Djoko Sigit Sayogo, Sri Budi Cantika Yuli and Firda Ayu Amalia
This study aims to identify and outline the critical challenges affecting the inclination of executives to use data as the basis for making decisions at a local government level.
Abstract
Purpose
This study aims to identify and outline the critical challenges affecting the inclination of executives to use data as the basis for making decisions at a local government level.
Design/methodology/approach
The study conducted in-depth interviews with 21 public officials comprising middle- and top-level executives from 18 agencies and offices at the Bojonegoro Regency, one of Indonesia’s most progressive regencies in pursuing open government and smart cities.
Findings
The findings demonstrate that ensuring a good quality data architecture, nurturing data culture and developing analytics capability are essential in the case of a developing country such as Indonesia. However, insufficient policies and regulations, a nonexistent evaluative framework for data quality, disruptive local tradition and the ingrained autocratic administration represent significant and unique challenges to implementing data-driven decision-making in the local government in Indonesia.
Research limitations/implications
The chosen research approach may result in a need for more generalizability beyond Indonesia, accentuating the necessity for the geographical objects to include other developing countries in future research.
Practical implications
The findings showcase that lack of awareness and acceptance from public officials and the general public of the importance of a data-driven approach; as such, a better understanding of the change in attitudes and mindsets of public officials is invariably one of the critical practical determinants.
Originality/value
The findings signify the importance of creating robust accountability systems and evaluative frameworks that consider the many variables influencing decisions that capture the significance of organizational and local culture.
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Djoko Sigit Sayogo, Sri Budi Cantika Yuli and Wiyono Wiyono
The purpose of this paper is to explore the challenges and critical factors of interagency information sharing (IIS) from the perspectives of technology, organization, policy and…
Abstract
Purpose
The purpose of this paper is to explore the challenges and critical factors of interagency information sharing (IIS) from the perspectives of technology, organization, policy and public participation in a developing country.
Design/methodology/approach
This study conducted a case study encompassing documentation analysis and in-depth semi-structured interviews of 15 public managers and other public officials in the Regency of Bojonegoro, Indonesia.
Findings
The findings demonstrate that addressing factors residing in organizational and policy and regulations challenges are critical and should precede the needs of technology. The findings also identified three factors affecting IIS in a developing country. First, the embeddedness of agencies in rigid bureaucratic and autocratic structure complicates the collaboration in IIS, such as promoting jurisdiction conflicts. Second, this study identifies the crucial influence of top executives on every activity in IIS, including resolving conflicts. Finally, political instability augments the crucial function of creating public awareness and participation. Public awareness and participation become more critical because public support carries political precedent that eventually affects the continuity of ICTs initiatives.
Research limitations/implications
Owing to the chosen research approach, the research results may lack generalizability beyond Indonesia. Furthermore, this research design did not specify the interviewees to rank and prioritize the challenges and critical factors, nor that the authors ask for the strategy to alleviate the challenges.
Practical implications
The challenges of data management engender practical implication in which public managers should focus more on communicating and socializing, as well as providing training on the importance of data and the new technology not only early in the phase of the project but also during the implementation. Furthermore, in the effort to ensure the continuity of the project, public managers could continuously nurture public participation and spark public interest through the use of social media.
Originality/value
Many studies on the challenges of implementing IIS focusing in developed countries might overlook the possible distinctive challenges affecting the adoption of IIS by the government in developing countries. This study identified several unique contexts and critical situational factors affecting interagency information sharing pertinent to a developing country.
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J. Ramon Gil-Garcia, Theresa A. Pardo and Djoko Sigit Sayogo
This paper aims to argue that the structure of the response to the World Trade Center (WTC) crisis can be characterized as an inter-organizational network and the majority of the…
Abstract
Purpose
This paper aims to argue that the structure of the response to the World Trade Center (WTC) crisis can be characterized as an inter-organizational network and the majority of the activities can be identified as network management.
Design/methodology/approach
Using a mixed-method research strategy encompassing in-depth interviews and a sociometric survey, the authors characterize the response as an inter-organizational network and describe significant factors that facilitate the effective functioning and management of an emergency response.
Findings
The results provide empirical support for the claim that the management of the WTC response was very different from normal government operations in many respects. However, it was also found that complete detachment of the network-form of organization from bureaucratic hierarchy is not always possible in an emergency response, particularly in terms of leadership and the availability of resources.
Originality/value
The authors argue that bureaucratic leadership exists in political layers and is sometimes needed to provide social value to the general public and promote their engagement. Finally, the authors found evidence that the effectiveness of networks in an emergency response is influenced by certain enabling conditions, such as the severity of events, and suggest some implications for government operations.
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This paper aims to provide a preliminary understanding of factors that contribute to consumer perceptions of value and usefulness regarding online traceability for product…
Abstract
Purpose
This paper aims to provide a preliminary understanding of factors that contribute to consumer perceptions of value and usefulness regarding online traceability for product compliance to halal principles.
Design/methodology/approach
In total, 160 usable questionnaires were obtained from a large Muslim University in Indonesia through a survey. The data were tested using a multivariate regression analysis.
Findings
The current study suggests that Muslim consumers in Indonesia perceive the ability to trace a product’s compliance to halal principles as useful and important. The Muslim consumer’s perception of online traceability as useful is influenced by three main factors: the consumer’s disposition to trust, a healthy lifestyle and the reputation of the company, as well as the certification bodies.
Social implications
The findings suggest that information and communication technologies play an instrumental role in facilitating smart food safety policies by fostering positive changes in consumer behavior, specifically in supporting halal and healthy consumption.
Originality/value
Online traceability for halal product is a novel issue that is yet to be examined empirically in the context of Indonesia. This research should be of value to those who have an interest in assessing the importance of online traceability to enhance assessment of product information, particularly in developing countries.