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This study attempts to determine how political legitimacy and regime change affect the level of public confidence in the Mexican police. The current study also aims to examine to what extent socioeconomic and attitudinal factors are associated with levels of police confidence among Mexican citizens.

The data used in this study were obtained from two Mexican surveys conducted as part of the World Value Surveys (WVS) in 1996 and 2005. Owing to the nature of the dependent variable, a series of ordinal logistic regression analyses was employed to examine the effects of political legitimacy, regime change, attitudinal, and socioeconomic factors on public confidence in the Mexican police while controlling other relevant factors.

Consistent with prior research, results confirmed that public confidence in the police was positively associated with political legitimacy (i.e. support for regime institutions and system support), happiness, life satisfaction, marital status, and religious activity. Yet, age, education, and size of the town were negatively related to public confidence.

Since the current study used secondary data, the availability of information was limited. Only one nation was studied which limits the generalizability of the findings. Future research may attempt to study other Latin‐American nations, including Mexico, in order to address the issue of public confidence in policing on a greater scale. Further, as the police alone cannot take full credit in the public's perception of law enforcement, it is imperative that future studies also examine other government agencies (i.e. courts, prosecutors) that may lend more information on this subject.

While the police and some governing agencies may not be able to change most of the factors studied in this research, they can strive to cultivate better trust among the citizenry and seek to improve quality of life in neighborhoods which may lead to greater happiness and life satisfaction factors that may then increase the level of confidence in the police.

Service managers increasingly strive to achieve sustainability through strategies centered on circularity. With a focus on saving, extending and (re)generating resources and their enclosing service systems, circularity can contribute to environmental, social and financial gains. Yet, the notion of circularity is surprisingly understudied in service research. This article seeks to provide an initial conceptual understanding of circular service management, introducing illustrative strategies and research priorities for circular service management. This paper provides a roadmap for scholars, practitioners and policymakers to develop a deeper understanding of the opportunities from adopting circular services.

The authors explore the concept of circular service management by drawing upon existing literature on sustainability, circularity and service research. Strategies of circular service management and research priorities emerge on the basis of industry best practice examples and research on sustainability challenges and opportunities.

Service researchers have largely ignored the concept and role of circularity for service businesses. Extant research on the topic nearly exclusively features in non-service journals and/or does not seek to advance service theory through circularity. This article argues that circular service management enables the implementation of service thinking in the pursuit of sustainability and outlines four types of circular service management strategies.

The authors introduce the concept of circular service management and highlight the role of service research for designing and managing circular systems and operations. This article also offers a research agenda connecting managerial challenges and opportunities with key service research priorities for circular service management. This provides a roadmap for scholars, practitioners and policymakers to develop a deeper understanding of pursuing circular services, thereby contributing to a more sustainable future.