Eloise Grove, Andrew Dainty, Derek Thomson and Tony Thorpe
The intra-organisational relationships of through-life support services providers are complex, especially given the multifaceted nature of the provision required. For example…
Abstract
Purpose
The intra-organisational relationships of through-life support services providers are complex, especially given the multifaceted nature of the provision required. For example, capabilities within the UK highways maintenance arena must support engineering design, routine maintenance and the on-going management of the network. While collaboration in construction projects has formed a major research focus in recent years, there is a paucity of work examining collaboration in-flight.
Design/methodology/approach
Through a micro-practices approach, two contracts delivering highway infrastructure maintenance and renewal services are examined to explore the intra-organisational relationships that determine the quality of service delivered.
Findings
Despite the rhetoric of collaboration and integrated working that pervades the contemporary project discourse, there was a clear focus on addressing immediate technical and commercial concerns, rather than on creating the conditions for integrated working to flourish. On the occasions where the collaborative environment was prioritised, a more integrated service was delivered.
Originality/value
In contrast to other accounts of the ways collaborative working shapes performance, this research reveals an acute need for a sustained collaborative effort; as soon as “collaborative working” was normalised, the level of integration and seamlessness of service was diminished. This questions normative notions of what defines collaborative working in projects and suggests a need for re-framing it as an on-going accomplishment of actors involved. Such a perspective resonates with notions of “organizational becoming”, particularly in that attempts to foster collaboration are themselves constitutive of the unfolding and shifting nature of intra-organisational relationships that emerge in complex contractual arrangements.
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Derek S. Thomson, John R. Kelly and Roy S. Webb
Many organisations are responding to the diminishing stability of their operating environments by developing flexible methods of performing their core function. This creates…
Abstract
Many organisations are responding to the diminishing stability of their operating environments by developing flexible methods of performing their core function. This creates demand for flexible supporting building space. While the architectural problems of providing such space have been solved for many years, its servicing remains problematic. This difficulty is manifested in the rising cost of services alterations necessitated when spaces are changed in use. The current inflexibility of services installation construction has prompted a study of reusable building services components. It is anticipated that this approach will increase services installation adaptability by reducing alteration costs. Focusing on the UK National Health Service, this paper presents a survey of trends in organisational function, their estate implications and the extent to which facilities managers can control or plan estate responses to frequent core function revision. Existing services component reuse practices are reviewed and component and process attributes conducive to disassembly and refurbishment are identified. It is concluded that, while reusable services components will achieve the required services installation adaptability, their technical feasibility and economic viability remain to be determined.
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Derek S. Thomson, Simon A. Austin, Grant R. Mills and Hannah Devine‐Wright
For over a decade, UK public sector construction policy and industry rhetoric has advanced a value agenda that advocates the development of project‐specific understanding of…
Abstract
Purpose
For over a decade, UK public sector construction policy and industry rhetoric has advanced a value agenda that advocates the development of project‐specific understanding of value. This study aims to examine construction practitioners’ collective cognition of value to determine how their facilitation may bias this intent. A value continuum is contributed.
Design/methodology/approach
Critique of the design quality indicator (the primary value agenda instrument) finds that it overemphasises objective value, confirming the need for practitioners to help stakeholders develop broader understanding of value. The freelisting technique of cultural anthropology is adopted to model practitioners’ collective cognition of value and, thus, their bias over this process. The standard freelisting protocol is followed.
Findings
Practitioners’ collective understanding is found to comprise related concepts that resolve to a one dimensional “value continuum” with subjective and objective terminals and which fully embodies value agenda intent. In contrast, the concepts articulated by the design quality indicator are biased towards the objective value continuum terminal, confirming the need for practitioners to facilitate stakeholder exploration of the full continuum if the value agenda is to be fully addressed.
Research limitations/implications
The value continuum only reflects the views of a small but typical sample of construction practitioners. Further work must characterise model completeness and consistency through the supply chain.
Originality/value
This is the first work to derive an empirical model of construction practitioners’ collective understanding of value. It achieves this by the novel linking of a cognitive modelling technique from cultural anthropology with an emic interpretation of the results.
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Simon A. Austin, Anthony Thorpe, David Root, Derek Thomson and Jamie Hammond
The purpose of this paper is to describe an approach to managing the supply chain from the perspective of design which the paper refers to as integrated collaborative design (ICD).
Abstract
Purpose
The purpose of this paper is to describe an approach to managing the supply chain from the perspective of design which the paper refers to as integrated collaborative design (ICD).
Design/methodology/approach
Building on a substantial program of research using a range of methodologies previously reported, the concept of a design chain is described the argument is made that the industry needs to center the development of integrated teams (as proposed in accelerating change) around collaborative working of all parties involved in the design process.
Findings
The research recognizes that the construction sector is too often focused on the short‐term objectives of projects, rather than long‐term business strategy and organizational relationships. The ICD approach involves three steps: identifying tasks (process management); allocating roles (as part of supply chain management); and focusing design solutions to deliver value.
Originality/value
The paper outlines the principles and approach to ICD and provides a strategic overview within which various techniques and practices can be utilized to integrate organizations and more effectively manage the design process.
