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1 – 10 of 10Tharindu C. Dodanwala, Djoen San Santoso and Pooja Shrestha
The present study first explored the different dimensions of work–family conflict and job stress. It then evaluated the mediating role of time and strain-based work–family…
Abstract
Purpose
The present study first explored the different dimensions of work–family conflict and job stress. It then evaluated the mediating role of time and strain-based work–family conflict on the relationship between role overload and psychological stress and role overload and physiological stress.
Design/methodology/approach
The study utilized a quantitative data collection approach through a questionnaire design. With the aid of the questionnaire, 308 samples were collected from the project-level staff of ten construction organizations in Sri Lanka. The collected data were analyzed using a structural equation modeling approach to address the research hypotheses.
Findings
Results supported the mediating role of work–family conflict on the relationship between role overload and job stress. Specifically, the time and strain-based work–family conflict combined partially mediated the effect of role overload on psychological stress. While strain-based work–family conflict fully mediated the effect of role overload on physiological stress. Hence, the organizations that seek employee well-being should focus on developing a conducive working environment with a focus on a reasonable workload for everyone. Besides, the management should give special consideration to working hours as it affects both the employees' stress levels and family life.
Originality/value
This study added the mediating role of time and strain-based work–family conflict to the previous empirical research on the relationship between role overload and job stress dimensions. Besides, this study discusses the different dimensions of work–family conflict and job stress, which is a less explored area in the construction literature.
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Chu Chu Myat Thwe Win, Tharindu C. Dodanwala and Djoen San Santoso
The present study developed an integrated model to evaluate the relationship between service quality, brand image, customer satisfaction and customer loyalty in the context of…
Abstract
Purpose
The present study developed an integrated model to evaluate the relationship between service quality, brand image, customer satisfaction and customer loyalty in the context of Myanmar’s construction industry.
Design/methodology/approach
Data on the study variables were gathered from a cross-sectional survey of 210 client organizations that own private buildings in Myanmar. A factor analysis-validated structural equation model was developed to assess the research hypotheses and conceptual framework.
Findings
The results supported an integrated model in which brand image partly mediated the effects of service quality on customer satisfaction. Besides, the brand image and customer satisfaction fully mediated the impact of service quality on customer loyalty. Brand image exerted indirect effects on customer loyalty through customer satisfaction. The study further identified the direct effects of service quality on brand image and customer satisfaction, brand image on customer satisfaction and customer satisfaction on customer loyalty.
Originality/value
While prior studies have explored service quality in the construction industry, no integrated model has been developed to identify the relationship between service quality, brand image, customer satisfaction and customer loyalty in construction project settings. This study filled this critical gap in the literature by offering a unique perspective on the study variables and their interrelationships.
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Jungang Luo, Djoen San Santoso and Weitao Xu
This study aims to investigate the process of adjustment for international construction professionals when facing new technical contexts. It introduces a framework called…
Abstract
Purpose
This study aims to investigate the process of adjustment for international construction professionals when facing new technical contexts. It introduces a framework called construction technical intelligence (CTI) and seeks to provide valuable insights and practical guidance for professionals involved in international construction projects.
Design/methodology/approach
In this study, a grounded theory approach was employed, which included conducting in-depth interviews with 28 professionals engaged in international construction projects. The qualitative data gathered from these interviews underwent systematic analysis to identify important categories and develop theoretical perspectives.
Findings
The findings demonstrate the framework of CTI, which encompasses four essential dimensions that play a significant role in facilitating the successful adjustment of international construction professionals to new technical contexts. These dimensions underscore the multidimensional nature of CTI and offer valuable insights into the necessary capabilities for professionals to thrive in dynamic and globalized construction environments.
Originality/value
By proposing this comprehensive framework, the study contributes to the knowledge and understanding of the technical adjustment process for international construction professionals. It also establishes a foundation for future quantitative research to validate and refine the proposed model, enabling a deeper comprehension of the dynamics involved in professionals' technical adjustment.
