Arvind Mahajan and Dileep R. Mehta
The issue of exposure management, a significant subset of international financial management, is closely intertwined with the notions of foreign exchange risk and exchange market…
Abstract
The issue of exposure management, a significant subset of international financial management, is closely intertwined with the notions of foreign exchange risk and exchange market efficiency. Since value is a function of risk, that makes an understanding of these notions germane to those who seek value in global markets. This study finds earlier attempts specifying exchange market efficiency inadequate and those dealing with foreign exchange risk deficient in generating prescriptions for exposure management. The paper focuses on the notion of the market hierarchy (goods, financial and foreign exchange) and the inter‐relationships among the markets. It helps the reader understand the theoretical constructs underlying prevailing schemes for foreign exchange exposure management. Most importantly, it identifies situations under which exposure management is relevant and potentially rewarding. It also points out circumstances when existing dictates for management will yield benefits only by accident. The paper offers some specific alternative suggestions to guide managers in making informed and logical decisions.
M.R. Dileep, Joshu Ajoon and Bipithalal Balakrishnan Nair
The tourism sector’s fragility lends significance to mental health and wellbeing, especially amongst workers in the hotel and tourism sectors. However, stakeholders’ subjective…
Abstract
Purpose
The tourism sector’s fragility lends significance to mental health and wellbeing, especially amongst workers in the hotel and tourism sectors. However, stakeholders’ subjective wellbeing and mental health in these sectors due to the coronavirus disease 2019 (COVID-19) pandemic remain under-researched, especially for destinations with unique selling propositions (USPs). Thus, this study investigates the effects of the worldwide COVID-19 pandemic on various stakeholders in Kerala, India. In particular, the authors assess the mental health and welfare of those involved in the tourism sector with an eye on how the COVID-19 pandemic has influenced the field’s psychological and technical developments.
Design/methodology/approach
This study employs an ethnographic approach to understanding the idiosyncratic experiences of stakeholders using in-depth interviews (n = 68), focus group interviews (n = 3) and participant observation for 14 months. Reflexive thematic analysis was used to analyse the data.
Findings
The findings reveal the shifting perceptions in the tourism sector’s workforce by detailing various societal, technical and physical transformations, especially amongst the younger generations. The resultant psychological mapping generates a framework of the emotional perspectives of stakeholders during each stage of the pandemic. This study also highlights the urgency of crisis-management training for the workforce.
Originality/value
The COVID-19 pandemic has affected all spheres of global business, resulting in unprecedented challenges in both personal and professional life. The sector’s fragility lends significance to mental health and wellbeing, especially amongst workers in the hotel and tourism sectors. However, the subjective wellbeing and mental health of stakeholders in these sectors due to the COVID-19 pandemic remain under-researched, especially for the developing destinations with USPs.
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Sayed Hamid Khodadad Hosseini and Leila Behboudi
The purpose of this paper is to investigate brand trust and brand image effects on healthcare service users. Nowadays, managers and health activists are showing increased tendency…
Abstract
Purpose
The purpose of this paper is to investigate brand trust and brand image effects on healthcare service users. Nowadays, managers and health activists are showing increased tendency to marketing and branding to attract and satisfy customers.
Design/methodology/approach
The current study’s design is based on a conceptual model examining brand trust and brand image effects on customer satisfaction. Data obtained from 240 questionnaires (310 respondents) were analyzed using path analysis.
Findings
Results revealed that the most effective items bearing the highest influence on customer satisfaction and on benefiting from healthcare services include brand image, staff sincerity to its patients, interactions with physicians and rapport.
Research limitations/implications
This study needs to be conducted in different hospitals and with different patients, which would lead to the model’s expansion and its influence on the patient satisfaction.
Originality/value
Being the first study that simultaneously addresses brand trust and brand image effects on customer satisfaction, this research provides in-depth insights into healthcare marketing. Moreover, identifying significant components associated with healthcare branding helps managers and healthcare activists to create and protect their brands and, consequently, leading to an increased profitability resulting from the enhanced consumer satisfaction. Additionally, it would probably facilitate purchasing processes during the service selection.
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Abd Latiff Sukri Bin Shamsuri, Ponmalar N. Alagappar and Dileep Kumar
Entrepreneurship, Strategic Management, Organizational Change Management.
Abstract
Subject area
Entrepreneurship, Strategic Management, Organizational Change Management.
Study level/applicability
Postgraduate and undergraduate students.
Case overview
Restoran Minang Plus is a self-styled family-owned and managed restaurant featuring a gamut of Malaysian Negeri Sembilan and Indonesian Padang dishes. The eatery establishment has sailed the food industry waters successfully since 2004 and currently has five branches. However, there are certain imperatives they have to institute to integrate their entrepreneurial challenges with organizational change management. The nature of the forces in the competitive restaurant landscape requires a continuous rethinking of current strategic actions, organizational change, communication systems, motivation, asset deployment and strategic flexibility to respond quickly to changing conditions and thereby develop and maintain a competitive advantage. The question is how do they integrate this organizational change management to their entrepreneurial challenges with a view to achieve and maintain competitive advantage?
Expected learning outcomes
The expected learning outcomes are as follows: understanding managing diversity by looking at the different categories of diversity, that is, generic characteristics and learned characteristics that influence work attitudes; explaining how fostering learning and reinforcement can help in increasing job satisfaction; describing the basic motivational needs of the employees and how it can help in increasing job performance; understanding how an entrepreneurial firm can maximize its firm performance through effective change management; and understanding the importance of strategic management in an entrepreneurial firm.
Supplementary materials
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Saurabh Kumar Dixit, Antonia Correia and Sangeetha Gunasekar
Naga Rajesh Kanta and Markandeya Raju Ponnada
In the construction sector, river sand has turned into a costly material due to various reasons. In the current study, used foundry sand (UFS) and spent garnet sand (SGS) are used…
Abstract
Purpose
In the construction sector, river sand has turned into a costly material due to various reasons. In the current study, used foundry sand (UFS) and spent garnet sand (SGS) are used as a partial and full replacement to sand in concrete production.
Design/methodology/approach
The objective of the work is to develop non-conventional concrete by replacing river sand with a combination of UFS (constant 20Wt.% replacement) and SGS at various percentages (20, 40, 60 and 80 Wt.%).
Findings
Compared to conventional concrete, the 28 days compressive strength of non-conventional concrete (with UFS at 20% and spent garnet sand at 20%, 40% and 60% were 8.12%, 6.77% and 0.83% higher, respectively. The 28 days split tensile strength of non-conventional concrete (UFS at 20% and SGS at 20 and 40%) were 32.2% and 51.6% higher, respectively.
Research limitations/implications
It can be concluded that 60 Wt.% of river sand can be combined replaced with 20 Wt.% UFS and 40 Wt.% SGS to produce good quality concrete whose properties are on par with conventional concrete.
Practical implications
The results showed that combined SGS and UFS can be used as a partial replacement of river sand in the manufacturing of concrete that is used in all the applications of construction sector such as buildings, bridges, dams, etc. and non-structural applications such as drainpipes, kerbs, etc.
Social implications
Disposal of industrial by-product wastes such as SGS and UFS affects the environment. A sincere attempt is made to use the same as partial replacement of river sand.
Originality/value
Based on the literature study, no work is carried out in replacing the river sand combined with SGS and UFS in concrete.