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This paper outlines a theoretical framework for studying the integration of ethnically diverse workforces in public service organizations. Individual and work group characteristics are viewed as determinants of social identity and organizational identification. Social Identity theory suggests that individuals develop self‐concept through identification with salient groups, including ethnic groups and organizational roles. The extent to which these identifications are competitive or synergistic may depend upon organizational and work group characteristics and on organizational policies concerning selection, performance appraisal, and rewards. Cross‐functional teamwork may provide an integrative mechanism which can promote intergroup relations and encourage greater organizational commitment among an ethnically diverse workforce. Cross‐functional teams can contribute to reduced intergroup conflict and promote the development of organizational identification. The benefits of cross‐functional teams will be particularly important in situations where the workforce is diverse, but work groups are ethnically homogeneous.

The case focuses on the diamond retailing industry toward the end of 2008, with the United States in an economic downturn. All diamond retailers are hit by the downturn and are facing a critical look at their strategies. Given the basic performance information on Blue Nile, Zales, and Tiffany, students are asked to consider the strengths and weaknesses of each business model with the goal of understanding business models that are better suited to handling a downturn.

The learning objectives of the case are to (1) understand the link between supply chain structure and financial performance, (2) identify key drivers of supply chain performance and how they affect a firm's ability to respond during periods of strong or weak demand, and (3) develop the alignment between supply chain structure and strategic position for a firm.

HR, strategic alignment, organizational culture and change and organizational theory and design.

Suitable for undergraduate and graduate students taking up advanced courses in HR, Change Management, Organizational Theory and Design.

This case spotlights Production Services Network (PSN) Emirates JV and the strengths of its global network. The case raises many important issues related to building a unified culture across a global organization. The case specifically focuses on the significance of sourcing the right talent and training them for the success of PSN's global network.

This case may be used to teach topics such as leading cultural changes, steps to build a strong organizational culture and the significance of systemic alignment for successful strategy execution.

A teaching note is available on request.

To share conference highlights and introduce new speakers.

A conference report of the LOEX‐of‐the‐West Conference held in June 2006 in Hawaii demonstrating trends and techniques in library instruction while addressing the use of current and emerging technologies in library instruction.

Library instruction must be relevant to students and compliment the academic programs in which they are enrolled. The theme of “Information literacy for a lifetime,” suggests how fluid the library landscape is and how necessary it is to incorporate appropriate technologies that are commonly used by students in their daily lives to support the goals for instruction.

Introducing sessions and presentations that utilized different instructional technologies this conference report suggests some rather creative strategies for teaching and offering bibliographic instruction.

On April 2, 1987, IBM unveiled a series of long‐awaited new hardware and software products. The new computer line, dubbed the Personal Systems 30, 50, 60, and 80, seems destined to replace the XT and AT models that are the mainstay of the firm's current personal computer offerings. The numerous changes in hardware and software, while representing improvements on previous IBM technology, will require users purchasing additional computers to make difficult choices as to which of the two IBM architectures to adopt.

Aims to provide highlights from the American Library Association (ALA) 2005 Midwinter meeting.

Provides a brief report of the meeting held in Boston, MA. in January 2005.

Outlines how the Public Library Association (PLA) debuted blogging at this meeting and provides a summary of the ever popular ALA Technology Showcase – the highlights of which included shared networks, library data mining and audio archives. Concludes with highlights from various Library and Information Technology Association (LITA) meetings and discussions and a detailed report on the Standards Interest Group.

A report of interest to library and information management professionals.

John Churchley is the Assistant Superintendent-Human Resources for the Kamloops/Thompson School District in British Columbia, Canada. He has a background in both arts education and educational leadership. These two fields are reflected in his work as a practitioner and leader and in his academic research. He has taught music at elementary, secondary, and university levels and has worked as a fine arts curriculum consultant and as a school principal and district administrator. John holds a Doctor of Education degree from the University of Nottingham and keeps connected academically through an appointment as Adjunct Professor at Thompson Rivers University and through his involvement in the Arts, Aesthetics, Creativity, and Organization Research Network. His research interests include: the aesthetic experience; integrated arts/aesthetic education; leadership development and its intersection with aesthetic education; and public education issues in human resources management, labor law, and labor relations. E-mail: jchurchley@sd73.bc.ca

The implementation of new technology in the workplace has produced some negative responses from employers. Two field surveys investigating the prevalence of repetitive VDU work in the UK are discussed and responses from four categories of workers – data entry operators, administrators, programmers and supervisors – are analysed. Critical psychological variables show that in all cases data entry operators gave more extreme (worse) responses than any other group. It is concluded that there appears to be widespread evidence of more routine menial tasks having been created as a result of the introduction of new technology. Guidelines regarding the use of VDUs, especially over protracted periods, are advocated, with the introduction of timely rest breaks.