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Djoen San Santoso and Polwatta Gallage Madusha Piumal Gallage
This paper aims to analyse the factors affecting the performance of large construction projects in Sri Lanka. The causes, impacts and mitigations in association with the critical…
Abstract
Purpose
This paper aims to analyse the factors affecting the performance of large construction projects in Sri Lanka. The causes, impacts and mitigations in association with the critical factors are explored and discussed.
Design/methodology/approach
The research focuses on the evaluation and perspectives of clients and contractors of large projects in Sri Lanka. Combined quantitative and qualitative methods were applied in this research. Initially, a questionnaire survey was conducted with clients and contractors involved in large projects to evaluate the factors affecting the performance of projects and to identify the ten most critical factors. Interviews with the clients and contractors of three large projects were conducted to examine the causes and impacts of the critical factors and the approaches used to mitigate them.
Findings
Significant differences in the factors were observed for more than 40 per cent of the total factors under study, the contractors assigning more weight to most of the factors than the clients. The study identified nine internal factors and one external factor as the critical factors. Of these, seven were related to the contractors, which suggested that the contractors have greater roles in defining performance. Lack of management and technical skills of the parties involved, human capacity, lack of understanding and knowledge of the local context, changes in government policies and political interference were identified as significant causes of the critical factors.
Originality/value
The study analysed the factors affecting the performance of large projects in Sri Lanka, which, at the time of research, had just ended a 26-year-long civil war and was pushing the construction of large projects to be competitive. The challenges faced in this effort were explored as lessons learnt that might improve the efficiency and effectiveness of infrastructure development in Sri Lanka. The combined quantitative and qualitative methods applied in this study are expected to provide new insights in the project performance research, especially the interviews of the critical factors to gain an understanding on how the factors occurred and manifested themselves in real projects. The findings are, however, expected to be applicable to other developing countries that are currently aggressively developing their large infrastructure.
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Djoen San Santoso, Stephen O. Ogunlana and Takayuki Minato
Risk is inherent in every construction project, especially complex projects like high rise buildings. It is helpful to understand the significant risks in order to anticipate…
Abstract
Risk is inherent in every construction project, especially complex projects like high rise buildings. It is helpful to understand the significant risks in order to anticipate their possible negative effects on projects. This research identifies, ranks and categorizes high potential risks in high rise building projects in Jakarta. Questionnaire surveys and interviews were conducted on engineers from contracting firms in the city. The result shows that risks related to management and design are the most significant in high rise construction projects. It is also shown that client interference should be avoided or reduced in tandem with good communication and teamwork between contractors and consultants to minimize defects. Contractors also need to give attention to the maintenance of equipment in order to sustain high productivity levels.
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Djoen San Santoso, Tri Basuki Joewono and Sandra Sunanto
The purpose of this paper is to examine how attributes of a mall contribute to the amount of time spent in the shopping centre.
Abstract
Purpose
The purpose of this paper is to examine how attributes of a mall contribute to the amount of time spent in the shopping centre.
Design/methodology/approach
The study used data collected from the questionnaire survey distributed to visitors of four major shopping centres in Bandung City, Indonesia. Ordinal logit was applied to analyse the mall built environment attributes in relation to the duration of stay. Factors related to the visit and socio-demographic background of the shoppers are also considered in this analysis.
Findings
The results show that each shopping centre has its own unique attribute(s) that keep consumers in the mall. However, attributes that boost or strengthen the image of a shopping centre do not necessarily contribute much to explaining the desire of consumers to stay. Factors pertaining to the visit and socio-demographic background of consumers have been found to play a more important role in defining the duration of visit.
Originality/value
The study provides an analysis of how the mall attributes worked in defining the visit duration in comparison to the factors related to the visit and socio-demographic factors at four shopping centres, while most studies typically only focussed on one shopping centre.
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Tharindu C. Dodanwala and Djoen San Santoso
The present study examines the mediating role of job stress on the relationship between job satisfaction facets and turnover intention of the construction project professionals in…
Abstract
Purpose
The present study examines the mediating role of job stress on the relationship between job satisfaction facets and turnover intention of the construction project professionals in Sri Lanka.
