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Article
Publication date: 11 June 2018

Colin C.J. Cheng and Dennis Krumwiede

Drawing on complementarity theory, the purpose of this study is to posit that social media use enhances the effect of supplier involvement on new product development (NPD…

2305

Abstract

Purpose

Drawing on complementarity theory, the purpose of this study is to posit that social media use enhances the effect of supplier involvement on new product development (NPD) performance, while two key firm capabilities further enhance the moderating effect of social media use: market and technological knowledge-processing capabilities.

Design/methodology/approach

To test the hypotheses, the authors used a longitudinal survey of 367 firms, from seven major manufacturing industries: information technology (22.1 per cent), automotive industry (19.6 per cent), chemicals (18.2 per cent), textiles (13.3 per cent), machinery (12.5 per cent), energy (10.1 per cent) and others (4.1 per cent).

Findings

The results support the expectation that social media use and two firm capabilities (market and technological knowledge-processing capabilities) enhance the effect of supplier involvement on NPD performance in terms of product innovativeness, market performance and financial performance. Interestingly, post-hoc analyses indicate that supplier involvement has an inverted U-shaped relationship with product innovativeness. In addition, social media use not only strengthens the positive effect of, but also alleviates the negative effect of, supplier involvement in product innovativeness.

Research limitations/implications

The findings of this study provide new evidence that supply chain members’ use of social media better enables them to enhance their innovation performance with supplier involvement.

Practical implications

This study provides practical direction to help manufacturing managers enhance innovation performance outcomes of supplier involvement.

Originality/value

This study makes an original contribution to the supply chain literature by empirically demonstrating the key enablers that increase the efficacy of supplier involvement.

Details

Supply Chain Management: An International Journal, vol. 23 no. 3
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 2 December 2019

Torsten Doering, Nallan C. Suresh and Dennis Krumwiede

Longitudinal investigations are often suggested but rarely used in operations and supply chain management (OSCM), mainly due to the difficulty of obtaining data. There is a silver…

1152

Abstract

Purpose

Longitudinal investigations are often suggested but rarely used in operations and supply chain management (OSCM), mainly due to the difficulty of obtaining data. There is a silver lining in the form of existing large-scale and planned repeated cross-sectional (RCS) data sets, an approach commonly used in sociology and political sciences. This study aims to review all relevant RCS surveys with a focus on OSCM, as well as data and methods to motivate longitudinal research and to study trends at the plant, industry and geographic levels.

Design/methodology/approach

A comparison of RCS, panel and hybrid surveys is presented. Existing RCS data sets in the OSCM discipline and their features are discussed. In total, 30 years of Global Manufacturing Research Group data are used to explore the applicability of analytical methods at the plant and aggregate level and in the form of multilevel modeling.

Findings

RCS analysis is a viable alternative to overcome the confines associated with panel data. The structure of the existing data sets restricts quantitative analysis due to survey and sampling issues. Opportunities surrounding RCS analysis are illustrated, and survey design recommendations are provided.

Practical implications

The longitudinal aspect of RCS surveys can answer new and untested research questions through repeated random sampling in focused topic areas. Planned RCS surveys can benefit from the provided recommendations.

Originality/value

RCS research designs are generally overlooked in OSCM. This study provides an analysis of RCS data sets and future survey recommendations.

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Article
Publication date: 1 November 2001

Rhonda R. Lummus, Dennis W. Krumwiede and Robert J. Vokurka

Over the past few years there has been confusion and disagreement among general business practitioners and operations professionals concerning the terms “logistics” and “supply…

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Abstract

Over the past few years there has been confusion and disagreement among general business practitioners and operations professionals concerning the terms “logistics” and “supply chain management”. Various formal definitions have been offered for both terms. In addition, the common usage of each term in industry varies. Business terms are often defined over time, by the common use or application of the term. Examines the historical definitions of both terms, looks at current practitioner views of the terms, and proposes a hierarchy for the relationship between logistics and supply chain management.

Details

Industrial Management & Data Systems, vol. 101 no. 8
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 July 2004

Philip S. Nitse, Kevin R. Parker, Dennis Krumwiede and Thomas Ottaway

As the number of Internet purchases of fashion items increases, the problem of inaccurate color representation on the Web becomes more significant. Color inaccuracy has many…

8455

Abstract

As the number of Internet purchases of fashion items increases, the problem of inaccurate color representation on the Web becomes more significant. Color inaccuracy has many negative consequences for marketers, including loss of sales, increased returns and complaints, and customer defections. This research reports the findings of a survey conducted as part of an initial investigation into consumer opinions about fashion merchandise purchasing over the Internet. Results indicate that companies are losing customers and sales as a result of having colors on e‐commerce sites that do not accurately represent the actual colors of the products being sold. Increased dissatisfaction on the part of consumers leads to greater costs in both customer service and reverse logistics. Further, a majority of the respondents indicated that they would not make additional purchases from an e‐tailer if they received items in colors different than they expected. The paper concludes with suggestions for future research.

