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The purpose of this paper is to share the successful lean implementation experience of a small to medium enterprise (SME) and the resultant performance improvement including the development of a quality management climate.

An action research (AR) approach was used with two successive rounds of interventions.

The results from this project show that the organization was indeed able to build a quality climate as measured by the total defect count. Results include a measurable reduction in non-conformances.

The study took place in a single organization and, as such, it is difficult to generalize the results of the research. However, the benefit of studying one organization is the depth at which the organization may be studied. The major takeaway is that any organization of any size or any industry can increase the quality climate of the organization by intensely focusing on a minimal number of high-impact factors.

The research fills a gap identified in the literature regarding the critical success factors for lean implementation in SMEs and practitioner/academic collaboration in research activities. Moreover, there are very few research studies in the lean literature that provide the practical insights that may be garnered from an AR approach. Thus, both the context and methodological approach contribute to the literature.

Goulet (1996) declared that a new paradigm of development is clearly in gestation. Such paradigm centers on human development as an end, with economic development as the means (UNDP, 1994). In fact, the Millennium Declaration and the Millennium Development Goals (MDGs), identify human development as a key to social and economic progress. Indeed, MDGs have become a universal framework for development, and a means for developing countries and their partners to work together in pursuit of a shared future for all. However, from all indications, developing countries, particularly in Africa, are not on target on any of the goals. In order to achieve the MDGs, developing countries are urged to mobilize additional resources and break with business as usual syndrome. Thus the challenge of the MDGs underscores the need for Africa to wake up and exploit the opportunities that “Botho” can offer in the continent’s quest for a “second independence” (Ake, 2001; Nnoli, 2003) and/or a “second liberation” (Nnaemeka, 2009) from protracted development crisis of the modern history. Such a need, however, according to Tambulasi and Kayuni (2005) begs the question: Can African feet divorce Western shoes? Of course, there is a wider list of thoughts to be produced on that topic. The paper intends to reflect on “Botho” as a resource for a just and sustainable economy towards Africa’s development path in modern history.

This chapter explores the dual constructs of Winnicott’s notion of holding environment and Altvatar et al.’s notion of “stepping up and stepping back” into leadership roles. The merging of the two constructs provides a double lens through which to analyze the Truth and Reconciliation Commission (TRC) process in post-apartheid South Africa in the mid-1990s. Reporting from that era provides first-hand recollections and transcripts of the process. In addition, the political moment of transition and healing via TRCs serves as an arena in which to consider the importance of a holding environment when undertaking social justice missions in which leadership and followership are ineluctably entwined. While the outcome of South Africa’s TRCs is considered imperfect, I suggest that the establishment of similar such holding environments would further dialogue and efforts toward peace and reconciliation in the United States around issues of race.

Purpose – We investigated recent efforts of the Australian Football League (AFL) to reintroduce the sport of Australian Football to post-Apartheid South Africa. The chapter adopts a critical approach exploring the difference between the rhetoric of reconciliation and its use as a commercial marketing tool and other agendas that may be at play in international expansion.

Design/methodology/approach – The discussion and research findings outlined in this chapter are based on extensive tape-recorded interviews with Anglo-Australian advocates, African converts and Indigenous Australian critics of the claim to reconciliation as well as field notes collected during the time of visits to Johannesburg and Cape Town, South Africa and Alice Springs, Australia.

Findings – Key themes to emerge from the interviews are presented, cohering around issues of identity, as well as personal and community empowerment through sport, together with the claimed uniqueness of Australian Football to achieve reconciliation in Australia and international contexts such as South Africa.

Research limitations/implications – The limitations of using an ethnographic approach are indicated. This research draws on the qualitative and self-reflective approaches that are characteristic of contemporary indigenous studies where the emphasis is on attempts to allow indigenous people and other marginal voices to speak for themselves.

Originality/value – The chapter provides the first scholarly engagement with the expansion of Australian Football in the new South Africa in the context of the politics of indigenous reconciliation.

The significant challenges faced by South Africa at present are well known. How to deal with the problems from a political and economic perspective abound, but taking a psychological approach has been neglected. This paper proposes a positive approach to South African organizational leadership based on the psychological capacity of hope. After giving a brief background on the context surrounding South African organizations, the theory, research, and application of hope relevant to organizational leadership in the “Rainbow Nation” are presented and analyzed. Such an overlooked positive approach represented by hopeful organizational leaders seems needed at this juncture of South Africa's present and future.

African women religious have inherited both the cultural and historical concepts of leadership. To understand what motivates them in their service to the poor and to appreciate their need for leadership skills as opposed to proficiency in specific areas of service (nursing, teaching, and counseling), the authors provide a backdrop in the historical and cultural development of African nations.

To examine and report on the challenges and trials of document supply at the University of the Witwatersrand during the recent past.

The article explores the impact of international trade embargoes on document supply and academic research, the role played by the individual and new technologies on document supply and its future.

The role of the individual is an essential part of document supply. Politics can adversely affect academic research capabilities and the invisible college and networking within the academic community has a role to play. Changing technologies have an impact on work flow and work methods.

Provides insight for those working in document supply, particularly for those with an interest in South African developments.