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The purpose of this paper is to assess the expectation and perception of the users of a library of reputed special academic institute in India on quality of library services. The paper is an effort to identify a service gap within five SERVQUAL dimensions rated by the library users.

The study was conducted through a survey methodology. The survey was implemented through a questionnaire based on five SERVQUAL dimensions. The data were collected by using 22 attributes of SERVQUAL for user expectations and perceptions of special academic institute library, and the gap score between expectation and perception of users was calculated. Based on the expectation mean score and gap score of each attributes, the researchers have identified the service shortfall in five SERVQUAL dimensions.

The result of the study indicates that there is an overall service quality (SQ) gap in services provided by institute library. However, the library is providing relatively satisfactory services to the faculty, but it needs to enhance up to the expectation level of its services to their registered participants. From the study, the average expectation score is very high and it indicates that users expect more from the institute library, particularly in Reliability and Tangibles dimensions. Out of the total 22 SERVQUAL attributes, the result reflects that 10 SERVQUAL attributes have high expectation and high service gap.

This paper will assist libraries to improve their library services, particularly in special academic training libraries. Determining SQ has been originated from marketing discipline that has progressively shown its value in the discipline of library and information science profession. This study contributes to the emergent body associated with SQ measures in libraries. Expectation-service gap chart and expectation-service gap grid are the major contribution and rarely found in SERVQUAL literature.

This empirical study aims to measure the performance of electronic service quality and related infrastructure in a state university library and suggests the strategies for further improvement based on this study.

The data collection was done through a survey questionnaire based on the 22 attributes of four e-Service quality dimensions rated on five-point Likert scale. The sample population consisted of 239 respondents comprising of different categories of users of university library.

The results of this study indicated that all four dimensions rated by the users fell between mean score 3 to 4 (good), the highest score was received in dimension online public access catalogue (OPAC) and internet service with followed by Library website, Library electronic equipment’s and e-User education. Out of total 22 e-Service quality attributes, none of the attributes received score above 4 (excellent), which indicates that still university library need to improve the current performance of e-Service quality and to take remedial steps to enhance the existing e-services and infrastructure.

Findings from this study could assist university library authority to sustain and enhance performance of e-Services that could achieve the core journey of the modern university libraries.

This study was the first endeavour for measurement of the performance of e-Service quality and related infrastructure of federal university libraries in India.

This study concentrates on assessing the research productivity in the domain of social media security in the past decades. The purpose of this study is to conduct a comprehensive bibliometric review on social media using various bibliometric indicators.

A total of 8,121 scientific publications were retrieved from Scopus database from period 1998 to 2021 using associated keyword search. This study also used VOSviewer^© tool to evaluate the network visualisation.

The result of this study revealed that there is a steady growth of annual publications except for the years 2015 and 2016. A total of 8,121 scientific publications and 80,454 total citations were found with 11.2 average citations per publication. The USA, China and India were top productive countries in terms of publishing research in the field; Chinese Academy of Sciences secured top position with 126 publications in highly productive organisation in the domain. The lecture notes in computer science from Springer Nature received a highly produced title with 553 publications and 4,453 total citations. For co-occurrence of author’s keywords, network visualisation analysis revealed that “Social Media”, “Social Network”, “Security”, “Privacy” and “Trust” found maximum occurrence in the domain of social media security.

This study provides comprehensive research status of social media security by performing a bibliometric analysis. The findings of this study will help relevant researchers to understand the research trend, pursue scientific collaborators and enhance research topic preferences.

The rareness of this study, detailed bibliometric analysis on the domain of social media security, is proven using numerous bibliometric indicators and application of VOSviewer in the domain.

The purpose of the study is to explore the bibliometric features of scientific publications in the area of domestic violence (an important global social problem) for the period 2011–2020; thus, enabling the scientific community to understand the research progress on the topic.

The data of the scientific publications were retrieved from the Scopus database. The keyword “Domestic Violence” was applied as a topic term to search articles published during the study period. The statistical analysis was conducted by using the RStudio and VOSviewer tools along with MS Excel.

A total of 11,899 scientific works were published during the study period. The annual percentage growth of publication in the area of domestic violence in the study period is 74.97%. The majority of the papers (74.72%) were published as journal articles. USA and UK have the highest numbers of scientific publications and citations. Together they account for more than half of the publications (58.38%) and citations (67 per pub). However, the highest average citation per publication has been recorded by Switzerland (34 per pub). Feder G. (UK) is the most cited author, and the Journal of Interpersonal Violence (Sage publications) has the highest number of publications, citations and source title impact ratio in the domain of domestic violence.

One can find numerous bibliometric studies in the domain of natural science, but not many studies have been conducted in the field of social sciences. In this light, the scientific community can gain from the bibliometric information regarding the scientific publications in the area of domestic violence, which is one of the dominant areas of study in social sciences.

The study will provide significant information on the trends of academic publications in the study area. It is one of the most comprehensive studies on domestic violence, which will aid the potential researchers in identifying the most prominent contributions, county-wise research distribution, author and journal productivity and other related indicators. The findings of the study will be also helpful to library authorities in reviewing and updating collection development policy.

This study aims to examine the research productivity and network visualisation on reproductive health (RH) domain with several bibliometric indicators and applied visualisation approach in co-authorship, citation, co-occurrence of keywords and bibliographic coupling analysis in the area of RH.

This study used bibliometric indicators to determine the highly productive authors, source title, documents and organisations. This study used Web of Science database and retrieved a total of 18,186 scientific publications on the domain of RH published during the period of 2010–2020. Data analysis was also performed using VOS viewer software and RStudio.

The findings discovered the increasing trends of research publications in reproductive health in past ten years. The USA UK, China and Australia were the top four productive countries in terms of publishing research in the arena, and “Kishsin DM” and “Hauser R” have secured in top two positions under highly prolific authors category. University of California, Harvard University and University of London were observed under the top three productive institutions in the domain. This study also revealed association and collaboration among authors, country and institutions in the visualisation analysis. The core findings of co-occurrence of keywords emphasised that “RH,” “assisted reproductive technology,” “women,” “pregnancy” and “in-vitro fertilization” were established frequently used keywords and have robust link strength.

The findings will be helpful to the researchers to know about the status of latest trends and development of the domain. This study is also helpful to the library authority for collection development in the specific subject domain.

To the best of the authors’ knowledge, there was no past study found on the evaluation of research productivity and network visualisation in the domain of RH, which is a globally important issue.