Details

European Journal of Marketing, vol. 38 no. 7
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 1 February 1996

Dennis Krumwiede and Chwen Sheu

States that total quality management (TQM) is an accompanying philosophy for companies who desire to be competitive in the global market, and the importance of statistical process…

2044

Abstract

States that total quality management (TQM) is an accompanying philosophy for companies who desire to be competitive in the global market, and the importance of statistical process control (SPC) to TQM is well recognized. Points out that, however, in practice, the implementation of this portion of TQM has not been easy for small companies as many practitioners have experienced. Reviews problems that a small organization encounters when installing or attempting to install an SPC system. Highlights many factors that are important to SPC implementation such as planning for customer satisfaction, identifying tasks to be performed, and empowering workers with responsibility. Suggests a six‐step procedure and several useful devices for implementing an SPC pilot study. The result of the case study demonstrates to managers and workers that SPC has validity in a small company even with batch processes. This successful SPC pilot study should encourage small companies to incorporate SPC in a similar manner within their organizations.

Details

Integrated Manufacturing Systems, vol. 7 no. 1
Type: Research Article
ISSN: 0957-6061

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Article
Publication date: 4 January 2013

Chen‐Lung Yang, Ru‐Jen Lin, Dennis Krumwiede, Elizabeth Stickel and Chwen Sheu

The purpose of this study is to examine the effects of purchasing activities and the purchasing function's involvement with corporate strategy on manufacturing competitiveness as…

1941

Abstract

Purpose

The purpose of this study is to examine the effects of purchasing activities and the purchasing function's involvement with corporate strategy on manufacturing competitiveness as it is affected by national differences. In particular, the authors are interested in the research question: do purchasing theories built on samples from mainly North American and Western European countries apply in other countries with different cultural contexts?

Design/methodology/approach

Based on the 511 samples collected from ten countries or two distinct cultural groups (Group 1: Asia; Group 2: Western Europe/USA), the authors tested a purchasing model that is well‐grounded in the literature. Two statistical methods were applied. First, multiple‐group structural equation modeling (SEM) analysis was performed to test the model. The authors then applied regression analysis to examine whether the two country groups differ in their choice and efficacy of purchasing activities and strategic involvement.

Findings

The results suggest that the intensity and efficacy of purchasing activities and strategic involvement vary between the two country groups, Asia and Western Europe/USA. The Western Europe/USA samples adequately fit the purchasing model, but the Asian samples do not. At the item level, the study finds a common set of purchasing activities contributing to manufacturing competitiveness regardless of national differences. The findings suggest that national differences matter in implementing purchasing activities.

Originality/value

This study represents a first attempt at using national culture to explain differences in purchasing activities and strategic involvement.

Details

International Journal of Operations & Production Management, vol. 33 no. 1
Type: Research Article
ISSN: 0144-3577

Keywords

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Book part
Publication date: 28 July 2008

Kip R. Krumwiede, Tim V. Eaton, Monte R. Swain and Dennis Eggett

Schiff and Hoffman (1996) found evidence that nonfinancial measures explain more of the variance in evaluations that focus on individual retail department managers while financial…

Abstract

Schiff and Hoffman (1996) found evidence that nonfinancial measures explain more of the variance in evaluations that focus on individual retail department managers while financial measures explain more variance in evaluations of the overall department. These findings are consistent with Attribution Theory, which holds that evaluators of performance ascribe cause to individual or environmental factors as they make judgments. This study expands this research by being the first to examine whether financial and nonfinancial measures affect multidivisional balanced scorecard performance evaluations differently when the focus of the evaluation is on the individual division president versus when the focus is on the overall division. The results of this study suggest that when evaluating individual performance, nonfinancial measures clearly affect the performance evaluations more than financial measures. When the focus is on the division, the influence of nonfinancial and financial measures is not differentiated. Additionally, the results suggest that the participants perceived nonfinancial measures to be more controllable than financial measures.

Details

Advances in Accounting Behavioral Research
Type: Book
ISBN: 978-1-84663-961-6

Available. Content available
Book part
Publication date: 28 July 2008

Abstract

Details

Advances in Accounting Behavioral Research
Type: Book
ISBN: 978-1-84663-961-6

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Book part
Publication date: 30 September 2003

Abstract

Details

Advances in Accounting Behavioral Research
Type: Book
ISBN: 978-1-84950-231-3

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Article
Publication date: 1 December 2003

Carole Page, Marie Wilson, Denny Meyer and Kerr Inkson

Most research in managerial effectiveness, or competence, focuses upon personal attributes of the individual. This understates the impact of context, which can assist or hinder…

2685

Abstract

Most research in managerial effectiveness, or competence, focuses upon personal attributes of the individual. This understates the impact of context, which can assist or hinder job performance. A national (New Zealand) survey assessed the impact of 16 environmental variables, four management development variables and two variables reflecting personal skills and abilities, on the ability to be effective as a manager. Analysis revealed eight factors explaining the majority of perceived management effectiveness. The results suggest that support in a variety of forms is a key influence on the ability to be effective as a manager, with particular emphasis on the role of supervisors and subordinates, as well as organisational culture. Organisational level and organisational size interacted with contextual factors. The overall results suggest that, like other employees, managers are more likely to see both their success and hindrances as a function of their environment.

Details

Journal of Management Development, vol. 22 no. 10
Type: Research Article
ISSN: 0262-1711

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