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Introduces social network analysis techniques to business logistics and transportation. The case study has two specific goals. First, it introduces social network analysis techniques to the business logistics and transportation community as a useful tool with which to study the dynamic flows of communication between members of a social network. Second, it describes a wide variety of techniques and then utilizes them to examine artifacts of scholarly communication ‐ journal citations. In doing so, it tracks the changing communication patterns across two separate time periods to describe the evolution and maturation of the fields of business logistics and transportation. Concludes that over a period of ten years the flow of information between the journals in the area of business logistics and transportation has become more efficient and that journals directly communicate with one another. Also, there is no longer a distinct break between logistics and transportation.

The WHATT forum focussed on the key relationships between industry and academics in the context of research. It revealed that significant differences exist in the importance placed on research by the major industry sectors of tourism and hospitality, and that the hospitality sector in particular has a decision culture based on instinct rather than research. The forum raised a number of questions based on the observable differences in the understanding of “research” between industry and academe, and presented views on these questions. The outcomes were positive in at least establishing a dialogue and creating a better mutual understanding to better inform debate.

This study empirically explores one of the important channel issues – the relationship between various channel support given to channel partners and the perceived (by managers) goal‐orientation of a firm. Results from an emerging market, India, indicate that perceived orientation towards both profitability and market share is not associated with any of the channel support considered. Growth orientation however is strongly associated with most of the channel support activities – both business (e.g., business advice, pricing and ordering assistance, and personnel training) as well as marketing (advertising support, sales promotional material, and inventory management assistance) oriented activities. In contrast, perceived sales volume orientation is only associated with advertising support and business advice, however, the relationship is negative. These findings have interesting implications for channel management and channel motivation.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

On April 2, 1987, IBM unveiled a series of long‐awaited new hardware and software products. The new computer line, dubbed the Personal Systems 30, 50, 60, and 80, seems destined to replace the XT and AT models that are the mainstay of the firm's current personal computer offerings. The numerous changes in hardware and software, while representing improvements on previous IBM technology, will require users purchasing additional computers to make difficult choices as to which of the two IBM architectures to adopt.

With the shift to an information-based society and to the de-centralisation of information, information overload has attracted a growing interest in the computer and information science research communities. However, there is no clear understanding of the meaning of the term, and while there have been many proposed definitions, there is no consensus. The goal of this work was to define the concept of “information overload”. In order to do so, a concept analysis using Rodgers' approach was performed.

A concept analysis using Rodgers' approach based on a corpus of documents published between 2010 and September 2020 was conducted. One surrogate for “information overload”, which is “cognitive overload” was identified. The corpus of documents consisted of 151 documents for information overload and ten for cognitive overload. All documents were from the fields of computer science and information science, and were retrieved from three databases: Association for Computing Machinery (ACM) Digital Library, SCOPUS and Library and Information Science Abstracts (LISA).

The themes identified from the authors’ concept analysis allowed us to extract the triggers, manifestations and consequences of information overload. They found triggers related to information characteristics, information need, the working environment, the cognitive abilities of individuals and the information environment. In terms of manifestations, they found that information overload manifests itself both emotionally and cognitively. The consequences of information overload were both internal and external. These findings allowed them to provide a definition of information overload.

Through the authors’ concept analysis, they were able to clarify the components of information overload and provide a definition of the concept.

This paper presents some of the key findings from a study about supporting carers in employment. It describes the qualitative experiences of family carers for older people who are in paid employment, paying particular attention to their views on assessment and service provision. The perspectives of other key stakeholders, including staff from statutory and independent sector agencies, are also considered. Support for carers in employment is one of the five priority action areas underpinning the National Strategy for Carers (DoH, 1999). However, the findings from this study reveal that carers in employment have a limited profile at strategic level and their specific needs are rarely addressed in mainstream health and social care planning processes. The findings also suggest that assessment and care management practices are failing to support carers in relation to their employment aspirations. The effectiveness of health and social care assessments in identifying and exploring the needs of carers in employment is limited and very few separate carer assessments are completed. Carers' first‐hand experiences of service provision are described. Deficits in current services are identified and examples of good practice are highlighted. The paper concludes by outlining the implications for policy and practice. It is suggested that flexible support, underpinned by partnerships between employers and staff from statutory and independent sector agencies, is the key to supporting carers in employment.