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Energy supply delivered via various energy projects is an important aspect of energy security for India. Managing supply through various capacity additions for providing continuous electricity 24×7 by 2019 is a significant challenge for the country. In this context, there is a need to assess the present situation of energy generation from the traditional energy projects that are being installed for the purpose of capacity addition. Thus, the purpose of this paper is to develop an inquiry model based on situation-actor-process (SAP), learning-action-performance (LAP) for the Indian energy and power sectors to analyze the status of the supply side of energy security.

A SAP-LAP model is used to synthesize the situations of both the energy and power sectors. For both systems, inquiry- and matrices-based SAP-LAP models have been considered for this purpose. The situation is presented for various issues related to the execution of different types of energy projects. Actors in these sectors are classified by those who are responsible and engaged in the execution of various energy projects. For demonstration purposes, only a thermal energy project is highlighted in this case study. Based on the synthesis of SAP elements, various LAP elements are analyzed which leads to lessons that may be learnt from the case. Suitable actions are identified, followed by an assessment of their impact on the performance of the energy projects.

By developing a framework for a SAP-LAP model for the assessment of energy security, it was found that both sectors need more investment for their sustainable growth and that the actors identified should be proactive in their decision making. Decision making should be based on the sustainable management practices of life cycle management and life cycle costing for the better utilization of energy resources to strengthen overall energy security.

The SAP-LAP analysis is used to explain the supply side of energy security in a managerial context, as applied in the case of the Indian energy and power sectors. However, some other quantitative multiple-criteria decision-making techniques like the preference ranking organization method for enrichment of evaluations, the complex proportional assessment of alternatives, the analytic hierarchy process or qualitative interactions assessment techniques such as interpretive structural modeling (ISM), total interpretive structural modeling (TISM) or the interpretive ranking process can also be explored for the development of an energy security framework.

The synthesis of SAP leads to LAP, which bridges the gap by suggesting improvement actions based on learning from the present situation of power supply, from actors in the industry and from existing processes. The model presents the situation of energy security in terms of the timely execution of energy projects and their impacts on the gross domestic product of the country.

The framework for learning can provide information to the various stakeholders, investors and sector organizations inquiring about various issues related to energy projects and supporting the idea for energy security and sustainability.

The SAP-LAP model is a novel approach for analyzing the present status of energy supply performance in a single model, which can act as the support for decision making in conflicting situations, specifically the conflicting nature of the Indian energy and power sectors.

The purpose of this research paper is to assess efficacy of e-governance implementation, influenced under the Indian-EU (European Union – EU) strategic dialogue. For the same purpose, this study aims to analyse and measure penetration level of information and communication technology (ICT) applications across ten select gross domestic product-dependent sectors (gross domestic product – GDP) in Indian economy.

Multi-criteria decision-making (MCDM) approach of PROMETHEE, using its partial and complete versions in fuzzy environment, is applied. The approach assesses e-governance efficacy in various sectors, which is chosen based on their contribution to GDP, where criteria values are assigned by expert opinions, feedback is received and lessons are learnt from training and initiatives taken under the Digital India programme launched by the Government of India. These criteria related to IT policy implementation, cyber security breaches, IT infrastructure development initiatives in select sectors are identified. Later, sectors outranking results have been highlighted using both fuzzy set theory along with PROMETHEE (F-PROMETHEE) and its visual application.

On applying F-PROMETHEE, studies found that industrial, railways, health and finance and education sectors outrank in their high merit orders. Contrary, outranking shows that agriculture, defence and aerospace sectors should be more open and accessible to adopt ICT applications in order to promote e-governance processes and their implementation to make e-services available to common citizens. For better interpretation of results, graphical analysis for interactive aid is used to present the analyses.

Research study was found useful in the assessment of ICT penetration level in to support Indo-EU relations, where PROMETHEE method is used to outrank sectors alternatives. Criteria are also weighted using fuzzy scale, and the impact of criteria on all alternatives has also been assessed. MCDM framework addresses that subjectivity lies in sectors to implement ICTs bases services. However, few other MCDM frameworks, methods such as COPRAS, GST, GRA, SAW and SWARA, can be used for the same purpose.