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Roy S. Webb, John R. Kelly and Derek S. Thomson
Proposes that facilities managers can viably utilize building services components that have been designed to be more readily reused to satisfy growing client demands for adaptable…
Abstract
Proposes that facilities managers can viably utilize building services components that have been designed to be more readily reused to satisfy growing client demands for adaptable buildings. In an increasingly dynamic business environment, many organizations seeking to remain competitive have focused on performing their core function in the short‐term by shedding, among other functions, responsibility for their supporting buildings to external organizations. The growth of the facilities management support industry illustrates this trend. The increasing contribution of services installations to building complexity and value means that the greatest opportunity for facilities managers to improve their efficiency in satisfying constantly changing client space use demands lies in their management of this building element. By utilizing reusable services components, facilities managers may be able to increase the adaptability of both new and existing buildings and reduce the financial impact of change. It is concluded that a new industrial sector may emerge to support services component reuse. This sector will undertake the remanufacture (reconditioning) of such component to ensure their fitness for purpose for reuse.
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BOSTOMATIC UK Ltd, a wholly‐owned subsidiary of Boston Digital Corporation — major US manufacturers of high‐precision CNC machining centres — announce the recent appointment of…
Abstract
BOSTOMATIC UK Ltd, a wholly‐owned subsidiary of Boston Digital Corporation — major US manufacturers of high‐precision CNC machining centres — announce the recent appointment of Dick Langley as UK sales manager. He joins them from George Kuikka, after working for some years in the northern part of the UK where he gained earlier experience whilst with Maho and Mikron.
Belinda Arthur, Lee Knifton, Margaret Park and Ellen Doherty
People who have used mental health services in Scotland have the lowest employment rates of all working ages, despite a national programme for mental health and well‐being that…
Abstract
People who have used mental health services in Scotland have the lowest employment rates of all working ages, despite a national programme for mental health and well‐being that provides significant investment in anti‐stigma initiatives and employment support services. This paper qualitatively identifies barriers to employment from the perspectives of people who have experienced mental health issues by conducting in‐depth focus groups with 20 people who have experienced mental health issues undertaken through collaborative research involving people who have experienced mental health issues alongside practitioners and academics. Researchers who have experienced mental health issues instigated and determined the direction, execution and dissemination of the study. The findings add to the growing evidence base outlining the complex and interlinked barriers to employment which include previous experience of workplace discrimination, financial uncertainty, disclosure concerns, quality of jobs available and the potential of work at times to worsen mental health conditions. Despite this, most participants expressed hopefulness and resilience. Many wanted paid work and outlined practical steps that employers can take in terms of recruitment and retention. However, participants also stressed the equal importance of voluntary work and not just as a step to paid employment. A multiple‐perspectives approach provides important insights into the complex and sensitive policy area of mental health and employment. Meaningful involvement of people who have used mental health services should be a central aspect of further research that aims to understand and address these barriers. This study has shaped the development of a national service user research consortium in Scotland.
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D.S. Thomson, S.A. Austin, D.S. Root, A. Thorpe and J.W. Hammond
To illustrate the use of a Value Adding Toolbox by construction industry designers when addressing customer value expectations using problem solving.
Abstract
Purpose
To illustrate the use of a Value Adding Toolbox by construction industry designers when addressing customer value expectations using problem solving.
Design/methodology/approach
Focused literature review establishes the need for construction industry design solutions to deliver customer value and a Value Adding Toolbox is proposed in response. Case studies validate Toolbox use and one illustrative example is provided. Interviews with prospective Toolbox users identify barriers to adoption and inform a recommended approach to organisational adoption.
Findings
The Toolbox is found to be effective at helping construction designers to solve technical design problems with regard to customer expectations of value. However, designers are found to be initially reluctant to adopt the new tool. Organisation learning is therefore required to establish the importance of customer value satisfaction as a prerequisite to Toolbox adoption by designers.
Originality/value
This paper provides a useful insight into the practical application of problem‐solving tools by construction designers to better understand customer needs.
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Ivonne Lujano Vilchis, Derek Thurber and Matt Romkey
Student-led journals have a long history, yet they have received little attention in academic publishing and higher education research. This study aims to fill this gap and enrich…
Abstract
Purpose
Student-led journals have a long history, yet they have received little attention in academic publishing and higher education research. This study aims to fill this gap and enrich the analysis of student-led publications from a novel point of view: the role of journals in shaping the academic identity of graduate students through a collaborative autoethnographic study.
Design/methodology/approach
The authors explore their personal experiences as student editors of Current Issues in Education (CIE) produced at Mary Lou Fulton Teachers College (MLFTC) at Arizona State University (ASU). The data were collected by first writing a personal narrative about their experiences serving on CIE’s editorial board. To support their notes, they drew from their memories and informal conversations with other student editors and reviewers, as well as advisors. They also drew upon some of CIE’s internal documents, such as editorial meeting minutes.
Findings
This study aligns with Inouye and McAlpine's (2019) systematic review of academic identity development for doctoral students, highlighting editorial work’s relevance to developing academic identity, particularly related to reflective thinking, authorial identity, confidence and learning through critique. Participating in the publication landscape through academic journals allows students to develop their authorial voice and collective identity as academics.
Research limitations/implications
It is authors’ hope that this autoethnography provides a unique perspective for doctoral programs to consider how students can shape their scholarly identity outside of formal classroom learning. More pointedly, this study could be considered a useful resource for those institutions that run student-journals or plan to do so. The authors’ experiences could inform the policies that frame the day-to-day editorial practices, such as the peer review procedures.
Originality/value
This study demonstrates how student journals, as third spaces, provide opportunities for constructive interactions that contribute to the construction of academic identity and offer a platform for student engagement in scholarly publishing processes, ultimately boosting their confidence as writers and sense of belonging to academia.