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Article
Publication date: 1 April 1999

Peter Lemaire and Dick Wanszink

Like medieval alchemists, quality modellers continue to search for a formula that will combine various elements of quality management into one unified whole. Evidence from…

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Abstract

Like medieval alchemists, quality modellers continue to search for a formula that will combine various elements of quality management into one unified whole. Evidence from companies in The Netherlands suggests the dream of linking concepts is so far still unrealized.

Details

Measuring Business Excellence, vol. 3 no. 4
Type: Research Article
ISSN: 1368-3047

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