Sectors alternative involve high degree of complexity to adopt ICT applications for smooth e-governance and seek effective decision-making for investment prioritization and future development. This study also aims to address cyber security concerns of policymakers. Outranking methods of F-PROMETHEE are able to address the criteria-to-criteria impact and support decision-making in a more precise way.

This study is inspired from the strategic implementation of the framework of the e-Government Action Plan 2016-2020 of the EU. The findings from the paper can provide referential support to the Indian Government and policymakers to support information delivery, implement cyber security policies and various sector developments.

This research study can act as a strong base in the decision-making process in conflicting situations of e-governance in India. This study not only can synergize conflicting ideas of various stakeholders, academicians in the Indian IT-sector but also can act as support to administrators and the policymakers to monitor the status of the India-EU Information Society Dialogue.

The purpose of this research paper is to assess e-governance efficacy in various sectors of India. The paper develops on Grey System Theory (GST) methodology and enlightens grey portions of e-governance in select sectors. Research study identifies few grey criteria which affect implementation of information and communication technology (ICT) applications to support sustainable e-governance. Such criteria are related to information security breaches, information technology (IT) policy implementation, investments and strategic advantages for the various sector developments.

Considering “information” as a sensitive element to security for administration and part of dark portion to Indian economy, GST-based COmplex PRroportional ASsessment (COPRAS-G) method is adopted to assess the e-governance efficacy. The method provides flexible multicriteria decision-making (MCDM) approach to assess e-governance in prioritizing the sector alternatives of future strategic development. Priority order of select sectors is estimated, and COPRAS-G method is used in the research study to support decision-making on e-governance. Study compares ten major gross domestic product-dependent sectors based on few grey criteria. These criteria are chosen based on authors’ perspective on this study and feedback received from government officials of district levels under the Digital India-training programme. To address the subjectivity that lies in e-governance grey areas of sector, criteria are also weighted using fuzzy scale. Later methodology-based results are presented to draw a strategic road map for strategic development of the country.

On applying COPRAS-G method to predict pessimistic, optimistic and realistic scenarios of e-governance implementation across the ten sectors, high priory order in realistic scenario of results shows that implementation of ICT applications for e-governance should be in the sectors such as environment, climate change and in the railways. Industrial sector is also ranked as the preferred one over the other sectors on the basis of e-governance efficacy assessment.

Here COPRAS-G method is used as MCDM techniques. However, few other MCDM techniques such as GRA, DRSA, VIKOR, SMAA, SWARA and SAW can be also explored to outrank various Indian sectors to deal with subjectivity in decision-making.

Implementation of ICT applications to support e-governance varies from sector to sector. ICT-based governance involves high degree of complexity in driving the operations for development of respective sectors. Therefore, government and policymakers need more flexibility to overcome present barriers of sector development. Such research can support decision-making where GST-based COPRAS-G method is able to capture and address the breaches of information security. Moreover, management concern for sector development has been presented on the basis of pessimistic, optimistic and realistic scenarios more precisely.

The results can provide guidance to the academicians, policymakers and public sectors highlighting various possible measures to handle the security breaches in multi-facet intention of sustainable development. The outcomes from MCDM framework can also help in drawing a rough trajectory of strategy, i.e. development of ICTs applications and e-governance process.

This paper can supplement and act as the support for decision-making in conflicting situations on different flexible scenarios. Moreover, such work can synergize conflicting ideas of decision makers, academics and various other stakeholders of the Indian IT sector.

Physical security has remained an important reason for, and the consequence of, societal living. In recent times, the threat potential and the risks of loss and damage due to criminal activities have increased substantially. In Indian Railways, it is being increasingly felt that efficient security management is inevitable for the development and sustainability of desired state of affairs. The purpose of this paper is to address the broad goal of achieving optimal strategies for minimizing security threats to Indian Railway Security System (IRSS).

The authors use two forecasting techniques, namely, Delphi technique and Harva method, whose joint approach allows the authors to use both quantifiable (Delphi technique) and linguistic (Harva method) data. The choice of the two approaches provides a multi-method approach to the research problem.

Predicted trend toward the expected scenario in 2020 has more or less matched with the actual developments for improvement in security scenario of Indian Railways. The positive indications are that there is an improving trend, which is expected to lead to a much better state of affairs with certain inputs.

