Russell Abratt and Diane Sacks
Whether societal marketing is regarded as a legitimate andnecessary aspect of marketing in the tobacco and liquor industries isinvestigated. A review of previous research on…
Abstract
Whether societal marketing is regarded as a legitimate and necessary aspect of marketing in the tobacco and liquor industries is investigated. A review of previous research on societal marketing has been undertaken. The views of both industries are discussed and some conclusions are made with regard to their role in practising societal marketing and, thus, their influence on consumer welfare.
Details
Keywords
Rabia Ahmed, Cybele Angel, Rebecca Martel, Diane Pyne and Louanne Keenan
Incarcerated women have a disproportionate burden of infectious and chronic disease, in addition to substance use disorder and mental health illness, when compared to the general…
Abstract
Purpose
Incarcerated women have a disproportionate burden of infectious and chronic disease, in addition to substance use disorder and mental health illness, when compared to the general population (Binswanger et al., 2009; Fazel et al., 2006; Fuentes, 2013; Kouyoumdjian et al., 2012). Women often enter the correctional system in poor health, making incarceration an opportunity to address health issues. The purpose of this paper is to explore the barriers to accessing health services that female inmates face during incarceration, the consequences to their health, and implications for correctional health services delivery.
Design/methodology/approach
Focus groups were conducted in Canadian correctional center with female inmates. Focus groups explored women’s experiences with accessing health services while incarcerated; the impact of access to health services on health during incarceration and in the community; and recommendations for improving access to health services. Thematic analysis was completed using N-vivo 10.
Findings
The women described multiple barriers to accessing health services that resulted in negative consequences to their health: treatment interruption; health disempowerment; poor mental and physical health; and recidivism into addiction and crime upon release. Women made three important recommendations for correctional health service delivery: provision of comprehensive health entry and exit assessments; improvement of health literacy; and establishment of health support networks. The recommendations were organized into an “Accessing Health Services Resource Manual” for incarcerated women.
Originality/value
There is a paucity of existing literature examining provision of health services for female inmates. These findings have relevancy for correctional and community health care providers and organizations that provide health services for this vulnerable population.
Details
Keywords
Service work is often differentiated from manufacturing by the interactive labor workers perform as they come into direct contact with customers. Service organizations are…
Abstract
Service work is often differentiated from manufacturing by the interactive labor workers perform as they come into direct contact with customers. Service organizations are particularly interested in regulating these interactions because they are a key opportunity for developing quality customer service, customer retention, and ultimately generation of sales revenue. An important stream of sociological literature focuses on managerial attempts to exert control over interactions through various techniques including routinization, standardization, and surveillance. Scripting is a common method of directing workers’ behavior, yet studies show that workers are extremely reluctant to administer scripts, judging them to be inappropriate to particular interactions or because they undermine their own sense of self. This paper examines a panoptic method of regulating service workers, embodied in undercover corporate agents who patrol employee’s adherence to scripts. How do workers required to recite scripts for customers respond to undercover control? What does it reveal about the nature of interactive labor? In-depth interviews with interactive workers in a range of retail contexts reveal that they mobilize their own interactional competence to challenge the effects of the panoptic, as they utilize strategies to identify and adapt to these “mystery shoppers,” all the while maintaining their cover. The paper shows the limits on control of interactive workers, as they maintain their own socialized sense of civility and preserve a limited realm of autonomy in their work.
Details
Keywords
This chapter examines why the political collapse of Russia and Germany in the end of the First World War resulted in massive expropriation of private property in Russia and…
Abstract
This chapter examines why the political collapse of Russia and Germany in the end of the First World War resulted in massive expropriation of private property in Russia and consolidation of private property in Germany. This historical divergence is explained by the different measure of coercive capacities of the provisional governments and, consequently, their different ability to withstand the assault of the radical Left during the periods of turbulent political transitions. The measure of coercive capacities was determined primarily by support of the army, which, in turn, was contingent upon the provisional governments’ decisions to negotiate peace and exit the war.
Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
Abstract
Purpose
Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
Design/methodology/approach
This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.
Findings
Picture the scene: you are on the doorstep of your brand new house, which has one kitchen, four bedrooms, a basement and three reception rooms all with plug sockets in the corner of every room, plus one cable for any entertainment you desire. Most importantly, you have no existing contracts with any provider, so how will you plan your entertainment needs for the year ahead?
Practical implications
Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.
Originality/value
The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.
Details
Keywords
Tae-Youn Park, Reed Eaglesham, Jason D. Shaw and M. Diane Burton
Incentives are effective at enhancing productivity, but research also suggests that performance incentives can have “unintended negative consequences” including increases in…
Abstract
Incentives are effective at enhancing productivity, but research also suggests that performance incentives can have “unintended negative consequences” including increases in hazard/injuries, increases in errors, and reduction in cooperation, prosocial behaviors, and creativity. Relatively overlooked is whether, when, and how incentives can be designed to prevent such negative consequences. The authors review literature in several disciplines (construction, healthcare delivery, economics, psychology, and [some] management) on this issue. This chapter, in toto, sheds a generally positive light and suggests that, beyond productivity, incentives can be used to improve other outcomes such as safety, quality, prosocial behaviors, and creativity, particularly when the incentives are thoughtfully designed. The review concludes with several potential fruitful areas for future research such as investigations of incentive-effect duration.
Details
Keywords
Michael P. Riordan, Diane A. Riordan and E. Kent St. Pierre
Professional organizations are encouraging accounting educators to better prepare their students for their professional careers by improving students’ interpersonal skills…
Abstract
Professional organizations are encouraging accounting educators to better prepare their students for their professional careers by improving students’ interpersonal skills. Although accounting instructors are responding by including group activities in their courses, they may not be considering the negative impact of the phenomenon known as “groupthink” on the outcome of group problem solving. Our search of the Social Science Citation Index (2007) provides evidence that groupthink continues to be an area of research interest in academic disciplines other than accounting. Our search provides no evidence that accounting educators are acknowledging or addressing the potential influences the groupthink dynamic may have on students working in groups. The dynamics involved with groupthink have the potential to affect the quality of decisions made by accounting students in their classroom assignments as well as in their future professional lives. We describe the dynamics leading to groupthink, provide examples from our own experience, and offer accounting educators guidelines to discourage the impact of groupthink on the process of student work groups.