Design/methodology/approach
Data were gathered from a cross-sectional survey of 274 project-level employees of 10 construction organizations in Sri Lanka. A path analytical model is developed to assess the research hypotheses.
Findings
Results support the mediation model of job stress, in which satisfaction with supervision and job security directly contributed to a reduction in stress levels, which in turn lessened the turnover intention. Full mediation is observed from supervision, and partial mediation is observed from job security. Satisfaction with pay and co-workers directly predicted a decline in turnover intention. Contrary to the authors’ expectations, the authors could not find any significant effect from promotion to job stress and promotion to turnover intention. The results further illustrated that demographic variables, i.e. gender, age and organization tenure play a role in determining employees’ stress levels.
Originality/value
In identifying how job satisfaction facets, job stress and turnover intention are linked together, the present study added the mediating role of job stress to the previous empirical research on the relationship between job satisfaction facets and turnover intention.
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Djoen San Santoso and Nuttapon Bourpanus
This study aims to examine the influences of shifting the bidding system of Thai public infrastructure projects from e-auction to e-bidding.
Abstract
Purpose
This study aims to examine the influences of shifting the bidding system of Thai public infrastructure projects from e-auction to e-bidding.
Design/methodology/approach
A questionnaire survey was conducted with owners or senior managers with direct responsibility in deciding the mark-up of 72 small and medium-sized contractor firms. Five senior professionals were interviewed to provide insights into and to strengthen the discussion of the findings. The Wilcoxon test was applied to analyze the difference in the importance of the factors between e-auction and e-bidding.
Findings
The results revealed a shift in the importance of the factors, from those related to the financial aspects in the e-auction to the situational aspects in the e-bidding. The comparison test results also suggested that the majority of factors become significantly less important in the e-bidding system, with “identity of competitors” and “general expense of the bidding process” having the most apparent mean differences. The interview results supported by data on winning prices and estimations strongly indicated that bid collusions likely exist in the e-auction. By shifting to e-bidding, the data also show that the Thai Government can save public money in its infrastructure project development.
Originality/value
The study provides an analysis from the perspectives of contractor firms on how e-auction and e-bidding options influence bid mark-up decisions. Many studies have focused on the issues and advantages provided by the e-procurement mainly from the owner (government)’s perspective but how the change influences the contractor’s attitude has been less explored.
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Wilson Udo Udofia, B. H. W. Hadikusumo and Djoen San Santoso
This paper aims to identify and examine valid project termination reasons and the rebidding strategies of road construction project. Rebidding strategies is one of the measures to…
Abstract
Purpose
This paper aims to identify and examine valid project termination reasons and the rebidding strategies of road construction project. Rebidding strategies is one of the measures to restructure terminated/troubled road construction project.
Design/methodology/approach
An instrument which comprised 82 items entitled “Project Termination and Rebidding Strategies in Road Construction Projects in Nigeria” (PTRS) was developed to evaluate 60 randomly sampled road projects using qualified project/site managers and engineers as project respondents for the purpose of securing valid information on the terminated and rebid road construction projects. Mean, standard deviation and factor analysis shall be used as analytical tools in identifying valid termination reasons and rebidding strategies and as well as the relationship between them through regression analysis.
Findings
The paper’s findings revealed major project termination reasons and rebidding strategies. It further indicated significant relationship between variables which constitutes project termination reasons and rebidding strategies through regression analysis.
Practical implications
The outcome of the paper could be of immense benefits during the procurement phase of public project, especially regarding road construction. Stakeholders involved in the road procurement should seek relevant information concerning the road project reprocurement from the expert prior to contractual obligations.
Originality/value
Major challenges confronting the road construction project involve inappropriate procurement practices which frequently culminate into late deliveries of project. Rebidding strategies serve as a model through which cost, time and quality needs of the project client can be reassured in restructuring a terminated/troubled project.
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