The joint approach of Delphi technique and Harva method is a multi-method example of original research work in the railway security, which can also be implemented in other security settings, such as aviation or marine security. A replication of the exercise closer to the target date will throw light on the exact state of affairs in the area of railway security in India.

An outcome in consonance with the present exercise has been the implementation of the policy developed on the basis of the forecasts. Policy efforts initiated in the recent past have been consistent with the features discussed in the study. From the above indicators, it can be inferred that some of the policy initiatives taken are in line with the trend status as predicted by the Delphi exercise.

Security has been considered as an important reason, as well as a consequence, of living in a society. It has been perceived as the condition of being protected against danger or loss, and also refers to the freedom from exposure to danger (protection), implying a feeling of assurance against danger. Research work in this area, thus, has strong social welfare implications. This is particularly so as the area of security gained importance, not only in India, but also across the world.

The present study is the first of its kind in the area of railway security using systems approach. The approach used is quite generic and can also be implemented in other security settings, such as aviation or marine security.

The purpose of this paper is to review the insights provided by behavioral finance studies conducted in the last decade (2006-2015) examining behavioral variables in financial decision making.

The literature review assesses 623 qualitative and quantitative studies published in various international refereed journals and identifies possible scope of future work.

The paper identifies stock market anomalies which contradict rational agents of modern portfolio theory at an aggregate level and behavioral mediators, influencing the financial decision making at an investor level. The paper also attempts to classify different dimensions of risk as professed by the investor.

The authors synthesize the contribution made by behavioral finance studies in extending the knowledge of financial market and investor behavior.

The purpose of this paper is to determine priority order of Indian energy sector projects on investments and strategic dimension angles. Grey System Theory (GST) and COmplex PRroportional ASsessment (COPRAS-G) method, a flexible multi-criteria decision-making (MCDM) analyses, is used for this purpose to prioritize Indian energy sector projects, namely, coal, gas, hydro, solar and nuclear.

The GST-based MCDM approach of COPRAS is used. Five projects of energy sector are compared based on various grey criteria. These criteria were selected on the perspectives of life-cycle costing and management-thinking approach for prioritizing these projects. The GST-based COPRAS-G is described, and results are discussed to draw a strategic road map for measuring the sustainability in the energy sector.

On applying COPRAS-G on five energy projects, solar projects get high-priority order, and realistic scenario of results shows that renewable energy projects are preferred over the conventional projects such as coal and gas.

Here, COPRAS-G method is used as MCDM techniques. However, few other MCDM techniques such as fuzzy Preference Ranking Organization METHod for Enrichment Evolution, elimination and choice expressing reality and efficiency analysis technique with output satisficing can be also explored to outrank various Indian energy sector projects.

Indian energy sector involves high degree of complexity, and, therefore, it needs more flexibility to overcome the present barriers of effective decision-making. Grey decision theory-based method like COPRAS-G is able to address energy security dimensions on different scenario of energy supply, i.e. pessimistic, optimistic and realistic, precisely.

The results can provide guidance to the government or public sector regarding various possible investment options for energy supply and can help in drawing a rough trajectory of strategy toward energy security of the country.

This paper can supplement and act as the support for decision-making in conflicting situations specifically to have outlook of the sub-sector project on different flexible scenarios. Moreover, such work can synergize conflicting ideas of decision makers and various stakeholders of the Indian energy sector.

In spite of an intuitive appeal regarding association between personality and investment efficacy, there is a dearth of empirical support for the effects of theoretically meaningful personality difference on intuitive and analytical ability, which further explains investment efficacy. The current study aims to explore this link using multi-method analysis.

In Study 1, the experimental protocol captures intuitive responses of naïve investors in four different investment horizons and maps the findings with personality constituents of the Big Five (Costa and McCrae, 1992), while in Study 2, survey of active investors seeks their preference for intuition or deliberation (PID, Betsch, 2004) in decision-making, along with measuring their investment efficacy and analysing the results on the basis their personality Type A vs Type B.

Subjects with lower extraversion tend to have superior forecasting accuracy for gold and dollar, while those with lower neuroticism have tendency of superior forecasting for dollar and Nifty index in mid-term investment. Further, in Study 2, the results indicate superior intuitive ability, analytical ability and investment efficacy of Type B investors.

