, employee innovation and organization performance in a service organization. The study examines the mediating roles of employee voice on HPWSs and organizational performance.

Design/methodology/approach

An online survey was distributed to 600 professional staff and a total number of 360 respondents returned the survey. The hypotheses are tested through the use of the variance-based structural equation modeling (SEM) technique.

Findings

These findings indicate that the HPWS has a significant impact on employee innovation and organization performance. The empirical evidence does not support the relationship between HPWS and employee voice and also employee voice does not mediate the relationship between HPWS and organization performance in a human resource (HR) service organization.

Research limitations/implications

Employee voice does not empirically mediate the relationship between HPWS and organization performance; other factors can be further explored. Future research should employ other theories of strategic human resource management (SHRM) to further explore more factors that influence the HPWS on employee innovation, employee voice and organization performance.

Practical implications

The organization should respond to employee voice through aforementioned rather than the use of traditional, strategic and operational methods or tools believed to be the best approach to employee issues.

Originality/value

This study builds a solid empirical investigation that contributes to the HPWS existing body of knowledge. It is also significant as it is one of the few studies that examine the link between HPWS and job outcomes, like employee voice, employee innovation and organizational performance, in an HR service organization and also employee voice as a mediator on HPWS and organizational performance.

Details

Journal of Organizational Change Management, vol. 35 no. 1
Type: Research Article
ISSN: 0953-4814

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Article
Publication date: 12 January 2023

Orhan Uludag, Dokun Oluwajana and Emmanuel Ekanem

The purpose of this article is to examine the factors that influence turnover intentions by examining the effect of congruent internal marketing on turnover intentions among…

591

Abstract

Purpose

The purpose of this article is to examine the factors that influence turnover intentions by examining the effect of congruent internal marketing on turnover intentions among restaurant employees in North Cyprus. The study also integrates work immersion variables to factor in the reduction of turnover intentions of employees.

Design/methodology/approach

The quantitative study employed questionnaires distributed to 150 participants at various restaurants throughout Northern Cyprus. The study's results were utilized to examine the effect of several components of congruent internal marketing on turnover intention, including work engagement, job satisfaction, coaching and employee development structural equation modelling.

Findings

The study confirmed a positive and significant relationship between congruent internal marketing and turnover intentions, work engagement, job satisfaction and management coaching. It is evident that congruent internal marketing is contingent on elements that minimize employees' turnover intentions. Given the increasing pace of voluntary and involuntary turnover, it is critical to provide concise research for both present and future analysis.

Research limitations/implications

The data collection for this study was limited to the cities of Northern Cyprus, as it focuses on small business operations. Additionally, the researchers were able to collect data from only 30 establishments during the pandemic. Quintessential implication of the current study posits how internal marketing efforts coupled with coaching and engagement practises helps to reduce turnover.

Originality/value

Recently, turnover intention has emerged as a major source of concern for business and organizational survivors, particularly during this COVID-19 pandemic. This had a detrimental effect on local and international enterprises, health, education, hotels and tourism. In essence, the current crisis has had a profound effect on both internal marketing and employee turnover intentions. Drawn from the POS and SET theories, the current study develops and tests parsimonious model in fostering avenues to reduce turnover.

Details

Kybernetes, vol. 52 no. 7
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 3 February 2023

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

130

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

An online survey was distributed to 600 professional staff and a total number of 360 respondents returned the survey at a West Africa HR agency. Results showed HPWS has a significant impact on employee innovation and organization performance in West Africa HR organization. The authors failed to prove a link between HPWS and “employee voice.” But they did show a positive effect of employee voice on employee innovation.

Originality/value

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Details

Human Resource Management International Digest , vol. 31 no. 2
Type: Research Article
ISSN: 0967-0734

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