The study is unique in two ways. One, it explores the role of personality in ambidextrous decision-making framework, where rationality and intuition iteratively operate in a parallel, yet synchronous, fashion. Two, the study attempts to examine the role of personality in the unique socio-cultural context of an emerging economy such as India with Eastern religious traditions, having strong implications on the personal characteristics of the decision agents.

Education is a service industry. It needs to adopt the techniques of other industries in measuring the quality of its services and the satisfaction of its customers. This paper reports on a study of educational institutes in India in terms of how well they meet the needs of local industrial customers. It involves the use of quality function deployment, and a range of statistical techniques, to design and analyze a questionnaire which results in a clear demonstration of a lack of satisfaction. The analysis also identifies those factors which should be specifically addressed to improve quality and customer satisfaction.

Addressing the issue of sustainability of business excellence, the paper maps strategies of Deming Application Prize (DAP) winning companies in India and evaluates the effectiveness of the Prize scheme. It presents results of questionnaire survey.

Research has been carried out in case-survey-case (C-S-C) mode. This paper, second in series after a case study, applies questionnaire technique. Research construct - showing systemic interactions with resources, capabilities and competencies - has been presented. Descriptive analyses of data have been carried out and six hypotheses tested through correlation analysis.

TQM implementation and Deming Prize result in improvement in business processes. The award is effective in propelling organisations to higher performance level; however, sustainability of excellence remains an issue of concern. ‘Flexibility’ in strategy has strong positive correlation with satisfaction of stakeholders. ‘Continuous improvement’ is the most critical factor.

All the 18 companies winning DAP up to 2007 were contacted. Limitation of sample size was overcome by generating 72% response.

Results have implications for the concept of TQM and DAP methodology.

Results of empirical research are presented. The model developed as research construct in this study provides illustration on how researchers and managers should dig into the organisational system for sustaining excellence.

Digital India, the flagship programme of Government of India (GoI) originated from National e-Governance Project (NeGP) in the year 2014. The programme has important aspect of information security and implementation of IT policy which supports e-Governance in a focused approach of Mission Mode. In this context, there is a need to assess situation of the programme which covers a study of initiatives and actions taken by various actor involved and processes which are responsible for overall e-Governance. Therefore, the purpose of this case study is to develop a Situation-Actor-Process (SAP), Learning-Action-Performance (LAP) based inquiry model to synthesize situation of information security governance, IT policy and overall e-Governance.

In this case study both systematic inquiry and matrices based SAP-LAP models are developed. Actors are classified who are found responsible and engaged in IT policy framing, infrastructure development and also in e-Governance implementation. Based on a synthesis of SAP components, various LAP elements were then synthesized then which further led to learning from the case study. Suitable actions and performance have also been highlighted, followed by a statement of the impact of the efficacy i.e. transformation of information security, policy and e-Governance on the Digital India programme.

On developing the SAP-LAP framework, it was found that actors like the Ministry of Electronics and Information Technology of the Govt. of India secures a higher rank in implementing various initiatives and central sector schemes to accelerate the agenda of e-Governance. Actions of other preferred actors include more investments in IT infrastructure, policy development and a mechanism to address cyber security threats for effective implementation of e-Governance. It was found that actors should be pro-active on enhancing technical skills, capacity building and imparting education related to ICT applications and e-Governance. Decision making should be based on the sustainable management practices of e-Governance projects implementation to manage change, policy making and the governmental process of the Indian administration and also to achieve Sustainable Development Goals by the Indian economy.

The SAP-LAP synthesis is used to develop the case study. However, few other qualitative and quantitative multi criteria decision making approaches could also be explored for the development of IT security based e-Governance framework in the Indian context.

The synthesis of SAP leads to LAP components which can bridge the gaps between information security, IT policy governance and e-Governance process. Based on the learning from the Situation, it is said that the case study can provide decision making support and has impact on the e-Governance process i.e. may enhance awareness about e-services available to the general public. Such work is required to assess the transparency and accountability on the Government.

Learning based on the SAP-LAP framework could provide decision making support to the administrators, policy makers and IT sector stakeholders. Thus, the case study would further help in addressing the research gaps, accelerating e-Governance initiatives and in capturing cyber threats.

The SAP-LAP model is found as an intuitive approach to analyze the present status of information security governance, IT policy and e-Governance in India in a single unitary model.